Assistant General Manager

Scottsdale, AZ, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $16.25 - $25.25

Work Schedule

Standard Hours

Benefits

Excellent compensation package

operational incentive plan eligibility

Exceptional benefit plan for eligible associates and family members

401K matching program for eligible associates

Discounts at Crescent managed properties in North America

Discounts at Marriott properties worldwide

Job Description

Crescent Hotels & Resorts is a distinguished hospitality company known for managing and operating a collection of upscale hotels and resorts across North America. Renowned for its commitment to exceptional guest experiences and a culture that values its Associates, Crescent Hotels & Resorts fosters an environment where employees are encouraged to thrive and grow professionally. The company prides itself on creating workplaces where individuals can bring their authentic selves to work, supported by comprehensive health and wellness programs, outstanding learning and development opportunities, and exclusive travel discounts. Crescent Hotels & Resorts emphasizes a strong sense of community and career progression within its dynamic team, offering competitive compensation packages and robust benefits for its employees and their families.

The Assistant General Manager role at the REMI, Autograph Collection Hotel, offers an exciting opportunity to join one of Crescent's premier properties located in the vibrant Entertainment District of downtown Scottsdale. This 161-room boutique hotel perfectly blends classic western elements with a bold modern aesthetic to redefine the desert experience. The property boasts five diverse food and beverage venues, from a nostalgic 1940's inspired café to a captivating Miami-style rooftop pool deck and bar influenced by Moroccan orange groves. As Assistant General Manager, you will play a pivotal leadership role overseeing the hotel’s daily operations with a strong focus on maintaining quality standards, exceptional guest service, and operational profitability. You will have direct responsibility for the Rooms Division, including oversight of housekeeping, front office, concierge, and guest services, managing budgets, forecasting, training, and motivating staff to ensure compliance with Crescent standards and policies.

This full-time position invites an experienced hospitality professional to administer and elevate the guest experience by implementing effective problem resolution and service recovery strategies. It involves leading department managers, facilitating communication across teams, recruiting and developing talent, and stepping in as acting General Manager when necessary. You will be expected to manage daily quality processes, monitor guest satisfaction metrics, and orchestrate staff scheduling to accommodate hotel occupancy fluctuations. This role requires a keen ability to handle guest complaints tactfully while promoting a positive and productive work environment. Additionally, you will work closely with the General Manager to formulate and supervise hotel policies, ensuring consistency and profitability. The hotel values individuals with Marriott brand experience and a deep knowledge of upscale full-service hotel operations.

Joining Crescent Hotels & Resorts means joining a company that genuinely cares about its people and their career journeys. The company offers excellent compensation, eligibility for an operational incentive plan, comprehensive benefits, a 401K matching program, and exclusive discounts both at Crescent managed properties in North America and Marriott properties worldwide. If you are ready to advance your hospitality career with a reputable company and a prestigious hotel brand, the Assistant General Manager position at REMI, Autograph Collection Hotel is a fantastic opportunity to shine bright where you truly belong.

Job Requirements

Minimum of 3 years experience in a similar role in full service upscale hotels
Knowledge of all hotel operations including Housekeeping, Front Office, and Food and Beverage
Ability to communicate effectively both verbally and in writing
Capable of managing staffing and departmental budgets
Skilled in conflict resolution and service recovery
Availability to work full-time
Ability to work under pressure and handle emergency situations
Willingness to travel as required

Job Qualifications

Minimum of 3 years of experience in a similar role in full service upscale hotels
Knowledge of all operations of the hotel including Housekeeping, Front Office, and Food and Beverage
Marriott brand experience highly desired
Strong leadership and communication skills
Ability to manage multiple departments and staff
Experience with budgeting and forecasting
Problem-solving and conflict resolution skills
Ability to work under pressure and maintain composure during emergencies
Excellent guest service orientation

Job Duties

Implement and manage hotel’s daily quality process including goal communication, associate improvement, compliance with Crescent standards of product and performance, service recovery and problem resolution
Disseminate feedback from comment cards, guest satisfaction and service failure measurements and coach accordingly
Provide guidance and leadership to the Rooms Division, ensuring consistent compliance with hotel policies and quality guest service while maximizing departmental profits
Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate
Communicate both verbally and in writing to provide clear direction to staff
Assign and instruct Department Managers in details of work, observe performance and encourage improvement, monitor hotel occupancy and make staffing adjustments accordingly
Field guest complaints, conduct thorough research to develop effective solutions, negotiate results, prepare written correspondence to guests, and remain calm in emergency situations
Supervise budgeting, forecasting, training, motivating and staffing of the Rooms Department including Telephone, Housekeeping Services, Front Office, Concierge and Guest Services
Prepare forecast expenses and actual results for Rooms Division revenue and expenses
Review Security logs daily for significant incidents and coordinate policy enforcement and service improvements
Work closely with General Manager in establishing and monitoring hotel policies and guidelines for profitability and consistency
Plan, organize, chair, attend and/or participate in various hotel meetings such as Staff Meetings, Rooms Division Meetings, Executive Committee Meetings, and Quality Teams Meetings