Assistant General Manager

The Sheraton Tucson Hotel & Suites, located at 5151 E Grant Rd in Tucson, Arizona, is a premier hospitality establishment owned and operated by TNB Hotels, an independent franchisee. As part of the Sheraton brand, this hotel is recognized for its commitment to guest satisfaction, excellence in service, and a welcoming atmosphere that caters to both leisure and business travelers. The property boasts a range of amenities designed to provide comfort and convenience to its guests, while maintaining high operational standards set by its dedicated management team. TNB Hotels values its employees, promoting a working environment that is inclusive, respectful, and fun, where team members are equipped with the necessary tools to exceed expectations and contribute to the hotel's success. This culture of empowerment and continuous improvement helps TNB Hotels uphold its commitment to excellence and quality service in the hospitality industry.

The Front Office Manager position at Sheraton Tucson Hotel & Suites is a full-time management role pivotal to the hotel’s guest experience and operational success. The primary responsibility of this role is to oversee all front office operations, ensuring exceptional customer service and managing a dynamic team to meet and exceed guest satisfaction goals. The manager is accountable for executing department operations in alignment with TNB LLC policies and procedures while striving to meet financial objectives. This role not only involves supervising and developing the front office team but also requires active problem-solving, effective communication, and the ability to foster a positive and motivating work environment. Key duties include leading the guest services team, managing employee performance, coordinating guest room assignments, and handling guest complaints with professionalism and care.

A successful candidate will demonstrate excellent leadership and management skills, financial acumen, and familiarity with industry-standard computer software such as Word, Excel, PowerPoint, and Outlook. Strong problem-solving capabilities, along with outstanding verbal and written communication skills, are essential. The Front Office Manager will act as the "Service Champion," ensuring that every guest interaction reflects the highest quality of hospitality, thus encouraging loyal customer relationships. This leadership position also involves human resource duties such as staffing, recruiting, coaching, conducting performance appraisals, and ensuring fair treatment of employees. With a minimum of two years of hotel management experience and a preference for candidates holding a degree in Hospitality Management or related fields, this role offers competitive pay ranging from $60,000 to $80,000, along with valuable benefits like medical, vision, dental coverage, and hotel discounts. The Sheraton Tucson Hotel & Suites under TNB Hotels is committed to equal employment opportunity, inviting qualified candidates to contribute to its thriving hospitality team.