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Assistant General Manager

Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
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Benefits

Work-life balance
Paid Time Off
hotel discounts
Free room nights
Mentorship programs
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Team Member Assistance Program
Company-matched 401(k)
quarterly bonuses
Semi-annual bonuses

Job Description

Drury Hotels is a distinguished hotel chain known for its commitment to exceptional guest service and providing a welcoming workplace environment where employees truly belong. Located at 555 Donelson Pike in Nashville, Tennessee, this property is part of a larger network of hotels recognized for their dedication to quality, service, and strong team culture. Drury Hotels has earned accolades such as being ranked among Newsweek's America's Greatest Workplaces 2025, underscoring the company's reputation as an employer that values its team members and promotes career growth.

The company fosters a culture of work-life balance, offering flexible scheduling, paid time off, hotel discounts, and free room nights. They emphasize career development through mentorship, cross-training, development plans, and management training, leading to over 200 internal promotions in the past year. Additionally, Drury Hotels provides comprehensive health and well-being benefits including medical, dental, vision, prescription, life insurance, disability coverage, and a Team Member Assistance Program. Team members also benefit from a company-matched 401(k) retirement plan and are eligible for quarterly and semi-annual bonuses based on hotel and company performance.

The Assistant Hotel Manager role at Drury Hotels is an integral part of the Operations Leadership team. This position requires a dynamic leader dedicated to delivering exceptional guest service across all hotel departments. As an Assistant Manager, you will be trusted to train, develop, and coach team members, helping them achieve success in their roles while ensuring high standards of quality, service, profitability, and teamwork. The role demands a proactive approach to leadership, with a focus on modeling quality assurance best practices and consistently meeting or exceeding performance measures. This position provides an excellent opportunity for those passionate about hospitality and looking to advance their career within a company that supports professional development and values the contributions of its employees.

The role is designed for individuals who possess a passion to serve others and a commitment to exceeding guests' expectations. A bachelor's degree in hospitality, business, or a related field is preferred, along with a minimum of one year of supervisory experience with proven leadership success. Previous hotel experience is advantageous. The successful candidate will thrive in a collaborative environment that rewards dedication and teamwork with incentives and growth opportunities. At Drury Hotels, employees are encouraged to rise, shine, and work happy by delivering memorable guest experiences and contributing to the ongoing success of the hotel and company.

Job Requirements

  • Passion to serve others and exceed guests' expectations
  • Bachelor’s degree in hospitality business or related field preferred
  • Minimum of one-year supervisory experience with demonstrated leadership success
  • Hotel experience preferred
  • Flexible schedule and availability to work various shifts

Job Qualifications

  • Bachelor's degree in hospitality business or related field preferred
  • Minimum of one-year supervisory experience with demonstrated leadership success
  • Previous hotel experience preferred
  • Strong interpersonal and communication skills
  • Ability to lead and motivate a diverse team

Job Duties

  • Provide expert leadership across all departments of the hotel taking the lead on providing exceptional guest service
  • Train develop and coach team members to achieve success in their roles
  • Deliver on key business metrics of quality service profitability and team
  • Role model quality assurance best practices each day with the team and consistently meet or exceed all measures

Job Criteria

Experience

Mid Level (3-7 years)


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