Assistant General Manager

Holiday Inn Express & Suites Airport-Belmont located at 250 Beatty Dr, Belmont, NC 28012 is part of the renowned Maya Hotels portfolio, a leader in the hospitality industry that manages multiple distinguished brands such as Holiday Inn Express, Candlewood Suites, Avid Hotel, Tru, Hilton Garden Inn, Hampton Inn, and Aloft. Maya Hotels is dedicated to delivering exceptional guest experiences while fostering a supportive, growth-oriented, and inclusive work environment. They prioritize operational excellence, customer satisfaction, and financial success, creating opportunities for career growth within a company that values team leadership and strategic planning.

The Assistant General Manager role at Holiday Inn Express & Suites Arpt-Belmont is a pivotal leadership position designed to support the General Manager in overseeing a broad range of hotel operations. This position demands a hardworking, customer-focused leader who thrives in a dynamic, fast-paced setting and possesses a passion for hospitality and operational excellence. The Assistant General Manager will play a critical role in maximizing guest satisfaction, managing financial performance, guiding team development, and ensuring compliance with company policies and regulatory standards.

This role offers a competitive salary with performance-based bonuses and includes comprehensive benefits such as medical, dental, vision insurance, and a 401K retirement plan with employer contributions. It also reflects the company’s commitment to work-life balance by offering paid time off and promoting a friendly and supportive workplace culture. Candidates with a bachelor’s degree in hospitality management or a related field and a minimum of two years’ management experience in the hotel industry, preferably with brands like Hilton, IHG, or Marriott, will find this position highly rewarding.

The Assistant General Manager is responsible for financial leadership, including developing and monitoring operational plans for profitability and recommending capital improvements to sustain and enhance hotel assets and brand loyalty. They will lead team development efforts through mentoring, coaching, and establishing performance goals, while fostering collaboration and quality service by working closely with department heads.

Guest experience is paramount, and the role requires direct interaction with guests, clients, and stakeholders, guaranteeing that service standards and amenities meet or exceed expectations. Operational responsibilities include ensuring a safe environment for guests and staff, promoting the hotel through public relations efforts, engaging with community activities, and driving sustainability initiatives to reduce the hotel’s environmental footprint.

This role also demands strong problem-solving skills, the ability to work under pressure, and flexibility to accommodate varied work schedules including evenings, weekends, and holidays. Physical requirements include the ability to stand and walk for extended periods and periodically lift up to 25 pounds. Overall, this position offers an exciting opportunity to contribute meaningfully to a respected hotel brand while advancing one’s career within the vibrant Maya Hotels family.