Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $45,000.00 - $50,000.00
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Work Schedule

Flexible
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Employee assistance program
Career growth opportunities
Flexible pay options

Job Description

Hyatt Studios in Chesapeake, VA, is a distinguished hotel known for providing exceptional guest experiences through high standards of hospitality and dedicated service. Operated by Hotel Management & Consulting, Inc., Hyatt Studios prides itself on maintaining a professional yet welcoming environment where guests feel valued and comfortable. With a focus on quality, team cohesion, and continuous improvement, the hotel has established itself as a preferred choice for travelers seeking both comfort and convenience in the Chesapeake area. The company operates with a small, efficient team of hospitality professionals, fostering a culture where hard work, respect for work-life balance, and merit-based advancement are core values. This approach ensures that employees are motivated to deliver outstanding service while enjoying a supportive workplace atmosphere.

The role of Assistant General Manager at Hyatt Studios is a critical leadership position designed for a dynamic and experienced professional passionate about the hospitality industry. This role requires someone who can effectively lead day-to-day operations, especially during the absence of the General Manager, and assist in managing the hotel team toward achieving business objectives and service excellence. The Assistant General Manager plays a pivotal role in ensuring the hotel meets and exceeds high standards of guest satisfaction, operational efficiency, and financial performance. They are responsible for training staff, managing financial processes, maintaining guest relations, and overseeing housekeeping, sales, and marketing initiatives.

Salary for this position ranges from $45,000 to $50,000 annually, dependent on experience, and includes flexible pay options such as daily pay access. Full-time employees are offered medical, dental, and vision benefits alongside a paid time off program. The company also provides an Employee Assistance Program to support personal and work-related concerns, emphasizing employee well-being and career growth opportunities within the organization. The successful candidate will be proactive, organized, and possess excellent communication skills to foster teamwork and operational continuity in this multifaceted role.

Job Requirements

  • High school diploma or equivalent
  • Minimum of 1 year leadership experience in hotel operations
  • Ability to perform physical tasks including kneeling, squatting, standing, sitting, bending and twisting for extended periods
  • Ability to lift, push, pull up to 20 lbs regularly and occasionally up to 50 lbs
  • Proficient computer literacy
  • Excellent communication skills
  • Strong organizational and time management skills
  • Ability to work flexible hours including covering shifts as needed

Job Qualifications

  • Minimum of 1 year experience in hotel leadership including front desk and back-of-house operations
  • Proficient computer skills
  • Strong team building skills
  • Excellent organizational skills
  • Effective oral and written communication skills
  • Proactive problem-solving abilities

Job Duties

  • Train and provide guidance to staff
  • Discuss staff performance discrepancies and training needs with General Manager
  • Attend and lead staff huddles
  • Provide hands-on support to ensure outstanding team results
  • Post checks in PMS and complete weekly labor tracker
  • Manage payment due reports and postpaid outs and receipts
  • Ensure hotel is always guest ready by maintaining cleanliness and addressing guest concerns
  • Monitor and follow up on guest feedback
  • Suggest and sell amenities
  • Ensure guest and property security
  • Assign rooms to housekeeping and assist GM in room inspections
  • Manage inventory and property email
  • Build relationships with vendors and guests
  • Foster teamwork
  • Network within the local community to promote the property
  • Lead in-house guest sales and marketing initiatives
  • Assist with housekeeping and laundry duties as needed
  • Cover employee shifts as required
  • Know and follow emergency procedures
  • Perform other duties as assigned

Job Criteria

Experience

Mid Level (3-7 years)


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