Assistant General Manager

Courtyard by Marriott Silver Spring North/White Oak, located at 12521 Prosperity Dr, Silver Spring, Maryland, is part of Marriott International, a globally recognized leader in the hospitality industry. Marriott International is renowned for its commitment to providing exceptional guest experiences and fostering a supportive and inclusive work environment for its employees. As a full-service hotel, Courtyard by Marriott Silver Spring North/White Oak offers a blend of comfort, convenience, and quality service designed specifically to meet the needs of business and leisure travelers alike. This hotel is committed to maintaining high standards of hospitality, guest satisfaction, and operational efficiency, guided by Marriott’s brand standards and innovative service strategies. Marriott International prides itself on being an equal opportunity employer, embracing diversity, and fostering a culture that values the unique backgrounds and talents of its associates. This inclusive approach has helped establish Marriott as a preferred employer in the hospitality sector, providing employees with opportunities to grow and thrive professionally within a global team.

The role on offer at Courtyard by Marriott Silver Spring North/White Oak is a full-time management position with a salary range of $65,000 to $88,000 annually, including eligibility for bonuses. The position focuses on ensuring the smooth operation of the hotel, overseeing various departments, managing financial performance, and driving both employee and guest satisfaction. Reporting directly to the General Manager, the successful candidate will assist in the development and execution of property-wide strategies, ensuring that brand service standards and corporate initiatives are fully implemented. This role is pivotal in maintaining the brand's reputation by confirming that all operational aspects meet or exceed guest expectations. It involves a hands-on leadership style to foster a positive work environment, support team members, and manage operational logistics effectively.

Core responsibilities include operational and financial management, where the manager will handle license compliance, safety protocols, key control programs, and accounting functions such as payroll and purchasing. They will also review financial statements and sales reports to identify areas for improvement and cost reduction. The role requires active involvement in team management and development, including coaching, scheduling, and fostering open communication to enhance performance. Additionally, the role demands a keen focus on elevating the guest experience by motivating staff, promptly resolving guest concerns, and promoting outstanding customer service. Human resource duties form an integral part of this position, such as overseeing employee orientation, ensuring compliance with hiring regulations, and maintaining workplace diversity and inclusion. Overall, this opportunity at Courtyard by Marriott Silver Spring allows for professional growth in a supportive environment while contributing to delivering exceptional hospitality services.