Assistant General Manager

Albuquerque, NM, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $70,000.00 - $85,000.00

Work Schedule

Flexible

Weekend Shifts

Benefits

competitive pay

401(k) match

Employee Discounts

Complimentary Meals

Free parking

supportive team culture

opportunities for growth

Job Description

Heritage Hotels & Resorts is New Mexico's premier locally owned hospitality group, recognized for its deep respect for culture, place, and people. As a distinguished hospitality organization, Heritage Hotels & Resorts operates luxury hotels and award-winning restaurants that are deeply rooted in authentic storytelling, exceptional service, and a strong sense of community pride. The company is dedicated not only to delivering outstanding guest experiences but also to caring for its team members and neighborhoods with equal intention and passion. This commitment to excellence and community engagement makes Heritage Hotels & Resorts a highly respected name in the hospitality industry, attracting guests who seek memorable and culturally enriching experiences.

The Assistant General Manager position at Heritage Hotels & Resorts is a critical leadership role that embodies the essence of hospitality operations and guest satisfaction. This role is pivotal because it acts as the heartbeat behind the seamless and magical day-to-day functioning of the hotel. While guests often experience effortless service and perfectly coordinated teamwork, it is the Assistant General Manager who harmonizes these elements behind the scenes. This individual ensures that every detail, department, and team member are aligned to create an exceptional and memorable guest experience from arrival through departure.

Serving as the vital link between strategic vision and operational execution, the Assistant General Manager supports and elevates hotel leaders and teams while stepping in across multiple departments wherever necessary. Beyond merely managing operations, this leadership role is dedicated to shaping the overall guest journey, empowering employees, and fostering an environment where both guests and staff feel valued, cared for, and inspired. The role requires a dynamic operational leader who thrives in fast-paced hospitality settings and is passionate about creating and sustaining high standards of service and operational excellence.

The Assistant General Manager's responsibilities span maintaining a visible and inspiring leadership presence, managing day-to-day operations, partnering with the General Manager to implement business and operational strategies, and ensuring all service standards are met or exceeded. This position also involves overseeing diverse departments including Rooms Division, Food & Beverage, Banquets, and Facilities, ensuring effective communication and coordination among teams to support smooth and positive guest interactions. The AGM also plays a significant role in resolving complex guest issues, supporting revenue enhancement efforts, managing budgets and labor plans, monitoring key operational metrics, and upholding compliance with all relevant legal, safety, labor, and brand standards.

This role empowers the Assistant General Manager to lead recruitment, training, coaching, and professional development initiatives that foster a culture of accountability, engagement, and continuous improvement among team members. Participation in regular operational meetings and assuming full property oversight in the General Manager's absence are also key aspects of this role. Heritage Hotels & Resorts offers a workplace built on New Mexico pride and community values, along with competitive pay and comprehensive benefits including a generous 401(k) match, employee discounts, complimentary meals during shifts, and a supportive team culture with ample opportunities for career growth and advancement.

Job Requirements

Strong leadership presence with the ability to influence and guide multiple department leaders
Comprehensive understanding of full-service hotel operations including Rooms Division, Food & Beverage, Banquets, and Facilities
Excellent verbal and written communication skills with the ability to engage effectively with guests, employees, and executive leadership
Strong operational decision-making and problem-solving abilities in fast-paced environments
Financial acumen including labor management, expense control, forecasting, and revenue awareness
Ability to analyze operational data and performance metrics to drive improvements
Strong organizational and time management skills with the ability to manage multiple priorities
Ability to lead cross-functional teams and maintain alignment across departments
Commitment to maintaining elevated hospitality standards and guest satisfaction
Bachelor’s degree in Hospitality Management, Hotel Administration, Business Administration, or related field preferred
3+ years of progressive leadership experience within a full-service hotel environment
Demonstrated experience managing multiple operational departments such as Rooms, Food & Beverage, Banquets, or Facilities
Prior experience as an Operations Manager, Rooms Division Manager, or similar senior leadership role strongly preferred
Experience in luxury or upscale hospitality environments strongly preferred
Experience managing budgets, labor forecasting, and operational performance metrics required
Flexibility to work evenings, weekends, and holidays as business demands require

Job Qualifications

Bachelor’s degree in Hospitality Management, Hotel Administration, Business Administration, or related field preferred
3+ years of progressive leadership experience within a full-service hotel environment
Demonstrated experience managing multiple operational departments such as Rooms, Food & Beverage, Banquets, or Facilities
Prior experience as an Operations Manager, Rooms Division Manager, or similar senior leadership role strongly preferred
Experience in luxury or upscale hospitality environments strongly preferred
Experience managing budgets, labor forecasting, and operational performance metrics required

Job Duties

Maintain a highly visible leadership presence across the property, modeling professionalism and service excellence in all interactions
Oversee day-to-day hotel operations to ensure consistency, efficiency, and alignment with brand and service standards
Partner with the General Manager to execute operational strategies, business plans, and performance objectives
Review occupancy forecasts, group business, and event schedules to ensure proper staffing, service readiness, and operational alignment
Provide leadership support to Rooms Division operations, including Guest Experience, Front Office, and Housekeeping teams
Oversee Food & Beverage and Banquet operations to ensure service quality, execution, and guest satisfaction
Ensure effective communication and coordination across all departments to support seamless guest experiences