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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $16.00 - $24.75
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
performance bonuses
Job Description
Highgate Hotels is a leading real estate investment and hospitality management company, renowned as an innovator in the industry. With a strong presence in major U.S. gateway markets such as New York, Boston, Miami, San Francisco, and Honolulu, Highgate is a dominant player in the hospitality sector. The company also boasts a growing footprint in key European cities including London, Paris, Barcelona, Vienna, and Prague. Highgate manages a vast portfolio of global properties with an aggregate asset value exceeding 10 billion dollars, generating over 2 billion dollars in cumulative revenues. Its comprehensive services cover all stages of the hospitality property... Show More
Job Requirements
- Maintain a warm and friendly demeanor at all times
- effective verbal and written communication skills with all levels of employees and guests
- ability to listen, understand, and clarify concerns raised by employees and guests
- ability to multitask and prioritize departmental functions to meet deadlines
- approach all encounters in an attentive, friendly, courteous, and service-oriented manner
- attend all hotel required meetings and trainings
- participate in M.O.D. coverage and Lobby Ambassador Program as required
- maintain regular attendance in compliance with Highgate Hotel Standards
- maintain high standards of personal appearance and grooming including wearing nametags
- comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations
- maximize productivity efforts and assist in implementing solutions
- effective problem handling including anticipating, preventing, identifying and solving problems
- ability to understand and evaluate complex information from various sources to meet objectives
- maintain confidentiality of information
- perform other duties as requested by management
- ability to exert up to 100 pounds of force occasionally, 50 pounds frequently, and 20 pounds constantly
- valid driver's license for the applicable state
- willingness to work long hours when required
- travel related to company business as needed
Job Qualifications
- At least six years of progressive hotel management experience preferably in a related position
- extensive operational experience at Department Head or Director level
- proficiency in Windows and company-approved spreadsheets and word processing software
- thorough knowledge of food and beverage preparation techniques, health department rules and regulations, liquor laws and regulations
Job Duties
- Conduct daily stand-up meetings with all departments to review daily activities and ensure communication
- tour operating departments daily and make adjustments with department heads
- oversee Front Office operations and Housekeeping with effective leadership and staffing
- manage Security, building safety, policies, and procedures
- conduct weekly staff meetings and training sessions
- meet financial review dates and corporate program deadlines
- participate in preparing monthly Executive Summary and weekly updates
- hold monthly financial reviews with managers
- ensure Big 4 Inventory is completed quarterly
- enforce PCI compliance in all departments
- maintain budgeted productivity and accounting procedures
- ensure staff training on LRA standards
- prepare and execute capital and renovation requests
- develop managers through training programs
- adhere to Highgate policies and train new managers
- initiate SOP rollouts and report to GM
- assist in budget process
- ensure service standards training
- create a positive guest-focused environment
- plan and execute AOS action plans
- inspect rooms regularly
- lead GuestVoice efforts and complaint resolution
- process invoices daily
- ensure corporate financial document submission
- enforce timekeeping procedures
- maintain property cleanliness and preventive maintenance
- ensure attentive and courteous employee behavior
- conduct management interviews and follow hiring procedures
- perform department manager appraisals
- counsel and discipline management personnel
- collaborate with Human Resources on associate programs and investigations
- fulfill additional duties from VP of Operations and GM
- ensure fair treatment of employees
- assist in sales efforts with client meetings
- be present in public areas during peak times
- conduct weekly credit meetings and participate in credit policies
- participate in REVMAX meetings
- supervise and develop F&B personnel
- prepare and monitor F&B budget
- monitor industry trends and take action
- communicate F&B issues to Executive Committee
- coordinate F&B loss prevention
- submit reports timely
- conduct F&B meetings
- ensure service and product quality
- cooperate in menu planning
- oversee F&B purchasing
- manage employee cafeteria
- ensure compliance with liquor laws and health regulations
- train department heads on SOPs
- attend departmental and hotel trainings
- interview front-of-house F&B candidates
- conduct required meetings
- ensure overall guest satisfaction
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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