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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $55,000.00 - $60,000.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
MCR is recognized as the 3rd-largest hotel owner-operator in the United States, with a vast and impressive portfolio that includes 148 premium-branded hotels containing more than 22,000 guestrooms spread across 37 states and 106 cities. Founded in 2006, MCR has established offices in key cities such as New York City, Dallas, Chicago, and Richmond, Virginia, and employs over 7,000 team members nationwide. Operating under esteemed hotel brands including nine Marriott brands, eight Hilton brands, and various independent properties, MCR has earned notable industry accolades, such as Fast Company's 10 Most Innovative Travel Companies of 2020. It is also a recipient... Show More
Job Requirements
- Bachelor's or associate's degree preferred
- Previous supervisory experience preferred
- Progressive experience in hospitality, hotel, restaurant, or service industry preferred
- Must have a positive can-do attitude
- Ability to understand and follow guidelines and procedures
- Must work well under pressure and maintain composure
- Effective listening and conflict resolution skills
- Proficient in Windows OS and office software
- Valid driver's license required
- Must be 18 years or older
- Willingness to work evenings, nights, weekends, and holidays
- Ability to handle financial information and basic arithmetic
- Attention to detail and ability to meet deadlines
- Strong communication skills
- Must be able to lead and inspire team members in guest service
- Must meet legal age requirements for serving alcohol at applicable properties
Job Qualifications
- Must have a positive can-do attitude
- Ability to understand and follow guidelines and procedures
- Strong evaluation and decision-making skills
- Ability to handle high-pressure situations and maintain composure
- Effective listening and conflict resolution abilities
- Basic financial skills and understanding of arithmetic
- Attention to detail and ability to meet deadlines
- Proficiency in Windows operating systems and company-approved office software
- Strong communication skills
- Leadership in hospitality and guest service
- Must meet legal age requirement for alcohol service where applicable
- Valid driver's license required
- Basic knowledge of the local market
- Must be 18 years or older
- Willingness to work varied schedules including evenings, nights, weekends, and holidays
- Bachelor’s or Associate’s degree preferred
- Previous supervisory experience preferred
- Experience in hospitality, hotel, restaurant, or service industries preferred
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use guests' names to ensure they feel welcomed
- Collaborate with team members to achieve high guest satisfaction scores
- Handle challenging guest situations with hospitality and urgency
- Maintain a strong knowledge of hotel facilities and amenities
- Support events and groups hosted at the hotel
- Use relevant technology and maintain excellent phone etiquette
- Keep all areas clean and well-organized, including guest rooms and public spaces
- Contribute to hotel cleanliness efforts as a teamwork responsibility
- Maintain professionalism and smile while cleaning in guest areas
- Complete all operational checklists with 100% accuracy each shift
- Prepare accurate and timely shift handover reports
- Wear a clean, approved uniform with a nametag and maintain grooming standards
- Communicate clearly and professionally with team members
- Demonstrate a can-do attitude and willingness to support various hotel needs
- Conduct daily supervision walks including guest rooms and public spaces
- Provide one-on-one training to new team members on service and checklist standards
- Manage shifts ensuring active and friendly guest service
- Supervise peak check-in, check-out, and meal periods
- Foster a culture of happy team members and guests
- Verify daily room inspections and cleanliness checklist adherence
- Assist with inventory counts as directed
- Support onboarding processes for new hires
- Review team member time clock punches as per policy
- Complete daily summary and night audit processes
- Manage purchase order and invoice processes through approved systems
- Ensure quality assurance of all brand standards
- Certify current and correct fire and life safety inspections
- Escalate service or delivery failures appropriately
- Confirm completion of preventative maintenance
- Ensure adherence to team members’ work schedules
- Provide shift coverage for department head positions when needed
- Prepare and upload required daily reports
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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