Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
Employee Discounts
Training and development programs
Paid holidays
Job Description
Twin Peaks is a renowned casual dining restaurant and bar chain widely recognized for its distinctive mountain lodge atmosphere, exceptional hospitality, and quality food and beverages. Established with a commitment to providing an unparalleled dining experience, Twin Peaks combines a warm, inviting environment with attentive service to ensure guests enjoy both delicious meals and a lively, entertaining setting. Known for its signature cold draft beer served at 29 degrees and flavorful menu offerings, Twin Peaks places a strong emphasis on guest satisfaction and operational excellence. The company's culture promotes professionalism, teamwork, and a passion for hospitality, making it a preferred dining destination for a diverse clientele.
The position available is that of an Assistant Manager at the Twin Peaks location in Reno, NV (4905 S. Virginia St., Reno, NV 89502). This role is integral to the restaurant's daily operations and overall success. As an Assistant Manager, the individual will work closely with the General Manager, Assistant General Manager, and the entire team to maintain a profitable store environment while delivering best-in-class service and hospitality. This role requires a hands-on approach where the Assistant Manager actively participates in daily store management, coaching, training, and team development. They are responsible for managing costs, recruiting and retaining staff, ensuring compliance with company policies, and upholding safety and sanitation standards according to health department requirements and EcoSure certifications.
The Assistant Manager is expected to foster a positive and motivating work environment where team members are inspired to achieve their best. This includes effectively teaching, motivating, coaching, and disciplining staff, maintaining updated training programs, and managing employee documentation. The role demands strong organizational and prioritization skills combined with a professional demeanor and a commitment to upholding the brand’s standards. Candidates must demonstrate dependability, excellent guest hospitality, and leadership qualities, including conflict resolution and staff accountability. With a focus on operational excellence, the Assistant Manager ensures inventory control, PNL (profit and loss), COGS (cost of goods sold), and labor cost management are executed diligently with support from senior management.
This is a leadership position that offers substantial growth opportunities for individuals who aspire to progress within the company’s management ranks. Assistant Managers are encouraged to seek development alongside the Assistant General Manager and General Manager to advance to higher management roles. The work environment is fast-paced, often involving exposure to kitchen fumes, wet or humid conditions, and a noisy atmosphere typical of busy restaurant settings. Nevertheless, the role carries significant responsibility for maintaining a fun yet professional atmosphere, ensuring compliance with all regulatory requirements, and consistently delivering excellent guest experiences.
This employment opportunity at Twin Peaks offers a platform for dynamic, motivated individuals to thrive in the hospitality industry by playing a pivotal role in shaping the dining experience and business outcomes. Candidates passionate about guest service, team leadership, and operational management will find this position rewarding and challenging, with clear expectations regarding professionalism, uniform standards, and dedication to brand promise.
The position available is that of an Assistant Manager at the Twin Peaks location in Reno, NV (4905 S. Virginia St., Reno, NV 89502). This role is integral to the restaurant's daily operations and overall success. As an Assistant Manager, the individual will work closely with the General Manager, Assistant General Manager, and the entire team to maintain a profitable store environment while delivering best-in-class service and hospitality. This role requires a hands-on approach where the Assistant Manager actively participates in daily store management, coaching, training, and team development. They are responsible for managing costs, recruiting and retaining staff, ensuring compliance with company policies, and upholding safety and sanitation standards according to health department requirements and EcoSure certifications.
The Assistant Manager is expected to foster a positive and motivating work environment where team members are inspired to achieve their best. This includes effectively teaching, motivating, coaching, and disciplining staff, maintaining updated training programs, and managing employee documentation. The role demands strong organizational and prioritization skills combined with a professional demeanor and a commitment to upholding the brand’s standards. Candidates must demonstrate dependability, excellent guest hospitality, and leadership qualities, including conflict resolution and staff accountability. With a focus on operational excellence, the Assistant Manager ensures inventory control, PNL (profit and loss), COGS (cost of goods sold), and labor cost management are executed diligently with support from senior management.
This is a leadership position that offers substantial growth opportunities for individuals who aspire to progress within the company’s management ranks. Assistant Managers are encouraged to seek development alongside the Assistant General Manager and General Manager to advance to higher management roles. The work environment is fast-paced, often involving exposure to kitchen fumes, wet or humid conditions, and a noisy atmosphere typical of busy restaurant settings. Nevertheless, the role carries significant responsibility for maintaining a fun yet professional atmosphere, ensuring compliance with all regulatory requirements, and consistently delivering excellent guest experiences.
This employment opportunity at Twin Peaks offers a platform for dynamic, motivated individuals to thrive in the hospitality industry by playing a pivotal role in shaping the dining experience and business outcomes. Candidates passionate about guest service, team leadership, and operational management will find this position rewarding and challenging, with clear expectations regarding professionalism, uniform standards, and dedication to brand promise.
Job Requirements
- High school diploma or equivalent
- prior management experience in a restaurant or bar setting
- excellent leadership and organizational skills
- strong communication abilities
- proficiency in cash handling and financial management
- ability to recruit, train, and develop staff
- up-to-date knowledge of health, safety, and sanitation regulations
- valid certifications for food safety and alcohol service
- ability to work in a fast-paced, dynamic environment
- reliable and self-motivated
- excellent problem-solving and conflict resolution skills
- commitment to upholding company policies and standards
- professional appearance and adherence to uniform standards
Job Qualifications
- Must have substantial leadership experience in high-volume restaurants and/or bars
- ability to apply common-sense understanding to carry out multi-step instructions
- ability to handle quickly changing situations with many variables
- mathematical skills to compute change, perform accurate employee checkouts, and manage cash handling
- successful completion of required training including food and alcohol service certifications
- effective communication skills in English
- Spanish skills are advantageous
- ability to obtain or maintain government-required licenses such as ServSafe Food Manager and ServSafe Alcohol
Job Duties
- Effectively teach, motivate, coach and discipline staff, the HOH, and Twin Peaks Girls
- be proficient with interviewing, warning, counseling, hiring and firing employees, ensuring proper documentation and communication with senior management
- ensure cash handling procedures are followed
- seek development from Assistant General Manager and General Manager
- proactively recruit as needed
- hold kitchen staff accountable to standards, ticket times, safety, and sanitation guidelines
- handle volume and stress with composure and finesse
- uphold company standards and expectations
- manage issues of alleged discrimination or harassment with proper protocols
- maintain a professional and respectful work environment
- drive sales in collaboration with management and team members
- coach and counsel team members effectively
- maintain organized and updated training schedules, programs, and materials
- practice sound inventory control
- control PNL, COGS, bar, food and labor costs with leadership follow-up
- dress and act professionally
- oversee HOH and FOH productivity
- enforce safety, sanitation, maintenance and regulatory compliance in kitchen areas
- review schedules weekly and manage staffing
- maintain audit readiness daily
- manage invoice processing
- ensure asset protection and security
- stay within compliance for Peaks Point Training
- ensure proper state food certificates and alcohol certifications are up to date
- ensure responsible alcohol service
- apply mathematical skills for financial management
- maintain uniform standards
- ensure overall restaurant organization and cleanliness
- manage repair and maintenance programs
- keep employee files with proper documentation
- ensure operational basics and standards are adhered to with total commitment
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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