Assistant General Manager

Lakeland, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $14.75 - $22.75

Work Schedule

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Career Development

flexible scheduling

Job Description

Urban Air Adventure Parks is a leading indoor adventure park and the market leader in location-based entertainment. Founded and headquartered in Dallas, Urban Air pioneered the concept of indoor adventure parks, making it the largest operator of these innovative entertainment centers worldwide. The company is dedicated to offering an environment where kids and families can have fun, challenge themselves, and achieve new heights both physically and mentally. With a commitment to safety, fun, and community, Urban Air continuously grows and innovates within the family entertainment sphere. Urban Air Brandon embodies this mission, striving to deliver memorable experiences through its diverse attractions and engaging activities that cater to all ages. The company fosters an inclusive workplace and is an equal opportunity employer.

The role of Assistant General Manager at Urban Air Adventure Parks is pivotal for sustaining the ethos of 'Activating Awesome'. This leadership position requires a motivated individual who can instill accountability, drive results, and uphold the company’s culture. The Assistant General Manager will provide supervision, leadership, and direction across strategic initiatives and operational standards aimed at positively impacting business outcomes. The role is multi-faceted, involving both the development and management of team members and ensuring excellent customer service standards. Responsibilities range from staff hiring and training to scheduling, inventory control, and overseeing all operational aspects, including entertainment, food, beverage, and property safety.

This position demands a hands-on leader capable of cultivating an enthusiastic team environment focused on consistently high performance and customer satisfaction. The Assistant General Manager will be instrumental in developing staff for future leadership opportunities, managing employee recognition programs, and maintaining a safe, clean, and secure environment for guests and team members alike. Urban Air Adventure Parks values adaptability, strong communication skills, and a professional attitude, all of which are vital for succeeding in this dynamic role. The role requires working in a fast-paced, sometimes noisy environment with varying shifts, including weekends, evenings, and holidays. Overall, this position offers a unique opportunity to contribute to a growing entertainment company while honing leadership skills in a supportive and exciting atmosphere.

Job Requirements

work days, nights, and/or weekends as required
work in noisy, fast-paced environment with distracting conditions
move about facility and stand for long periods of time
read and write handwritten notes
lift and carry up to 30 pounds
must have regular and predictable attendance

Job Qualifications

experience in hospitality is a must (theme parks, family entertainment centers, hotels, resorts, casinos, or restaurants)
3+ years' supervisory or management experience required
ability to pass a thorough background check
cpr/first aid certification is preferred
brand ambassador and culture champion
demonstrated ability of developing team members in areas of responsibility
must be professional, energetic, self-motivated, able to motivate others, and have a positive attitude
computer skills essential - microsoft office (excel, word, powerpoint)
professional grooming and conduct must be constantly displayed to set an example for staff
ability to enthusiastically interact with others
adaptability, flexibility, general enthusiasm for the business
strong communication skills
ability to write and verbally communicate in a clear and concise manner
willing to learn and adapt to changes or challenges
ability to establish working relationships with all employees, management, and vendors
exercise good judgment in decision-making
appreciation of diversity (thought, ethnic, gender, etc.)
we work when others play! must be able and willing to work weekends, evenings and holidays

Job Duties

cultivate a team environment that provides exceptional customer service while directing the team and ensuring all staff members perform at a consistently high level
assist in hiring, retention of staff, coaching, discipline
ensure execution of staff training programs
develop weekly schedules and ensure staffing levels and lead coverage is appropriate to meet the needs of the business and maximize the customer experience
lead and influence staff through effective motivation, leveraging individual strengths to ensure customer satisfaction and maximum productivity
select, develop staff and trainers for more responsibility or internal promotability into a leadership program
ensure execution of all employee recognition and incentive programs as directed
assist with inventory and controlling expenses
responsible for all aspects of the operation including entertainment, food, beverage, attractions and property inspections
maintain a safe, clean and secure environment for all guests and staff
continuously improves operational execution through attention to detail and adherence to Urban Air operating standards and philosophies
other duties as assigned