Assistant General Manager

Pittsburgh, PA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Benefits

weekly pay

performance bonuses

meal discounts

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

Disability insurance

401k plan

Paid Time Off

Paid parental leave

Employee assistance program

Pre-tax commuter benefits

flexible spending accounts

Dependent care accounts

development opportunities

Job Description

Shake Shack is a leading hospitality brand renowned for delivering exceptional customer experiences through high-quality food and unparalleled hospitality. Founded by Danny Meyer, the visionary behind Union Square Hospitality Group and the acclaimed author of Setting the Table, Shake Shack began as a simple hot dog cart in New York City's Madison Square Park. This humble start quickly grew into a celebrated restaurant chain known for its commitment to community, sustainability, and excellence. The company emphasizes creating an inclusive, fun, and collaborative work environment where all team members, affectionately known as the #ShackFam, are empowered to grow and succeed. By putting people first, Shake Shack fosters a culture that supports continuous learning, mentorship, and leadership development, ensuring every employee has the chance to make a meaningful impact on the business and local communities.

Join Shake Shack as a Restaurant General Manager and become an integral part of a fast-paced and dynamic hospitality team. This full-time leadership role is designed for experienced professionals passionate about hospitality, team development, and operational excellence. As a Restaurant General Manager, you will lead, coach, and develop team members while managing inventory, quality control, and safety procedures to maintain top-tier standards. You will be responsible for meeting and exceeding financial goals by overseeing budgets and payroll management. In this role, you will also drive sales and profitability through effective strategies and local community engagement. You will implement company policies and ensure compliance with local and state health and safety codes. A critical part of your position will involve fostering a positive brand presence by promoting Shake Shack through community word-of-mouth and events. This role demands strong leadership capabilities, financial acumen, and operational expertise, specifically within a high-volume and fast-paced environment. The General Manager position at Shake Shack offers competitive compensation, weekly pay, performance bonuses, and numerous benefits to support your personal and professional life, including medical, dental, vision insurance, and development opportunities. This role is ideal for individuals eager to lead a dedicated team and help shape the future of a beloved hospitality brand.

Job Requirements

Minimum 3 years of restaurant general management experience in a high volume, fast-paced environment
Working knowledge of restaurant operations including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security
Ability to learn and train others on all aspects of the Shack operations
Demonstrated ability to champion hospitality and motivate team members
Strong leadership skills with a focus on coaching and achieving excellence
Knowledgeable in all financial aspects of business operations
Minimum 3 years of P&L responsibilities
Food handler certification, preferred
Willingness to work flexible hours

Job Qualifications

Minimum 3 years of restaurant general management experience in a high volume, fast-paced environment
Working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security
Ability to learn and train others on all aspects of the Shack operations
Demonstrated ability to champion hospitality and motivate team members
Strong leadership skills with a focus on coaching and achieving excellence
Knowledgeable in all financial aspects of business operations
Minimum 3 years of P&L responsibilities
Food handler certification, preferred
Willingness to work flexible hours

Job Duties

Lead, coach and develop team members
Manage inventory, quality, and safety protocols
Meet and exceed financial and profitability goals by managing budget
Maintain top-notch standards of excellence and hospitality
Drive sales and profits while developing people
Implement company policies, procedures, and strategies to promote effective local and state health and safety code compliance
Manage payroll and scheduling
Promote the brand in the local community through word-of-mouth and restaurant events