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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
Employee Discounts
Training and development programs
Paid holidays
Job Description
Twin Peaks is a renowned casual dining restaurant and bar chain widely recognized for its distinctive mountain lodge atmosphere, exceptional hospitality, and quality food and beverages. Established with a commitment to providing an unparalleled dining experience, Twin Peaks combines a warm, inviting environment with attentive service to ensure guests enjoy both delicious meals and a lively, entertaining setting. Known for its signature cold draft beer served at 29 degrees and flavorful menu offerings, Twin Peaks places a strong emphasis on guest satisfaction and operational excellence. The company's culture promotes professionalism, teamwork, and a passion for hospitality, making it a preferred... Show More
Job Requirements
- High school diploma or equivalent
- prior management experience in a restaurant or bar setting
- excellent leadership and organizational skills
- strong communication abilities
- proficiency in cash handling and financial management
- ability to recruit, train, and develop staff
- up-to-date knowledge of health, safety, and sanitation regulations
- valid certifications for food safety and alcohol service
- ability to work in a fast-paced, dynamic environment
- reliable and self-motivated
- excellent problem-solving and conflict resolution skills
- commitment to upholding company policies and standards
- professional appearance and adherence to uniform standards
Job Qualifications
- Must have substantial leadership experience in high-volume restaurants and/or bars
- ability to apply common-sense understanding to carry out multi-step instructions
- ability to handle quickly changing situations with many variables
- mathematical skills to compute change, perform accurate employee checkouts, and manage cash handling
- successful completion of required training including food and alcohol service certifications
- effective communication skills in English
- Spanish skills are advantageous
- ability to obtain or maintain government-required licenses such as ServSafe Food Manager and ServSafe Alcohol
Job Duties
- Effectively teach, motivate, coach and discipline staff, the HOH, and Twin Peaks Girls
- be proficient with interviewing, warning, counseling, hiring and firing employees, ensuring proper documentation and communication with senior management
- ensure cash handling procedures are followed
- seek development from Assistant General Manager and General Manager
- proactively recruit as needed
- hold kitchen staff accountable to standards, ticket times, safety, and sanitation guidelines
- handle volume and stress with composure and finesse
- uphold company standards and expectations
- manage issues of alleged discrimination or harassment with proper protocols
- maintain a professional and respectful work environment
- drive sales in collaboration with management and team members
- coach and counsel team members effectively
- maintain organized and updated training schedules, programs, and materials
- practice sound inventory control
- control PNL, COGS, bar, food and labor costs with leadership follow-up
- dress and act professionally
- oversee HOH and FOH productivity
- enforce safety, sanitation, maintenance and regulatory compliance in kitchen areas
- review schedules weekly and manage staffing
- maintain audit readiness daily
- manage invoice processing
- ensure asset protection and security
- stay within compliance for Peaks Point Training
- ensure proper state food certificates and alcohol certifications are up to date
- ensure responsible alcohol service
- apply mathematical skills for financial management
- maintain uniform standards
- ensure overall restaurant organization and cleanliness
- manage repair and maintenance programs
- keep employee files with proper documentation
- ensure operational basics and standards are adhered to with total commitment
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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