Assistant General Manager

Highgate Hotels is a leading real estate investment and hospitality management company, renowned as an innovator in the industry. With a strong presence in major U.S. gateway markets such as New York, Boston, Miami, San Francisco, and Honolulu, Highgate is a dominant player in the hospitality sector. The company also boasts a growing footprint in key European cities including London, Paris, Barcelona, Vienna, and Prague. Highgate manages a vast portfolio of global properties with an aggregate asset value exceeding 10 billion dollars, generating over 2 billion dollars in cumulative revenues. Its comprehensive services cover all stages of the hospitality property cycle, from planning and development to recapitalization and disposition. Highgate’s expertise extends to developing bespoke hotel brands and employing proprietary revenue management tools that leverage market dynamics to optimize performance and maximize asset value. The executive team is composed of some of the most seasoned hotel management professionals in the industry, making Highgate a trusted partner for top ownership groups and leading hotel brands. The company maintains corporate offices in London, New York, Dallas, and Seattle.

The Assistant General Manager role at Highgate Hotels, based at AC Honolulu, HI, is a full-time position dedicated to enhancing hotel profitability through strategic revenue generation, meticulous cost control, exceptional guest satisfaction, and comprehensive employee development. This role emphasizes maintaining the integrity and standards of the property while supporting all operational facets. The Assistant General Manager will conduct daily operational meetings across departments to ensure clear communication and smooth daily activities. They will work closely with the Director of Operations to oversee Front Office operations and housekeeping, ensuring efficient leadership, appropriate staffing, cleanliness, and guest service throughout the hotel. Another critical aspect of this role includes oversight of security, safety policies, and training programs, ensuring compliance and safeguarding the property.

The position demands active participation in financial management, including preparing executive summaries, conducting financial reviews, and ensuring adherence to corporate programs and standards. The incumbent must also lead capital and renovation projects from bidding through completion while fostering leadership development among management staff through training and mentorship programs.

Operational excellence is reinforced by the Assistant General Manager’s role in upholding service quality, SOP compliance, and guest satisfaction initiatives, including managing guest feedback and complaint resolution via the GuestVoice program. They will supervise accounts payable processes, ensure timekeeping accuracy, and maintain property upkeep through regular inspections and preventive maintenance with department managers. The role requires conducting performance appraisals, managing disciplinary actions, and collaborating closely with Human Resources on associate programs and investigations, demonstrating a strong commitment to fair and equitable treatment of employees.

Customer engagement is a vital part of the role, requiring the Assistant General Manager to interact with guests during peak hours, support sales efforts, and participate actively in meetings related to revenue management, credit control, and operations. Additionally, the position involves supervising food and beverage operations, including budgeting, forecasting, monitoring quality, compliance with health and liquor regulations, and training F&B personnel to uphold company standards.

Overall, the Assistant General Manager at Highgate AC Honolulu is expected to create a positive, team-oriented work environment that prioritizes guest experience and employee development. This is achieved through continuous training, clear communication, and adherence to Highgate’s rigorous hotel management standards. The role offers an exciting opportunity to contribute to a globally recognized hospitality leader and advance within a dynamic, high-performance culture.