Assistant General Manager

Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
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Benefits

Great pay
flexible schedules
Exciting work environment
Career growth opportunities
Health Insurance
Paid Time Off
Employee Discounts

Job Description

Buffalo Wild Wings is a leading casual dining restaurant renowned for its vibrant atmosphere, exceptional wings, ice-cold beer selection, and an unwavering commitment to sports entertainment. Established as a favorite spot for friends and families to enjoy great food while watching their favorite games, Buffalo Wild Wings has built a strong reputation for customer satisfaction and community engagement. The brand prides itself on its dynamic team culture, where every employee is valued and motivated to contribute to an extraordinary guest experience. Known for its fun, fast-paced environment, Buffalo Wild Wings is dedicated to maintaining its position at the top of the industry by fostering innovation, leadership, and dedication among its staff.

The role of Assistant General Manager at Buffalo Wild Wings represents an exciting opportunity for an ambitious and driven individual who is passionate about hospitality and team leadership. As an integral part of the restaurant management team, the Assistant General Manager supports the General Manager by overseeing both front-of-house (FOH) and back-of-house (BOH) operations. This position demands a blend of strong leadership skills, operational knowledge, and a genuine commitment to delivering exceptional customer service.

In this capacity, the Assistant General Manager leads by example, coaching, training, and developing restaurant staff to create an enthusiastic and productive work environment. The person in this role ensures the team is properly staffed to maximize guest satisfaction and sales efforts, while also maintaining strict adherence to company policies, cash controls, and safety standards. The role is highly interactive and fast-paced, requiring the ability to multitask and respond quickly to any issues, including customer complaints and team challenges.

Furthermore, the Assistant General Manager plays a critical role in executing local marketing strategies, merchandising, sales promotions, and community engagement initiatives aimed at driving traffic and increasing revenue. This role is not just about managing day-to-day operations but also about strategically contributing to the restaurant’s growth and success.

Buffalo Wild Wings offers a work environment rich with opportunities for career growth, attractive compensation, and flexible scheduling to accommodate personal life balance. If you are a natural leader with a passion for hospitality, sales excellence, and team development, this role invites you to bring your skills and enthusiasm to a company dedicated to fun, sports, and outstanding guest experiences. Join Buffalo Wild Wings as an Assistant General Manager and play a pivotal role in delivering the ultimate guest experience while advancing your career in an energetic and supportive setting.

Job Requirements

  • High school diploma or equivalent
  • 2-3 years supervisory or management experience in a restaurant
  • Valid drivers license with reliable transportation
  • Ability to work flexible hours
  • Ability to work in a fast-paced environment
  • Reliable transportation
  • Good written, verbal, math and interpersonal skills

Job Qualifications

  • General knowledge of labor laws, health codes, safe food handling and sanitation
  • High school diploma or equivalent, bachelor’s degree a plus
  • Leadership skills with the ability to supervise, train and motivate restaurant personnel
  • 2-3 years supervisory or management experience in a restaurant, familiar with FOH and BOH/kitchen management
  • Ability to work with a high degree of independence and discretion
  • Ability to work flexible hours
  • Good written, verbal, math and interpersonal skills
  • Valid drivers license with reliable transportation
  • Ability to work in a fast-paced environment

Job Duties

  • Manage restaurant FOH and BOH
  • Assist the General Manager in leading the restaurant management team
  • Instruct, train, coach and develop the restaurant team to create an environment where enthusiastic people are recognized and rewarded for achieving organizational and personal goals
  • Assist the General Manager with the overall recruiting and hiring of hourly employees
  • Ensure appropriate staffing of restaurant team to maximize customer service and sales efforts
  • Work to maximize sales and profits within the restaurant
  • Responsible for all cash controls and enforcement of company policies
  • Prepare and execute local store marketing, merchandising, sales and promotional efforts to increase sales volume and guest traffic
  • Assure that all safety and security procedures are followed within the restaurant
  • Resolve customer complaints
  • train team in resolving restaurant issues

Job Criteria

Experience

Mid Level (3-7 years)


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