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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Vision Insurance
Dental Insurance
short-term disability
long-term disability
Group Life Insurance
Job Description
TownePlace Suites by Marriott Birmingham South is a well-established hotel located in Birmingham, Alabama, operating under an independent franchisee, Mansa Hospitality. Mansa Hospitality manages all aspects of the hotel's employment policies and practices, including hiring, compensation, and benefits. This position is part of a dynamic and reputable hotel group committed to delivering exceptional guest experiences and maintaining excellent operational standards. The property leadership team plays a crucial role in sustaining the hotel's profitability, operational efficiency, and guest satisfaction. As part of this team, you will contribute significantly to the hotel's continued success and growth in the competitive hospitality industry.
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Job Requirements
- Minimum three years of experience as AGM or FOM
- Ability to develop, administer, and control budgets
- Capability to review and approve payroll and financial documents
- Experience authorizing direct bill accounts
- Strong sales support and lead management skills
- Ability to coach and train hotel team members
- Strong performance management skills including conducting appraisals and disciplinary actions
- Excellent guest service orientation and problem-solving skills
- Ability to inspect rooms and maintain quality standards
- Knowledge of emergency procedures and security measures
- Strong community engagement and networking skills
Job Qualifications
- Minimum three years of experience as AGM or FOM
- Proven leadership and management skills
- Strong financial acumen in budget management and payroll approval
- Experience in hotel operations and guest service management
- Ability to train, counsel, and motivate team members
- Strong interpersonal and communication skills
- Ability to handle guest complaints and ensure satisfaction
- Experience in inventory and revenue management
- Knowledge of safety, security, and emergency procedures
- Ability to maintain relationships with local community and industry partners
Job Duties
- Develop, administer, and control the hotel revenue and expense budgets
- Review and approve the hotel payroll
- Review and approve transmittals and other front office paperwork and reports
- Authorize direct bill accounts and monitor the administration of Accounts Receivable
- Facilitate lead management processes within the hotel and provide sales support to team
- Oversee tracking of leads and results, follow up with DOS to ensure leads are actively managed and followed up on
- Maintain relationships with target accounts
- Sustain pieces of business that are core business
- Retain and service that business
- Complete monthly, weekly, daily checklists
- Ensure reports submitted daily as required by company
- Coach and train all members of the hotel team on their role
- Review room inventory management to ensure maximization of room revenue
- Ensure proper selection, training, counseling, and motivation of all team members
- Hire, train, counsel and motivate management team members
- Review all hourly personnel performance appraisals
- Conduct all management performance appraisals
- Review all hourly team member disciplinary procedures and documentation
- Follow progressive discipline steps, up to and including termination, to correct team member performance deficiencies
- Ensure team member attitude of attentiveness and anticipation of guest needs
- Ensure proper delivery of guest special requests
- Meet with and solicit comments from guests on a regular basis to determine their level of satisfaction with guest services and facilities
- Monitor results of guest surveys
- Take appropriate corrective actions on a timely basis
- Respond and follow up on all written guest complaints
- Ensure guest satisfaction with resolution of the complaint or problem
- Inspect rooms daily according to quality standards for cleanliness and proper preventative maintenance
- Develop and maintain hotel programs to assure that the quality program criteria are met
- Complete and submit all forms for capital improvement for the hotel
- Ensure all team members are trained to act according to procedure, in the event of an emergency or accident at the hotel
- Ensure a viable key control program is in place in all hotel departments, with documentation
- Ensure team members follow appropriate cash control procedures
- Ensure the security needs of the property and guests are met
- Maintain an active and visible position in the local community and industry
- Develop and maintain rapport with competitive hotels: City Convention and Visitors Bureau, Chamber of Commerce, lead sources, clients
- Participate in community activities, team member functions and guest events
- Conduct regular team and sales meetings
- Respond to requests from immediate supervisor
- Follow-up with immediate supervisor on a regular basis
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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