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Assistant General Manager
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $16.00 - $24.75
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability insurance
accident insurance
critical illness insurance
401k Retirement Plan
Paid Time Off
Employee Referral Program
hotel discounts
Job Description
Holiday Inn Express Charlotte Airport, located at 108 Airport Commons Dr, Charlotte, NC, is part of Maya Hotels, a respected hospitality management company known for its dedication to exceptional guest experience and operational excellence. Maya Hotels represents multiple well-established brands including Holiday Inn Express, Candlewood Suites, Avid Hotel, Tru, Hilton Garden Inn, Hampton Inn, and Aloft. The company emphasizes a supportive work environment, career growth opportunities, and a strong commitment to providing guests with high-quality services and amenities. Maya Hotels prides itself on cultivating a friendly and productive atmosphere where employees can thrive professionally while contributing to the brand's success... Show More
Job Requirements
- Bachelor’s degree in hospitality management, business, or a related field preferred
- Minimum 2 years of hotel management or supervisory experience
- Proven ability to motivate, train, and lead a successful hospitality team
- Strong budgeting, forecasting, and revenue management skills
- Passion for enhancing guest experiences and maintaining high service standards
- Ability to remain calm under pressure and resolve challenges efficiently
- Strong ability to represent the hotel in the local market and foster partnerships
- Willingness to work varied schedules including evenings, weekends, and holidays
- Ability to stand and walk for extended periods during hotel inspections and guest interactions
- Ability to lift and carry up to 25 lbs occasionally
- Frequent bending, reaching, and handling office equipment
- Comfortable working in a fast-paced hospitality environment with changing demands
Job Qualifications
- Bachelor’s degree in hospitality management, business, or a related field preferred
- Minimum 2 years of hotel management or supervisory experience
- Experience with Hilton, IHG, or Marriott brands is a plus
- Proven ability to motivate, train, and lead a successful hospitality team
- Strong budgeting, forecasting, and revenue management skills
- Passion for enhancing guest experiences and maintaining high service standards
- Ability to remain calm under pressure and resolve challenges efficiently
- Strong ability to represent the hotel in the local market and foster partnerships
- Willingness to work varied schedules including evenings, weekends, and holidays
Job Duties
- Assist the general manager in developing, implementing, and monitoring financial and operational plans to maximize profitability
- Make recommendations for capital improvements to enhance the hotel’s assets and brand loyalty
- Plan, assign work, and establish performance and development goals for team members
- Provide mentoring, coaching, and regular feedback to improve performance and recognize achievements
- Educate, train, and motivate staff, ensuring they have the market knowledge, tools, and resources to succeed
- Oversee salary recommendations, disciplinary actions, and staffing decisions in compliance with company policies
- Interact with guests, clients, and key stakeholders including travel industry representatives and local community leaders
- Ensure the highest level of guest satisfaction by maintaining quality service standards and amenities
- Ensure a safe and secure environment for guests, team members, and hotel assets in compliance with company and regulatory policies
- Serve as a public relations representative promoting the hotel and brand within the local community
- Drive team engagement in community activities, business partnerships, and sustainability initiatives
- Develop and implement environmentally conscious action plans to reduce the hotel’s carbon footprint
- Maintain a safe working environment including hazard prevention, proper chemical use, and injury prevention
- Support and promote hotel recycling and sustainability programs
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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