Assistant General Manager

Lexington, MA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $17.75 - $27.50

Work Schedule

Flexible

Weekend Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

long term disability insurance

Life insurance

401(k) retirement plan with employer match

vacation

Sick Time

Brand specific team discounts

Job Description

We are a reputable hotel committed to providing exceptional hospitality and guest experiences. Our establishment is recognized for its strong operational standards, dedication to employee development, and unwavering focus on achieving financial success while maintaining outstanding quality assurance. We pride ourselves on fostering a collaborative and engaging environment where associates are empowered to deliver top-tier service and contribute positively to our guests' satisfaction. As a dynamic and rapidly growing hospitality company, we invest significantly in our team members through ongoing training and leadership opportunities, ensuring both personal and professional growth within the industry.

We are currently seeking a hands-on, dynamic individual to join our leadership team as an Assistant General Manager. This role is pivotal to the day-to-day operations of the hotel, focusing heavily on associate and guest relations, people development, financial performance, and quality assurance. The Assistant General Manager will play a critical role in ensuring smooth hotel operations by directly engaging with team members, managing administrative tasks with precision, and driving initiatives that enhance guest satisfaction and operational efficiency. This position is ideal for a leader who possesses a strong operational background and excels in motivating teams to achieve operational excellence and superior guest experiences.

In this role, you will practice an engaging leadership style by training and mentoring staff to deliver outstanding guest services. You will be responsible for identifying and resolving operational problems, improving guest experiences, and ensuring compliance with accounting procedures and standard operating policies. You will participate in recruitment, hiring, coaching, and counseling processes as well as coordinate onboarding and orientation activities. Your leadership will be instrumental in monitoring staff compliance with company policies, conducting property inspections, and maintaining effective communication with support staff and property owners.

Additionally, you will have the opportunity to contribute to financial goal setting by balancing revenue generation with cost containment, all while maintaining a high level of guest and employee satisfaction. Communication skills will be essential as you present ideas, convey objectives, and inspire your team to achieve business goals. Leadership by example is a key part of this role, enabling you to build morale, enhance teamwork, and foster a positive workplace culture. This position offers the opportunity to grow within a thriving hospitality company that values dedication, leadership, and innovation.

Job Requirements

Must be able to effectively handle employee relations issues and resolve guest complaints
must possess strong attention to detail
must be able to handle difficult guest or employee situations in a tactful manner
one to three years related experience and/or training or equivalent combination of education and experience
must be proficient in the use of common Windows-based computer programs including Microsoft Word and Excel
must be able to operate basic office machines such as copier, fax, printer etc.
must be flexible in hours and days worked
availability on holidays and weekends
must have strong organizational and time management skills
must have excellent communication and interpersonal skills with the ability to interact with many types of personalities
ability to effectively communicate information and respond to questions from groups of managers, coworkers, vendors and guests
English verbal and written communication skills
must be Serve Safe certified within 60 days of employment

Job Qualifications

One to three years related experience and/or training or an equivalent combination of education and experience
proficient in Microsoft Word and Excel
excellent communication and interpersonal skills
ability to handle difficult guest or employee situations in a tactful manner
strong organizational and time management skills
English verbal and written communication skills
Serve Safe certification within 60 days of employment

Job Duties

Practice a hands-on and engaging leadership style
train and lead team members to deliver top-class guest experience
determine processes to identify and resolve problems and improve the guest experience
perform administrative duties including the timely and accurate completion of payroll
participate in interviewing, hiring, coaching and counseling associates
coordinate associate orientation and position onboarding
monitor staff adherence to policies and procedures
delegate duties and conduct property inspections
communicate effectively with field office support staff and property owners
achieve budgeted revenue and profit goals balancing cost containment with guest and employee satisfaction
communicate clearly in written and verbal forms
lead by example to build morale and teamwork
communicate goals and inspire associates to achieve them
perform other duties as assigned