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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $16.25 - $24.75
Work Schedule
Standard Hours
Benefits
PTO
Access to wages prior to payday
Discount Program
Hotel discounts worldwide
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Voluntary options
long-term disability coverage
401(k) with match
Holiday pay
Health savings account
Employee assistance program
Dependent care FSA
Job Description
Brandt Hospitality is a renowned hotel management company dedicated to providing exceptional guest experiences while fostering a culture of excellence and teamwork among its employees. Known for its commitment to quality service, innovative hospitality solutions, and strong community engagement, Brandt Hospitality has built a reputation for operating hotels that deliver both comfort and outstanding customer satisfaction. Each property under Brandt Hospitality's management is guided by brand standards and a focus on creating a unique and welcoming environment for guests. As a company, it emphasizes professional growth, employee development, and maintaining profitable, well-run operations that are beneficial both to guests and... Show More
Job Requirements
- Associate's degree in Hotel/Restaurant Management, Business Administration, or Management or similar degree required
- two to four years' experience in hospitality industry required
- previous supervisory experience required
- excellent leadership and interpersonal skills
- strong organizational and multitasking abilities
- ability to work in a fast-paced environment
- effective communication skills
- problem-solving and decision-making abilities
- knowledge of financial management and budgeting
- proficient in relevant hospitality management software
- knowledge of sales and revenue management
- ability to manage and motivate teams
- commitment to guest satisfaction and quality service
Job Qualifications
- Associate's degree in Hotel/Restaurant Management, Business Administration, or Management or similar degree required
- or equivalent combination of education and experience
- Two to four years' experience in hospitality industry required
- Previous supervisory experience required
- Previous hotel 'brand' experience preferred
- Possess advanced knowledge of hospitality industry and business management fields
- Lead and be a role model for all team members
- Basic to advanced knowledge of budget development and analysis and monthly financial analysis
- Able to assess/evaluate team member performance in a fair and consistent manner
- Able to make decisions with only general policies and procedures available for guidance
- Able to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches
- Able to work in a fast-paced environment
- Able to prioritize, organize, and manage multiple tasks
- Knowledge of sales process, client base, and general market knowledge
- Knowledge of revenue management and able to successfully forecast business on both short-term and long-term basis
Job Duties
- Drive Brandt Hospitality culture personifying it in daily interactions with both guests and associates
- Lead the operations of housekeeping, maintenance, sales, and front desk departments to maximize financial performance and guest satisfaction while upholding brand standards and driving the Brandt Hospitality culture
- Ensure all departments are profitable and maintain strong working relationships
- Delegate authority and assign responsibility to reporting managers and supervisors and supervise work activities of their departments
- Ensure direct report team members receive proper training for each position, including safety training and standard operating procedures
- Conduct regular department meetings
- Assist with human resources functions of reporting departments by controlling turnover, motivating employees, focusing on employee development and retention
- Provide mentoring, coaching and regular feedback to help manage conflict, improve team member performance and recognize good performance
- Assist with the sourcing, interviewing, onboarding, culture training and ongoing development of each department, with a focus on team member satisfaction, productivity, and guest satisfaction
- Respond to guest requests and complaints timely, efficiently, appropriately and in an approachable manner
- Assist in creating and ensuring a realistic and attainable strategic business plan that defines operational goals and profitability objectives
- Participate in the sales efforts and processes at the hotel, when required
- Interact with guests and individuals outside the hotel, including, but not limited to, current and potential clients, owning company representatives, community leaders, government officials, travel industry representatives, suppliers, competitors and other members of the local community
- Assist the General Manager with budget, forecasting, and P&L critique, as necessary
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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