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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $70,000.00 - $85,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
competitive pay
401(k) match
Employee Discounts
Complimentary Meals
Free parking
supportive team culture
opportunities for growth
Job Description
Heritage Hotels & Resorts is New Mexico's premier locally owned hospitality group, recognized for its deep respect for culture, place, and people. As a distinguished hospitality organization, Heritage Hotels & Resorts operates luxury hotels and award-winning restaurants that are deeply rooted in authentic storytelling, exceptional service, and a strong sense of community pride. The company is dedicated not only to delivering outstanding guest experiences but also to caring for its team members and neighborhoods with equal intention and passion. This commitment to excellence and community engagement makes Heritage Hotels & Resorts a highly respected name in the hospitality industry, attracting... Show More
Job Requirements
- Strong leadership presence with the ability to influence and guide multiple department leaders
- Comprehensive understanding of full-service hotel operations including Rooms Division, Food & Beverage, Banquets, and Facilities
- Excellent verbal and written communication skills with the ability to engage effectively with guests, employees, and executive leadership
- Strong operational decision-making and problem-solving abilities in fast-paced environments
- Financial acumen including labor management, expense control, forecasting, and revenue awareness
- Ability to analyze operational data and performance metrics to drive improvements
- Strong organizational and time management skills with the ability to manage multiple priorities
- Ability to lead cross-functional teams and maintain alignment across departments
- Commitment to maintaining elevated hospitality standards and guest satisfaction
- Bachelor’s degree in Hospitality Management, Hotel Administration, Business Administration, or related field preferred
- 3+ years of progressive leadership experience within a full-service hotel environment
- Demonstrated experience managing multiple operational departments such as Rooms, Food & Beverage, Banquets, or Facilities
- Prior experience as an Operations Manager, Rooms Division Manager, or similar senior leadership role strongly preferred
- Experience in luxury or upscale hospitality environments strongly preferred
- Experience managing budgets, labor forecasting, and operational performance metrics required
- Flexibility to work evenings, weekends, and holidays as business demands require
Job Qualifications
- Bachelor’s degree in Hospitality Management, Hotel Administration, Business Administration, or related field preferred
- 3+ years of progressive leadership experience within a full-service hotel environment
- Demonstrated experience managing multiple operational departments such as Rooms, Food & Beverage, Banquets, or Facilities
- Prior experience as an Operations Manager, Rooms Division Manager, or similar senior leadership role strongly preferred
- Experience in luxury or upscale hospitality environments strongly preferred
- Experience managing budgets, labor forecasting, and operational performance metrics required
Job Duties
- Maintain a highly visible leadership presence across the property, modeling professionalism and service excellence in all interactions
- Oversee day-to-day hotel operations to ensure consistency, efficiency, and alignment with brand and service standards
- Partner with the General Manager to execute operational strategies, business plans, and performance objectives
- Review occupancy forecasts, group business, and event schedules to ensure proper staffing, service readiness, and operational alignment
- Provide leadership support to Rooms Division operations, including Guest Experience, Front Office, and Housekeeping teams
- Oversee Food & Beverage and Banquet operations to ensure service quality, execution, and guest satisfaction
- Ensure effective communication and coordination across all departments to support seamless guest experiences
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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