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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $16.25 - $25.25
Work Schedule
Standard Hours
Benefits
Excellent compensation package
operational incentive plan eligibility
Exceptional benefit plan for eligible associates and family members
401K matching program for eligible associates
Discounts at Crescent managed properties in North America
Discounts at Marriott properties worldwide
Job Description
Crescent Hotels & Resorts is a distinguished hospitality company known for managing and operating a collection of upscale hotels and resorts across North America. Renowned for its commitment to exceptional guest experiences and a culture that values its Associates, Crescent Hotels & Resorts fosters an environment where employees are encouraged to thrive and grow professionally. The company prides itself on creating workplaces where individuals can bring their authentic selves to work, supported by comprehensive health and wellness programs, outstanding learning and development opportunities, and exclusive travel discounts. Crescent Hotels & Resorts emphasizes a strong sense of community and career progression... Show More
Job Requirements
- Minimum of 3 years experience in a similar role in full service upscale hotels
- Knowledge of all hotel operations including Housekeeping, Front Office, and Food and Beverage
- Ability to communicate effectively both verbally and in writing
- Capable of managing staffing and departmental budgets
- Skilled in conflict resolution and service recovery
- Availability to work full-time
- Ability to work under pressure and handle emergency situations
- Willingness to travel as required
Job Qualifications
- Minimum of 3 years of experience in a similar role in full service upscale hotels
- Knowledge of all operations of the hotel including Housekeeping, Front Office, and Food and Beverage
- Marriott brand experience highly desired
- Strong leadership and communication skills
- Ability to manage multiple departments and staff
- Experience with budgeting and forecasting
- Problem-solving and conflict resolution skills
- Ability to work under pressure and maintain composure during emergencies
- Excellent guest service orientation
Job Duties
- Implement and manage hotel’s daily quality process including goal communication, associate improvement, compliance with Crescent standards of product and performance, service recovery and problem resolution
- Disseminate feedback from comment cards, guest satisfaction and service failure measurements and coach accordingly
- Provide guidance and leadership to the Rooms Division, ensuring consistent compliance with hotel policies and quality guest service while maximizing departmental profits
- Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate
- Communicate both verbally and in writing to provide clear direction to staff
- Assign and instruct Department Managers in details of work, observe performance and encourage improvement, monitor hotel occupancy and make staffing adjustments accordingly
- Field guest complaints, conduct thorough research to develop effective solutions, negotiate results, prepare written correspondence to guests, and remain calm in emergency situations
- Supervise budgeting, forecasting, training, motivating and staffing of the Rooms Department including Telephone, Housekeeping Services, Front Office, Concierge and Guest Services
- Prepare forecast expenses and actual results for Rooms Division revenue and expenses
- Review Security logs daily for significant incidents and coordinate policy enforcement and service improvements
- Work closely with General Manager in establishing and monitoring hotel policies and guidelines for profitability and consistency
- Plan, organize, chair, attend and/or participate in various hotel meetings such as Staff Meetings, Rooms Division Meetings, Executive Committee Meetings, and Quality Teams Meetings
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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