Assistant General Manager

Sioux Falls, SD, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $16.25 - $24.75

Work Schedule

Standard Hours

Benefits

PTO with immediate accrual

Access 50% of your wages prior to payday

Discount program for car rentals, travel, entertainment, etc.

Hotel discounts worldwide

Health Insurance

Dental Insurance

Vision Insurance

Basic Life/AD&D and Supplemental Life Insurance

Voluntary Options - Critical Illness/Accident/Hospital Indemnity/Short Term Disability/Legal

Employer Sponsored Long-Term Disability Coverage

401(k) with immediate match

Double Time for Holidays Worked

Health savings account

Employee assistance program (EAP)

Dependent care FSA

Job Description

Brandt Hospitality is a distinguished hotel management company committed to delivering exceptional guest experiences and operational excellence across its portfolio of properties. Renowned for its focus on fostering a positive workplace culture and maintaining strong community relationships, Brandt Hospitality emphasizes leadership development, quality service, and financial performance. The company operates in a competitive hospitality industry where the guest experience, brand standards, and community engagement are pivotal to sustained success and growth.

The Assistant General Manager role at Brandt Hospitality is a dynamic leadership position integral to the smooth operation and success of the hotel. This position is responsible for assisting in the day-to-day leadership and overall direction of the hotel, driving financial results, developing people within the organization, and maintaining a high standard of guest satisfaction. The Assistant General Manager will play a key role in executing brand standards and fostering a culture that embodies the company's values. This role requires a proactive individual who thrives in a fast-paced environment, leading multiple departments including housekeeping, maintenance, sales, and front desk with a clear focus on profitability, employee development, and guest experience.

The ideal candidate for this opportunity will have a strong background in hospitality management, demonstrated leadership skills, and the ability to manage multiple priorities effectively. The Assistant General Manager is expected to delegate responsibilities efficiently to department managers and supervisors, ensuring all team members are well-trained and aligned with safety protocols and operating procedures. This role also involves conducting regular department meetings, motivating employees, and providing coaching and mentoring to enhance performance and conflict resolution. Engagement with guests, vendors, and the local community is crucial to strengthening the hotel’s brand presence and developing profitable sales efforts.

Additionally, this position supports the General Manager by contributing to budgeting, forecasting, and financial analysis, ensuring the hotel meets or exceeds its operational goals. There is a strong emphasis on collaboration, strategic planning, and continuous improvement, including responding promptly to guest requests and complaints in a professional manner. The Assistant General Manager will help create a realistic and attainable strategic business plan that aligns operational goals with profitability objectives.

This role is ideal for individuals passionate about hospitality, leadership, and operational excellence, who are ready to make a meaningful impact on the hotel’s success and guest satisfaction. If you are a go-getter with a natural leadership ability and a desire to grow within a reputable hotel management organization, we encourage you to apply.

Job Requirements

associate’s degree in hotel/restaurant management, business administration, or management or similar degree required
two to four years’ experience in hospitality industry
previous supervisory experience
advanced knowledge of hospitality industry and business management
ability to lead and role model team members
knowledge of budget development and financial analysis
ability to assess team member performance fairly
decision-making skills based on general policies
analytical skills to interpret complex information
ability to work in a fast-paced environment
strong organizational and multitasking skills
knowledge of sales process and client base
knowledge of revenue management and forecasting

Job Qualifications

associate’s degree in hotel/restaurant management, business administration, or management or similar degree required
or equivalent combination of education and experience
two to four years’ experience in hospitality industry required
previous supervisory experience required
previous hotel ‘brand’ experience preferred
possess advanced knowledge of hospitality industry and business management fields
lead and be a role model for all team members
basic to advanced knowledge of budget development and analysis and monthly financial analysis
able to assess/evaluate team member performance in a fair and consistent manner
able to make decisions with only general policies and procedures available for guidance
able to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches
able to work in a fast-paced environment
able to prioritize, organize, and manage multiple tasks
knowledge of sales process, client base, and general market knowledge
knowledge of revenue management and able to successfully forecast business on both short-term and long-term basis

Job Duties

drive Brandt Hospitality culture personifying it in daily interactions with both guests and associates
lead the operations of housekeeping, maintenance, sales, and front desk departments to maximize financial performance and guest satisfaction while upholding brand standards and driving the Brandt Hospitality culture
ensure all departments are profitable and maintain strong working relationships
delegate authority and assign responsibility to reporting managers and supervisors and supervise work activities of their departments
ensure direct report team members receive proper training for each position, including safety training and standard operating procedures
conduct regular department meetings
assist with human resources functions of reporting departments by controlling turnover, motivating employees, focusing on employee development and retention
provide mentoring, coaching and regular feedback to help manage conflict, improve team member performance and recognize good performance
assist with the sourcing, interviewing, onboarding, culture training and ongoing development of each department, with a focus on team member satisfaction, productivity, and guest satisfaction
respond to guest requests and complaints timely, efficiently, appropriately and in an approachable manner
assist in creating and ensuring a realistic and attainable strategic business plan that defines operational goals and profitability objectives
participate in the sales efforts and processes at the hotel, when required
interact with guests and individuals outside the hotel, including, but not limited to, current and potential clients, owning company representatives, community leaders, government officials, travel industry representatives, suppliers, competitors and other members of the local community
assist the General Manager with budget, forecasting, and P&L critique, as necessary