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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $60,000.00 - $80,000.00
Work Schedule
Standard Hours
Benefits
Dental Insurance
Health Insurance
Vision Insurance
Job Description
The Sheraton Tucson Hotel & Suites, located at 5151 E Grant Rd in Tucson, Arizona, is a premier hospitality establishment owned and operated by TNB Hotels, an independent franchisee. As part of the Sheraton brand, this hotel is recognized for its commitment to guest satisfaction, excellence in service, and a welcoming atmosphere that caters to both leisure and business travelers. The property boasts a range of amenities designed to provide comfort and convenience to its guests, while maintaining high operational standards set by its dedicated management team. TNB Hotels values its employees, promoting a working environment that is inclusive, respectful,... Show More
Job Requirements
- Degree in hospitality management or related field preferred
- Minimum of 2 years hotel management experience
- Proficiency in Word Excel PowerPoint and Outlook
- Strong leadership and management skills
- Working knowledge of financials
- Excellent verbal and written communication skills
- Ability to handle guest complaints and resolve conflicts professionally
Job Qualifications
- Degree in hospitality management or related field preferred
- Minimum of 2 years hotel management experience
- Excellent leadership and management skills
- Working knowledge of financials
- Proficiency in Word Excel PowerPoint and Outlook
- Strong problem solving and decision making skills
- Outstanding verbal and written communication skills
- Excellent interpersonal and teamwork abilities
- Initiative and negotiation skills
Job Duties
- Lead guest services team ensuring motivation empowerment teamwork and service passion
- Translate goals related to guest satisfaction and productivity to the team
- Manage day-to-day front office operations including staff supervision and room assignments
- Provide exceptional customer service and resolve guest complaints effectively
- Conduct human resource activities including recruitment hiring coaching and performance appraisals
- Ensure compliance with front office policies standards and procedures
- Collaborate with other departments to ensure organizational efficiency
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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