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Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $78,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Supplemental benefits
Retirement 401k
Travel Discounts
Paid Time Off
Job Description
Highgate is a premier real estate investment and hospitality management company with over 30 years of experience, managing a diverse portfolio valued at more than $15 billion. With a global presence that spans North America, Europe, the Caribbean, and Latin America, Highgate has established itself as a leader in the hospitality sector. The company is known for its innovative approach, guiding properties through every stage of the cycle from development to recapitalization or disposition. Highgate's diverse portfolio includes bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, each featuring modern programming and strong digital capabilities. Utilizing advanced revenue... Show More
Job Requirements
- Relevant work experience in hotel management
- Bachelor’s Degree preferred
- Strong interpersonal and communication skills
- Ability to work long hours when necessary
- Ability to multitask and manage time effectively
- Commitment to guest and employee service standards
- Attend all required meetings and trainings
- Maintain regular attendance per scheduling needs
- Adhere to personal appearance standards
- Comply with all hotel policies and operational procedures
- Ability to identify and solve problems proactively
- Maintain confidentiality
- Capability to perform light physical duties
- Support teamwork and positive work environment
- Willingness to perform other duties as assigned
Job Qualifications
- At least 5-6 years progressive hotel experience
- Bachelor’s Degree preferred
- Effective verbal and written communication skills
- Ability to multitask and prioritize departmental functions
- Maintain a warm and friendly demeanor
- Strong listening and problem-solving skills
- Attend hotel required meetings and trainings
- Ability to maintain high personal appearance standards
- Compliance with hotel standards and regulations
- Able to analyze complex information and data
- Maintain confidentiality of information
- Able to perform light physical work
- Experience in leadership and employee development
Job Duties
- Play a pivotal role in hotel sales efforts including client meetings and hosting events
- Tour operating departments daily and coordinate adjustments with department heads
- Conduct weekly staff meetings and training sessions
- Meet financial review dates and corporate program deadlines
- Hold monthly financial reviews with department managers and supervisors
- Ensure department productivity and accounting compliance
- Develop managers through training programs
- Participate in manager-on-duty coverage
- Monitor development of management trainees
- Adhere to company policies and train new managers
- Assist in budget process and maintenance inspections
- Promote a positive team environment focused on guest service
- Inspect rooms regularly with housekeeping and engineering
- Process invoices daily and ensure compliance with accounting calendar
- Oversee cleanliness and preventive maintenance
- Ensure attentive, friendly, and courteous employee interactions
- Forecast monthly hotel financial position and analyze data
- Conduct management interviews and hiring
- Perform executive performance appraisals and disciplinary actions
- Maintain fair treatment of employees
- Meet clients on property to assist sales efforts
- Engage with guests in public areas during peak times
- Ensure security and monthly audit procedures for hotel safe
- Conduct monthly credit meetings and manage credit policies
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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