Assistant General Manager

Columbia, SC, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Weekend Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

retirement savings plan

Paid Time Off

Employee Referral Program

hotel discounts

performance-based bonuses

Career growth opportunities

supportive work environment

Job Description

Hampton Inn Northeast-Fort Jackson, located at 1551 Barbara Dr., Columbia, SC 29223, is part of Maya Hotels, a leading hospitality management company recognized for excellence and commitment to outstanding guest experiences. Maya Hotels proudly represents several notable hotel brands, including Holiday Inn Express, Candlewood Suites, Avid Hotel, Tru by Hilton, Hilton Garden Inn, Hampton Inn, and Aloft. With a strong presence in the hospitality industry, Maya Hotels is dedicated to fostering a work environment that emphasizes operational excellence, team development, and superior guest satisfaction. The company’s dedication to creating value for both guests and employees has established them as a preferred employer and a trusted hospitality provider. Their portfolio of brands provides employees with diverse opportunities to grow their careers within a supportive and welcoming atmosphere.

The role of Assistant General Manager at Hampton Inn Northeast-Fort Jackson is a pivotal leadership position focused on supporting the General Manager in managing day-to-day hotel operations and ensuring a seamless guest experience. The Assistant General Manager will contribute significantly to financial planning, team leadership, and operational strategies that drive the hotel’s profitability and brand reputation. This full-time position is designed for an individual who is passionate about hospitality and excels in fast-paced environments. The Assistant General Manager will lead, coach, and develop the hotel staff, foster collaborative teamwork, and uphold the company’s core values while maintaining exceptional service standards for guests.

Key responsibilities include assisting with financial management, including budgeting and forecasting, implementing operational improvements, and overseeing team development initiatives. The role also involves playing an integral part in guest relations by engaging personally with guests, community stakeholders, and business partners to enhance the hotel’s local presence. Additionally, the Assistant General Manager will ensure compliance with safety and environmental standards, promote sustainability initiatives, and represent the hotel in community-focused activities.

Maya Hotels offers competitive compensation that includes a base salary with performance-based bonuses reflective of operational success and individual contributions. Employees benefit from a comprehensive benefits package that supports health, wellness, and work-life balance. Maya Hotels values diversity and equal opportunity, encouraging qualified individuals from all backgrounds to apply. This career opportunity is ideal for professionals seeking not only a rewarding position within a reputable hotel brand but also growth and advancement within a dynamic hospitality company.

Job Requirements

Bachelor’s degree in hospitality management, business, or a related field preferred
2+ years of hotel management or supervisory experience
proven ability to motivate, train, and lead a successful hospitality team
strong budgeting, forecasting, and revenue management skills
passion for enhancing guest experiences and maintaining high service standards
ability to remain calm under pressure and resolve challenges efficiently
strong ability to represent the hotel in the local market and foster partnerships
willingness to work varied schedules, including evenings, weekends, and holidays as needed

Job Qualifications

Bachelor’s degree in hospitality management, business, or a related field preferred
2+ years of hotel management or supervisory experience
experience with Hilton, IHG, or Marriott brands is a plus
proven ability to motivate, train, and lead a successful hospitality team
strong budgeting, forecasting, and revenue management skills
passion for enhancing guest experiences and maintaining high service standards
ability to remain calm under pressure and resolve challenges efficiently
strong ability to represent the hotel in the local market and foster partnerships
willingness to work varied schedules, including evenings, weekends, and holidays as needed

Job Duties

Assist the General Manager in developing, implementing, and monitoring financial and operational plans to maximize profitability
make recommendations for capital improvements to enhance the hotel’s assets and brand loyalty
plan, assign work, and establish performance and development goals for team members
provide mentoring, coaching, and regular feedback to improve performance and recognize achievements
educate, train, and motivate staff, ensuring they have the market knowledge, tools, and resources to succeed
oversee salary recommendations, disciplinary actions, and staffing decisions in compliance with company policies
foster teamwork and quality service through effective communication with department heads
lead by example and demonstrate Maya Hotels' core values
interact with guests, clients, and key stakeholders, including travel industry representatives, local community leaders, and government officials
ensure the highest level of guest satisfaction by maintaining quality service standards and amenities
ensure a safe and secure environment for guests, team members, and hotel assets in compliance with company and regulatory policies
serve as a public relations representative, promoting the hotel and brand within the local community
drive team engagement in community activities, business partnerships, and sustainability initiatives
develop and implement environmentally conscious action plans to reduce the hotel’s carbon footprint
maintain a safe working environment, including hazard prevention, proper chemical use, and injury prevention
support and promote hotel recycling and sustainability programs