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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $52,000.00 - $55,000.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Medical
Dental
Vision
401(k) with employer match
HSA
FSA
short-term disability
long-term disability
accident insurance
hospital indemnity
Critical illness plans
career growth
Pet-friendly workplace
Job Description
NVA Pet Resorts, a division of National Veterinary Associates (NVA), is a prominent name in the pet care industry in North America. Known for its exceptional veterinary hospitals and pet resorts, NVA is dedicated to creating safe, fun, and loving environments for pets while providing outstanding experiences for their clients and team members. The company prides itself on its commitment to pet welfare and customer satisfaction, making it a trusted destination for pet owners seeking the best care for their furry family members. As one of the largest private owners of veterinary hospitals and pet resorts, NVA brings extensive expertise... Show More
Job Requirements
- High school diploma or equivalent
- 2 to 4 years of customer service experience
- strong communication skills
- proficiency with Microsoft Office and point-of-sale systems
- availability to work evenings and weekends
- valid driver’s license
- current insurance including comprehensive and collision
- access to a vehicle suitable for emergency pet transport
- ability to support and influence workplace change and improvement
Job Qualifications
- High school diploma or equivalent
- 2 to 4 years of customer service experience
- leadership experience is a plus
- strong communication skills
- comfort leading teams in a hands-on environment
- proficiency with Microsoft Office and point-of-sale systems
- availability to work up to 45 to 50 hours per week, including evenings and weekends
- valid driver’s license
- current insurance including comprehensive and collision
- access to a vehicle suitable for emergency pet transport
- ability to support and influence workplace change and improvement
- experience in hospitality, retail, restaurant management, veterinary, or similar service environments is preferred
- bilingual skills are a plus
Job Duties
- Model NVA values and leadership competencies through daily leadership behaviors
- coach and develop Shift Leads and Team Members to build capability and confidence
- recognize strong performance and address concerns promptly, fairly, and consistently
- partner with the General Manager to create an engaging workplace culture
- maintain operational excellence across pet care, facility standards, cleanliness, and safety
- lead 1 to 2 shifts per week as Manager on Duty to set expectations and inspect results
- ensure effective staffing and shift execution while following scheduling and labor guidelines
- resolve customer concerns with empathy, professionalism, and a solutions mindset
- ensure teams are trained and proficient across all resort tasks and operating standards
- execute daily audits, checklists, and end-of-shift reporting across departments
- support execution of corporate marketing programs and local lead-generation efforts
- help drive proactive lead management and conversion tactics to grow memberships and services
- build relationships with local businesses, community groups, and referral sources
- support digital outreach efforts across social media, website, and email to capture and nurture leads
- track lead activity and results to improve conversion and overall performance
- help implement and execute the resort’s data-driven plan tied to KPIs and budget targets
- review key performance indicators and take action on trends and gaps
- support budgeting, scheduling, and expense management to meet performance expectations
- help develop Shift Leads’ understanding of performance metrics
- partner with the General Manager on recruiting, hiring, onboarding, and training
- ensure completion of required training and certification programs for all team members
- support performance management through clear expectations, timely feedback, and corrective action when needed
- maintain a pipeline of qualified talent and support strong retention through engagement practices
- address team member concerns in a timely, respectful, and solutions-focused way
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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