Assistant General Manager

Lafayette, LA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $60,000.00 - $65,000.00

Work Schedule

On-call

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Career development opportunities

Paid holidays

Job Description

Northgate Resorts is a leader in the family camping resort industry, owning and managing the most awarded Camp-Resort portfolio in the United States. Known for its commitment to creating memorable family camping experiences, Northgate Resorts operates with a passion for outdoor hospitality that leaves lasting impressions on guests of all ages. The company embraces a team-centric approach, emphasizing collaboration, dedication, and a shared mission to deliver exceptional service in a safe, welcoming environment. With a reputation for being a highly effective, lean, and fast-moving organization, Northgate Resorts exemplifies operational excellence and innovation within the resort and hospitality sector. The company's portfolio features diverse camping locations that appeal to various outdoor enthusiasts, providing a range of recreational activities and amenities that foster family bonding and make every visit unique and enjoyable.

The role of Assistant General Manager at Northgate Resorts is tailored for an individual who thrives in a dynamic, guest-focused environment and brings strong leadership skills to support the overall operations of the campground. Serving as the second-in-command to the General Manager, the Assistant General Manager plays a critical role in maintaining smooth, efficient operations aligned with the company’s values and objectives. This full-time position requires a seasoned professional with experience in management, ideally within hospitality, hotel, or RV resort settings, though relevant project or construction management experience is also valued. The Assistant General Manager acts as a hands-on leader who not only supervises and directs staff but also participates in daily activities to ensure service standards are met. Moreover, this position involves maintaining compliance with safety and wellness protocols and facilitating effective communication between the park, home office, and various stakeholders.

Beyond daily operations, the Assistant General Manager is integral in shaping the guest experience by coordinating activity programs and addressing guest requests promptly. Leadership extends to people management responsibilities such as training, motivating, and evaluating staff to enhance productivity and foster a positive work culture. The role requires managing multiple projects concurrently, overseeing departmental budgets, and driving initiatives that support profitability and operational efficiency. This position offers excellent opportunities for career advancement within the company’s expanding resort network. The candidate should be prepared to work flexible hours, including weekends and holidays, and be ready to act as Manager on Duty when called upon. Northgate Resorts values a service-minded leader who is organized, communicative, personable, and capable of handling the physical demands typical of a fast-paced resort environment. This role represents a unique chance to join a passionate team dedicated to making a meaningful difference in the lives of guests and building a rewarding career in hospitality management.

Job Requirements

Ability to work weekends and holiday
ability to work long hours during peak periods
ability to be on call 24 hours a day during occasional periods
excellent customer service, communication and problem-solving skills
excellent interpersonal, motivational, and writing skills
must be able to work in a fast paced resort environment and perform physical duties of those they supervise
must have valid driver’s license
personable, enjoy working with children/people
possess excellent organization and project management skills, leadership skills as well as the ability to manage and complete multiple tasks simultaneously
maintain a positive work environment by acting and communicating in a manner so that you get along with customers, clients, vendors, coworkers, and management

Job Qualifications

Minimum of 2-5 years in a management position
hospitality, hotel, and RV resort management experience is helpful but not required
project/construction management experience preferred
excellent customer service, communication and problem-solving skills
excellent interpersonal, motivational, and writing skills
must be able to work in a fast paced resort environment and perform physical duties of those they supervise
must have valid driver’s license
personable, enjoy working with children/people
possess excellent organization and project management skills, leadership skills as well as the ability to manage and complete multiple tasks simultaneously
maintain a positive work environment by acting and communicating in a manner so that you get along with customers, clients, vendors, coworkers, and management

Job Duties

Establish and exemplify expectations for effective presence, supporting and observing daily operations
maintain the safety and wellness of the facility, handling follow-ups appropriately
ensure compliance with state and local regulations for staff certifications
manage daily aspects of park operations and staff to ensure projects are completed and guest needs are met
make daily decisions that align with the operations of the campground, demonstrating a business-minded and guest-centric approach
facilitate effective communication and collaboration between the park and the home office as a liaison to the marketing team
serve as Manager on Duty on a rotational basis
perform the same tasks as the individuals they supervise
develop all managers through consistent feedback and goal-setting practices, utilizing internal company processes/systems
implement and enforce new or changed systems and policies, communicating effectively to team members
monitor and motivate staff to maintain a positive work environment
develop and execute a workforce strategy, including attracting, interviewing, hiring, and training employees
evaluate performance and productivity to drive continuous improvement
ensure the recruitment and retention of well-motivated, trained, and developed key personnel
manage conflicts and resolve complaints about or within the assigned departments
organize and provide timely follow-up on all requests from guests and the home office
collaborate with other managers to plan and coordinate activity programs that create unforgettable guest experiences
coordinate and oversee various projects from start to finish
participate in other projects and activities as assigned
manage inventory and supplies for assigned departments
collaborate with the General Manager to analyze costs, benefits, and losses of company profit
monitor department performance, identifying and facilitating opportunities to increase productivity and efficiency
operate within prescribed budgets for labor and expenses