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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $17.75 - $27.50
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
long term disability insurance
Life insurance
401(k) retirement plan with employer match
vacation
Sick Time
Brand specific team discounts
Job Description
We are a reputable hotel committed to providing exceptional hospitality and guest experiences. Our establishment is recognized for its strong operational standards, dedication to employee development, and unwavering focus on achieving financial success while maintaining outstanding quality assurance. We pride ourselves on fostering a collaborative and engaging environment where associates are empowered to deliver top-tier service and contribute positively to our guests' satisfaction. As a dynamic and rapidly growing hospitality company, we invest significantly in our team members through ongoing training and leadership opportunities, ensuring both personal and professional growth within the industry.
We are currently seeking a hands-on, dynam... Show More
We are currently seeking a hands-on, dynam... Show More
Job Requirements
- Must be able to effectively handle employee relations issues and resolve guest complaints
- must possess strong attention to detail
- must be able to handle difficult guest or employee situations in a tactful manner
- one to three years related experience and/or training or equivalent combination of education and experience
- must be proficient in the use of common Windows-based computer programs including Microsoft Word and Excel
- must be able to operate basic office machines such as copier, fax, printer etc.
- must be flexible in hours and days worked
- availability on holidays and weekends
- must have strong organizational and time management skills
- must have excellent communication and interpersonal skills with the ability to interact with many types of personalities
- ability to effectively communicate information and respond to questions from groups of managers, coworkers, vendors and guests
- English verbal and written communication skills
- must be Serve Safe certified within 60 days of employment
Job Qualifications
- One to three years related experience and/or training or an equivalent combination of education and experience
- proficient in Microsoft Word and Excel
- excellent communication and interpersonal skills
- ability to handle difficult guest or employee situations in a tactful manner
- strong organizational and time management skills
- English verbal and written communication skills
- Serve Safe certification within 60 days of employment
Job Duties
- Practice a hands-on and engaging leadership style
- train and lead team members to deliver top-class guest experience
- determine processes to identify and resolve problems and improve the guest experience
- perform administrative duties including the timely and accurate completion of payroll
- participate in interviewing, hiring, coaching and counseling associates
- coordinate associate orientation and position onboarding
- monitor staff adherence to policies and procedures
- delegate duties and conduct property inspections
- communicate effectively with field office support staff and property owners
- achieve budgeted revenue and profit goals balancing cost containment with guest and employee satisfaction
- communicate clearly in written and verbal forms
- lead by example to build morale and teamwork
- communicate goals and inspire associates to achieve them
- perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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