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Assistant General Manager -

Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
Weekend Shifts
Night Shifts
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Benefits

competitive pay
eligible for quarterly bonuses
free on-shift meals
Unlimited fountain beverages
Paid vacation
Sick Time
Holidays
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Pet insurance
401(k) with match
career advancement
leadership development opportunities
tuition discounts
perks and rewards for team members
Team Member Assistance Program

Job Description

Panera Bread is a renowned bakery-cafe chain known for its fresh, high-quality food offerings and warm, inviting atmosphere. As a leader in the fast-casual dining industry, Panera Bread has earned a reputation for serving delicious bakery items, soups, salads, and sandwiches made from clean, wholesome ingredients. The company values a culture of warmth, belonging, growth, and trust, making it a preferred choice for customers and employees alike. Panera Bread's commitment to excellence extends beyond food quality to fostering supportive and inclusive workplaces where team members can flourish. With numerous locations across the country, Panera offers a dynamic and engaging work environment that balances operational efficiency with a customer-centric approach.

The Assistant General Manager role at Panera Bread is a pivotal leadership position within a beloved neighborhood bakery-cafe. This role involves partnering closely with the General Manager to oversee day-to-day operations, ensure exceptional guest experiences, and drive business success. The Assistant General Manager supports key decision-making processes, manages staffing and scheduling, and leads initiatives for hiring, training, and developing team members. This person acts as a motivator and coach who inspires the entire staff, promotes a culture that aligns with Panera's Guiding Values and Behaviors, and helps cultivate subject matter experts within the location. The role requires a balance between hands-on team leadership and strategic planning, focusing on operational standards, quality control, guest service excellence, and compliance with health and safety regulations.

In addition to managing operational goals, the Assistant General Manager plays an integral role in building long-term guest loyalty by ensuring the quality of food and service consistently delight customers. They maintain a safe, healthy workplace for the team and partner with the General Manager to keep inventory and cost controls in check. This leadership position requires flexibility, adaptability, and excellent communication skills to succeed in a fast-paced environment with shifting priorities. Panera Bread offers competitive pay, quarterly bonuses, and a comprehensive benefits package that includes medical, dental, vision, life and pet insurance, 401(k) with match, paid vacation, sick time, and holidays, tuition discounts, and many perks and rewards. Aspiring leaders at Panera Bread have opportunities to grow their careers through leadership development programs and a supportive community focused on sharing success and making meaningful impacts every day.

Job Requirements

  • Minimum age: 18 years of age
  • 1+ years of restaurant management experience preferred
  • ServSafe certification (or ability to achieve)
  • Proven ability to drive positive results through strong business acumen required
  • Proven availability to run great shifts while directing, motivating, coaching and developing others in a fast-paced environment
  • This role requires flexible hours including nights and weekends in a faced-paced environment with shifting priorities
  • Any job offer for this position is conditional upon the results of a background check
  • While performing this job, the Assistant General Manager role is regularly required to: Ability to lift, carry, push, or pull objects 50 pounds
  • Capability to stand and walk for up to 6 hours
  • Must be able to clearly communicate and quickly understand guests and associates’ directions in a loud environment
  • Be an ambassador of our Guiding Values and Behaviors by making people smile, learning and growing together, finding solutions and taking initiative, working (and winning) as a team, having fun and celebrating success, and seeing the best in others

Job Qualifications

  • Minimum age: 18 years of age
  • 1+ years of restaurant management experience preferred
  • ServSafe certification (or ability to achieve)
  • Proven ability to drive positive results through strong business acumen required
  • Proven availability to run great shifts while directing, motivating, coaching and developing others in a fast-paced environment
  • Be an ambassador of our Guiding Values and Behaviors by making people smile, learning and growing together, finding solutions and taking initiative, working (and winning) as a team, having fun and celebrating success, and seeing the best in others

Job Duties

  • Support your General Manager by making key decisions and problem solving
  • Plan and manage staffing needs, shift scheduling, people development, career development, and succession planning
  • Support the hiring, on-boarding, and training of new team members while motivating, energizing, engaging, inspiring, and celebrating the entire team
  • Assist with managing team performance to ensure the bakery-cafe’s goals, operational and quality standards, and extraordinary guest service expectations are met
  • Partner with the General Manager to create subject matter experts within your bakery-cafe by developing managers on people’s processes and Panera’s Guiding Values and Behaviors
  • Work as a team to ensure every guest is delighted by the quality of our food, service, and our team
  • Build engaging relationships that lead to long-term, loyal guests as part of the bakery-cafe’s management team
  • Follow operational procedures designed to ensure your bakery-cafe successfully executes all company strategies and initiatives
  • Ensure team members follow company policies and procedures and comply with all federal, state and local regulations
  • Maintain a healthy and safe workplace for your team that meets Panera’s health, food, safety, and company culture standards
  • Assist your General Manager in maintaining the bakery-cafe’s overall costs and inventory
  • Help build our Culture of warmth, belonging, growth, and trust

Job Criteria

Experience

Mid Level (3-7 years)


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