Job Overview
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Employee Discounts
Paid holidays
Job Description
The hiring establishment is a reputable hotel committed to delivering exceptional guest experiences through meticulous management of property activities. This hotel prides itself on maintaining high standards of service, operational efficiency, and adherence to company policies. With a dedicated team and a commitment to excellence, the hotel offers a professional and dynamic work environment where innovation and hospitality thrive. The property is known for its focus on quality service, ensuring guests receive a memorable stay in a comfortable and welcoming atmosphere. As a part of the hospitality industry, the hotel continuously strives to enhance its reputation by investing in its staff and operational procedures to meet and exceed guest expectations.
This role is a key leadership position responsible for coordinating, administering, directing, and managing all property activities with a specific focus on Accounting and Front Office Management. The individual in this position will serve as a vital link between the General Manager and various departments to guarantee seamless operations within the property. A major responsibility is to oversee the Front Office Manager and ensure that guest services meet the highest standards while maintaining accuracy in all front office operations. Additionally, this position involves close collaboration with Corporate Accounting to complete all accounting functions and ensure full compliance with management company policies and procedures. This role demands excellent communication skills, strong organizational abilities, effective leadership, and the capability to handle multiple responsibilities efficiently. It is an in-office role requiring prolonged periods of sitting, computer work, and occasional physical activity such as standing, walking, and handling office equipment. The successful candidate will demonstrate a thorough understanding of Property Management Systems (PMS) and manual front desk procedures, providing the strategic and operational guidance necessary to support smooth hotel operations. Working in this role, you will play a crucial part in delivering quality guest service and maintaining financial accuracy, which are essential to the hotel's ongoing success and reputation in the hospitality industry.
This role is a key leadership position responsible for coordinating, administering, directing, and managing all property activities with a specific focus on Accounting and Front Office Management. The individual in this position will serve as a vital link between the General Manager and various departments to guarantee seamless operations within the property. A major responsibility is to oversee the Front Office Manager and ensure that guest services meet the highest standards while maintaining accuracy in all front office operations. Additionally, this position involves close collaboration with Corporate Accounting to complete all accounting functions and ensure full compliance with management company policies and procedures. This role demands excellent communication skills, strong organizational abilities, effective leadership, and the capability to handle multiple responsibilities efficiently. It is an in-office role requiring prolonged periods of sitting, computer work, and occasional physical activity such as standing, walking, and handling office equipment. The successful candidate will demonstrate a thorough understanding of Property Management Systems (PMS) and manual front desk procedures, providing the strategic and operational guidance necessary to support smooth hotel operations. Working in this role, you will play a crucial part in delivering quality guest service and maintaining financial accuracy, which are essential to the hotel's ongoing success and reputation in the hospitality industry.
Job Requirements
- Ability to communicate accurately and effectively in verbal and written forms
- Experience in front office and accounting management
- Computer experience on PMS systems and knowledge of manual front desk procedures
- Possess good communication and organizational skills
- Portray effective leadership and provide guidance to front office staff
- Ability to work in a standard office environment
- Ability to sit for prolonged periods and work on a computer for 6-8 hours a day
- Occasional standing and walking throughout the workday
- Frequent use of hands and fingers for keyboarding and office equipment operation
- Ability to communicate effectively verbally and in writing
- Occasionally stand, walk, bend, reach, or carry items
- Ability to lift and/or move 10-25 pounds as needed
- Visual ability to read from computer screen and printed materials
- Ability to participate in conversations and meetings
- Reasonable accommodations for disabilities if needed
Job Qualifications
- Experience in front office and accounting management
- Good communication and organizational skills
- Proficiency with PMS systems and manual front desk procedures
- Ability to communicate accurately and effectively both verbally and in writing
- Proven leadership skills
- Ability to work efficiently in a hotel property environment
- Knowledge of hospitality industry standards
Job Duties
- Coordinate and manage all property activities related to front office and accounting
- Interface with General Manager to ensure compliance with hotel and company policies
- Direct and supervise Front Office Manager to maintain high guest service standards
- Oversee accuracy in front office operations
- Coordinate with Corporate Accounting for completion of accounting functions
- Ensure adherence to all management company policies and procedures
- Provide effective leadership and guidance to Front Office staff
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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