Assistant General Manager

Waipahu, HI, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $16.00 - $24.75

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional Development

performance bonuses

Job Description

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Established as the dominant player in key U.S. gateway markets such as New York, Boston, Miami, San Francisco, and Honolulu, Highgate has solidified its reputation through strategic acquisitions and expert management of hospitality properties. Internationally, Highgate has an expanding presence across key European cities including London, Paris, Barcelona, Vienna, and Prague. The company’s vast portfolio represents an aggregate asset value exceeding $10 billion and generates over $2 billion in cumulative revenues annually.

Highgate is known not only for managing assets but also for its creativity and innovative approach, including developing bespoke hotel brands and utilizing proprietary revenue management tools designed to identify and predict evolving market dynamics. Its executive team comprises some of the industry’s most experienced hotel management leaders, making the company a trusted partner for top ownership groups and major hotel brands. Corporate offices are located in London, New York, Dallas, and Seattle, reflecting Highgate’s global operational footprint.

The Assistant General Manager (AGM) position at Highgate’s AC Hotel in Honolulu, HI, plays a vital leadership role within the hotel. This role is fundamentally responsible for the ongoing achievement of hotel profitability by focusing on revenue generation, cost management, guest satisfaction, and employee development, all while maintaining the hotel's integrity. The AGM conducts daily operational meetings and works closely with department heads to ensure efficient day-to-day operations, from front office management to housekeeping, security, and safety protocols. This individual is also tasked with overseeing budget adherence, financial reviews, and corporate reporting processes.

In addition to operational oversight, the AGM shapes the team culture by motivating, coaching, and developing managers and staff, ensuring all hotel standards and SOP compliance are maintained. They spearhead guest satisfaction initiatives, handle guest complaints, and participate actively in sales efforts and property inspections. This role demands a proactive and detail-oriented leader who can balance the complexities of hotel operations, financial management, human resources collaboration, and guest relations effectively.

The role requires significant expertise in hospitality operations, including experience in department head or director-level positions, knowledge of food and beverage regulations, and strong administrative competencies using Windows-based systems and company-approved software. The Assistant General Manager must be able to handle physically demanding tasks, manage diverse teams, and maintain a warm, service-oriented communication style. Additionally, this position may require travel and a valid driver’s license.

Overall, the Assistant General Manager at Highgate’s AC Hotel is essential to sustaining the hotel's market-leading position by ensuring operational excellence, fostering a positive work environment, and delivering memorable guest experiences.

Job Requirements

At least 6 years of progressive hotel management experience preferably in related positions
Proficient in Windows and company-approved spreadsheets and word processing
Knowledge of food and beverage preparation techniques and health and liquor laws
Ability to conduct long hours and perform physically demanding work
Willingness to travel occasionally for company business
Valid driver’s license for applicable state
Maintain warm and friendly demeanor at all times
Effective verbal and written communication skills
Ability to listen, understand and resolve employee and guest concerns
Ability to multitask and prioritize departmental functions
Attend all required meetings and trainings
Participate in Manager On Duty coverage and Lobby Ambassador program
Maintain regular attendance as per company standards
Maintain high standards of personal appearance including wearing nametags
Comply with all company standards and regulations for safe operations
Ability to handle and solve problems proactively
Ability to analyze complex information to achieve objectives
Maintain confidentiality of sensitive information
Perform other duties as requested by management

Job Qualifications

At least 6 years of progressive hotel management experience preferably in related positions
Extensive operational experience at Department Head or Director level
Proficient in Windows and company-approved spreadsheets and word processing
Knowledgeable in food and beverage preparation techniques
Understanding of health department rules and local liquor laws
Strong leadership and team development skills
Excellent communication and interpersonal abilities
Ability to manage budgets and analyze financial data
Experience with guest satisfaction and complaint resolution
Familiarity with safety, security, and compliance standards

Job Duties

Conduct daily stand-up meetings with all departments to review daily activities and ensure good communication
Ensure daily stand-ups are held in all departments as appropriate
Tour operating departments daily and adjust operations as needed with department heads
Work closely with Director of Operations to oversee Front Office Operations and Housekeeping, including staffing, cleanliness, and guest requests
Oversee security, building safety, policies and procedures, and safety committee training compliance
Conduct weekly staff meetings and training sessions aligned with Highgate standards
Participate in financial reviews and prepare monthly executive summaries and reports
Hold monthly financial review meetings with department managers
Ensure quarterly Big 4 Inventory completion per SOP
Ensure PCI compliance in all departments
Maintain budgeted productivity levels and accounting procedures
Ensure all departments follow LRA standards continuously
Prepare and execute capital and renovation requests including project management
Develop managers through competency and corporate training programs
Adhere to company policies and train new managers on compliance
Implement new operational SOPs and report progress
Oversee and assist in the hotel budget process
Ensure service standards training is conducted in all departments
Foster a positive, team-oriented environment focused on guest service
Take active role in annual operating statistics planning and action execution
Conduct regular room inspections as part of Room Check Program
Lead GuestVoice efforts and address guest complaints promptly
Ensure daily processing of invoices and adherence to accounting calendar
Ensure compliance with timekeeping procedures
Oversee cleanliness and preventive maintenance of property
Ensure staff exhibit attentive, courteous, and efficient guest service
Conduct management interviews and hiring per SOP standards
Perform performance appraisals and administer coaching and disciplinary actions
Partner with Human Resources on associate issues and investigations
Perform additional duties as assigned by Vice President of Operations and General Manager
Ensure fair and equitable treatment of all employees
Meet with clients on property to assist sales efforts
Engage with guests in public areas during peak times
Conduct weekly credit meetings and participate in hotel credit policies
Participate in weekly revenue management meetings
Ensure all scheduled meetings occur on property
Supervise, train, and develop Food and Beverage personnel
Prepare and monitor Food and Beverage budget and department performance
Monitor industry trends to maintain competitive operations
Communicate F&B issues with Executive Committee
Keep supervisor informed of all significant matters
Coordinate Loss Prevention in F&B department
Submit required reports on time
Organize and conduct regular department meetings
Monitor service and product quality
Cooperate in menu planning and preparation
Ensure timely purchase of F&B items within budget
Oversee employee cafeteria operations
Ensure compliance with liquor, health, and sanitation regulations
Ensure departmental SOP compliance
Train department heads on SOPs and reporting
Conduct and attend hotel and departmental training
Interview candidates and adhere to hiring standards
Attend all required meetings including pre- and post-convention meetings
Ensure overall guest satisfaction