Assistant General Manager

TownePlace Suites by Marriott Birmingham South is a well-established hotel located in Birmingham, Alabama, operating under an independent franchisee, Mansa Hospitality. Mansa Hospitality manages all aspects of the hotel's employment policies and practices, including hiring, compensation, and benefits. This position is part of a dynamic and reputable hotel group committed to delivering exceptional guest experiences and maintaining excellent operational standards. The property leadership team plays a crucial role in sustaining the hotel's profitability, operational efficiency, and guest satisfaction. As part of this team, you will contribute significantly to the hotel's continued success and growth in the competitive hospitality industry.

The available role is a full-time management position focused on property leadership. The primary responsibility of this management role is to generate profit by meeting or exceeding budget expectations while upholding the operational and guest service standards established by Mansa Hospitality. The role involves overseeing a wide range of hotel functions, from financial management to staff training and guest relations, to ensure a high level of service and operational efficiency. This position demands a proactive and strategic leader with strong experience in hotel operations and financial control.

In this management capacity, the individual will be responsible for developing, administering, and controlling the hotel's revenue and expense budgets, ensuring financial goals are achieved. The role includes the critical task of reviewing and approving payroll, front office paperwork, and reports, and authorizing direct bill accounts. Additionally, the manager will be tasked with overseeing accounts receivable administration to maintain financial accuracy and accountability.

A significant aspect of this role is the facilitation and management of the hotel’s lead management processes and providing robust sales support to the team. This includes tracking leads, ensuring active follow-up by the Director of Sales, and maintaining strong relationships with target accounts to retain core business. The manager will also complete regular checklists, ensure timely submission of company-required reports, and train hotel team members on their roles to foster a cohesive and skilled workforce.

The management duties extend to managing room inventory for optimal revenue, overseeing hiring, training, counseling, and motivating all team members, and conducting performance appraisals for all staff. This role requires hands-on leadership in enforcing disciplinary procedures to address team performance deficiencies adequately.

Guest service and satisfaction are paramount in this role. The manager will be responsible for ensuring team members are attentive and proactive in meeting guest needs, handling guest special requests, soliciting guest feedback, monitoring guest survey results, and addressing any complaints promptly to maintain high satisfaction levels. Furthermore, the role involves daily inspection of rooms for cleanliness and maintenance, implementation of quality assurance programs, and management of capital improvement processes.

Safety and security are also critical components of the role. The manager will ensure all staff are trained to handle emergencies, maintain a key control program, follow cash control procedures, and meet the property’s security requirements. The role encourages active participation in the local community and industry, maintaining relationships with competitive hotels, visitor bureaus, and chambers of commerce. Involvement in community activities, team member functions, guest events, and regular team meetings is expected to enhance community engagement and team cohesion.

Candidates for this position should have at least three years of experience as an Assistant General Manager (AGM) or Front Office Manager (FOM) within the hotel industry. Compensation is competitive and based on experience, with eligibility for vision, dental, short-term and long-term disability insurance, and group life insurance after 120 days of employment. Mansa Hospitality is an equal opportunity employer dedicated to fostering an inclusive and supportive work environment.