Job Overview
Employment Type
Full-time
Compensation
Salary
Range $115,000.00 - $120,000.00
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k Match
Life insurance
Travel Discounts
Commuter Benefits
Bonuses
Employee assistance program
Educational development
Referral Bonus
Job Description
HHM is a renowned hotel management company known for its dedication to exceptional hospitality and operational excellence. With a strong foothold in the hospitality industry, HHM operates a diverse portfolio of hotels, delivering unparalleled guest experiences and fostering a culture centered around respect, integrity, and excellence. The company prides itself on its commitment to growth and development, both for its guests and employees alike. As a result, HHM believes that its people are its greatest capability and strives to create an environment where hearts serve, only excellence is accepted, agility is valued, and individuals are encouraged to own their responsibilities.
The position being offered is a critical leadership role responsible for supervising and managing various hotel departments as well as overseeing overall hotel operations. This full-time role offers a competitive salary ranging from $115,000 to $120,000 per year and presents an excellent opportunity for professionals seeking to advance their careers within the hotel management sector. The General Manager's role is pivotal in upholding brand and service standards while maximizing hotel revenue and ensuring superior guest satisfaction through targeted operational oversight. The successful candidate will work closely with hotel associates to maintain a supportive and high-performance work environment, ensuring all staff members are trained, scheduled, and coached in alignment with HHM core values.
In addition to direct supervision of hotel departments, the role involves financial oversight, including the preparation of forecasts and reports, budget development and monitoring, managing accounts payable and receivable, payroll coordination, and internal audits. The General Manager will also actively collaborate with sales teams to improve occupancy levels and revenue streams. A key part of the role includes monitoring guest satisfaction scores and implementing action plans to address service deficiencies, thereby elevating the overall guest experience. This position demands multitasking in a dynamic environment, managing operational issues efficiently, resolving guest complaints promptly, and leading safety initiatives by participating on the hotel’s safety committee.
HHM offers a clear career progression path starting from General Manager to Area General Manager and further advancing to Regional Director of Operations. This trajectory allows motivated individuals to grow professionally within the organization by honing their leadership skills and operational expertise. The role requires a hands-on approach to ensure smooth operations, including maintaining front office systems and equipment and adhering to workplace safety standards such as MSDS and OSHA guidelines. Additionally, the successful candidate will be expected to undertake other duties as assigned by management, making flexibility and dedication essential qualities for this leadership role.
The position being offered is a critical leadership role responsible for supervising and managing various hotel departments as well as overseeing overall hotel operations. This full-time role offers a competitive salary ranging from $115,000 to $120,000 per year and presents an excellent opportunity for professionals seeking to advance their careers within the hotel management sector. The General Manager's role is pivotal in upholding brand and service standards while maximizing hotel revenue and ensuring superior guest satisfaction through targeted operational oversight. The successful candidate will work closely with hotel associates to maintain a supportive and high-performance work environment, ensuring all staff members are trained, scheduled, and coached in alignment with HHM core values.
In addition to direct supervision of hotel departments, the role involves financial oversight, including the preparation of forecasts and reports, budget development and monitoring, managing accounts payable and receivable, payroll coordination, and internal audits. The General Manager will also actively collaborate with sales teams to improve occupancy levels and revenue streams. A key part of the role includes monitoring guest satisfaction scores and implementing action plans to address service deficiencies, thereby elevating the overall guest experience. This position demands multitasking in a dynamic environment, managing operational issues efficiently, resolving guest complaints promptly, and leading safety initiatives by participating on the hotel’s safety committee.
HHM offers a clear career progression path starting from General Manager to Area General Manager and further advancing to Regional Director of Operations. This trajectory allows motivated individuals to grow professionally within the organization by honing their leadership skills and operational expertise. The role requires a hands-on approach to ensure smooth operations, including maintaining front office systems and equipment and adhering to workplace safety standards such as MSDS and OSHA guidelines. Additionally, the successful candidate will be expected to undertake other duties as assigned by management, making flexibility and dedication essential qualities for this leadership role.
Job Requirements
- Associate or Bachelor’s degree preferred
- Intermediate knowledge of overall hotel operations
Job Qualifications
- Associate or Bachelor’s degree preferred
- Intermediate knowledge of overall hotel operations
Job Duties
- Interview, select, train, schedule, coach and support associates ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values
- Oversee hotel departments to ensure an optimal level of service and hospitality are provided to hotel guests
- Assist the GM in preparation of forecasts and reports and assist in the development, implementation and monitoring of the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service
- Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction
- Resolve customer complaints and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance
- Oversee the property accounting functions including but not limited to accounts payable and receivable, house bank audits, petty cash, and tax
- Coordinate with the corporate accounting department to oversee payroll functions
- Oversee and ensure internal audit standards are met
- Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues
- Monitor and maintain the front office systems and equipment to ensure optimum performance
- Serve on the hotel’s safety committee
- Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards
- Perform other duties as requested by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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