Assistant General Manager

Sioux Falls, SD, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $16.25 - $24.75

Work Schedule

Standard Hours

Benefits

PTO

Access to wages prior to payday

Discount Program

Hotel discounts worldwide

Health Insurance

Dental Insurance

Vision Insurance

Life insurance

Voluntary options

long-term disability coverage

401(k) with match

Holiday pay

Health savings account

Employee assistance program

Dependent care FSA

Job Description

Brandt Hospitality is a renowned hotel management company dedicated to providing exceptional guest experiences while fostering a culture of excellence and teamwork among its employees. Known for its commitment to quality service, innovative hospitality solutions, and strong community engagement, Brandt Hospitality has built a reputation for operating hotels that deliver both comfort and outstanding customer satisfaction. Each property under Brandt Hospitality's management is guided by brand standards and a focus on creating a unique and welcoming environment for guests. As a company, it emphasizes professional growth, employee development, and maintaining profitable, well-run operations that are beneficial both to guests and staff alike.

The Assistant General Manager role at Brandt Hospitality is a pivotal leadership position responsible for assisting in the overall management and operational leadership of the hotel. This role involves collaborating closely with the General Manager to maximize financial performance, develop personnel, and ensure a seamless and memorable guest experience. The Assistant General Manager oversees multiple departments, including housekeeping, maintenance, sales, and front desk operations, ensuring all departments work profitably and maintain compliance with brand standards. This position also includes key human resources functions such as recruitment, training, mentoring, and employee retention strategies. The ideal candidate will be a proactive leader who excels in managing diverse teams and processes with a goal of sustaining high guest satisfaction and employee morale.

The Assistant General Manager is entrusted with driving the Brandt Hospitality culture in daily operations and interactions with both guests and associates. They play a critical role in delegating authority, supervising departmental work activities, and conducting regular meetings to promote effective communication and teamwork. The role requires hands-on involvement in guest relations, including responding promptly and professionally to guest requests and complaints. Additionally, the Assistant General Manager assists with budgeting, forecasting, and financial analysis to support the strategic business plan and operational goals. Interaction with external stakeholders such as clients, community leaders, and suppliers is also part of the role, to build brand awareness and foster positive relationships within the local community. This position demands strong organizational skills, the ability to manage multiple priorities in a fast-paced environment, and a commitment to upholding the highest standards of hospitality excellence.

Job Requirements

Associate's degree in Hotel/Restaurant Management, Business Administration, or Management or similar degree required
two to four years' experience in hospitality industry required
previous supervisory experience required
excellent leadership and interpersonal skills
strong organizational and multitasking abilities
ability to work in a fast-paced environment
effective communication skills
problem-solving and decision-making abilities
knowledge of financial management and budgeting
proficient in relevant hospitality management software
knowledge of sales and revenue management
ability to manage and motivate teams
commitment to guest satisfaction and quality service

Job Qualifications

Associate's degree in Hotel/Restaurant Management, Business Administration, or Management or similar degree required
or equivalent combination of education and experience
Two to four years' experience in hospitality industry required
Previous supervisory experience required
Previous hotel 'brand' experience preferred
Possess advanced knowledge of hospitality industry and business management fields
Lead and be a role model for all team members
Basic to advanced knowledge of budget development and analysis and monthly financial analysis
Able to assess/evaluate team member performance in a fair and consistent manner
Able to make decisions with only general policies and procedures available for guidance
Able to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches
Able to work in a fast-paced environment
Able to prioritize, organize, and manage multiple tasks
Knowledge of sales process, client base, and general market knowledge
Knowledge of revenue management and able to successfully forecast business on both short-term and long-term basis

Job Duties

Drive Brandt Hospitality culture personifying it in daily interactions with both guests and associates
Lead the operations of housekeeping, maintenance, sales, and front desk departments to maximize financial performance and guest satisfaction while upholding brand standards and driving the Brandt Hospitality culture
Ensure all departments are profitable and maintain strong working relationships
Delegate authority and assign responsibility to reporting managers and supervisors and supervise work activities of their departments
Ensure direct report team members receive proper training for each position, including safety training and standard operating procedures
Conduct regular department meetings
Assist with human resources functions of reporting departments by controlling turnover, motivating employees, focusing on employee development and retention
Provide mentoring, coaching and regular feedback to help manage conflict, improve team member performance and recognize good performance
Assist with the sourcing, interviewing, onboarding, culture training and ongoing development of each department, with a focus on team member satisfaction, productivity, and guest satisfaction
Respond to guest requests and complaints timely, efficiently, appropriately and in an approachable manner
Assist in creating and ensuring a realistic and attainable strategic business plan that defines operational goals and profitability objectives
Participate in the sales efforts and processes at the hotel, when required
Interact with guests and individuals outside the hotel, including, but not limited to, current and potential clients, owning company representatives, community leaders, government officials, travel industry representatives, suppliers, competitors and other members of the local community
Assist the General Manager with budget, forecasting, and P&L critique, as necessary