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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $60,000.00 - $65,000.00
Work Schedule
On-call
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Paid holidays
Job Description
Northgate Resorts is a leader in the family camping resort industry, owning and managing the most awarded Camp-Resort portfolio in the United States. Known for its commitment to creating memorable family camping experiences, Northgate Resorts operates with a passion for outdoor hospitality that leaves lasting impressions on guests of all ages. The company embraces a team-centric approach, emphasizing collaboration, dedication, and a shared mission to deliver exceptional service in a safe, welcoming environment. With a reputation for being a highly effective, lean, and fast-moving organization, Northgate Resorts exemplifies operational excellence and innovation within the resort and hospitality sector. The company's... Show More
Job Requirements
- Ability to work weekends and holiday
- ability to work long hours during peak periods
- ability to be on call 24 hours a day during occasional periods
- excellent customer service, communication and problem-solving skills
- excellent interpersonal, motivational, and writing skills
- must be able to work in a fast paced resort environment and perform physical duties of those they supervise
- must have valid driver’s license
- personable, enjoy working with children/people
- possess excellent organization and project management skills, leadership skills as well as the ability to manage and complete multiple tasks simultaneously
- maintain a positive work environment by acting and communicating in a manner so that you get along with customers, clients, vendors, coworkers, and management
Job Qualifications
- Minimum of 2-5 years in a management position
- hospitality, hotel, and RV resort management experience is helpful but not required
- project/construction management experience preferred
- excellent customer service, communication and problem-solving skills
- excellent interpersonal, motivational, and writing skills
- must be able to work in a fast paced resort environment and perform physical duties of those they supervise
- must have valid driver’s license
- personable, enjoy working with children/people
- possess excellent organization and project management skills, leadership skills as well as the ability to manage and complete multiple tasks simultaneously
- maintain a positive work environment by acting and communicating in a manner so that you get along with customers, clients, vendors, coworkers, and management
Job Duties
- Establish and exemplify expectations for effective presence, supporting and observing daily operations
- maintain the safety and wellness of the facility, handling follow-ups appropriately
- ensure compliance with state and local regulations for staff certifications
- manage daily aspects of park operations and staff to ensure projects are completed and guest needs are met
- make daily decisions that align with the operations of the campground, demonstrating a business-minded and guest-centric approach
- facilitate effective communication and collaboration between the park and the home office as a liaison to the marketing team
- serve as Manager on Duty on a rotational basis
- perform the same tasks as the individuals they supervise
- develop all managers through consistent feedback and goal-setting practices, utilizing internal company processes/systems
- implement and enforce new or changed systems and policies, communicating effectively to team members
- monitor and motivate staff to maintain a positive work environment
- develop and execute a workforce strategy, including attracting, interviewing, hiring, and training employees
- evaluate performance and productivity to drive continuous improvement
- ensure the recruitment and retention of well-motivated, trained, and developed key personnel
- manage conflicts and resolve complaints about or within the assigned departments
- organize and provide timely follow-up on all requests from guests and the home office
- collaborate with other managers to plan and coordinate activity programs that create unforgettable guest experiences
- coordinate and oversee various projects from start to finish
- participate in other projects and activities as assigned
- manage inventory and supplies for assigned departments
- collaborate with the General Manager to analyze costs, benefits, and losses of company profit
- monitor department performance, identifying and facilitating opportunities to increase productivity and efficiency
- operate within prescribed budgets for labor and expenses
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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