Job Overview
Employment Type
Full-time
Compensation
Salary
Range $55,000.00 - $60,000.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
MCR is recognized as the 3rd-largest hotel owner-operator in the United States, with a vast and impressive portfolio that includes 148 premium-branded hotels containing more than 22,000 guestrooms spread across 37 states and 106 cities. Founded in 2006, MCR has established offices in key cities such as New York City, Dallas, Chicago, and Richmond, Virginia, and employs over 7,000 team members nationwide. Operating under esteemed hotel brands including nine Marriott brands, eight Hilton brands, and various independent properties, MCR has earned notable industry accolades, such as Fast Company's 10 Most Innovative Travel Companies of 2020. It is also a recipient of both the Marriott Partnership Circle Award, the highest honor given to Marriott's owner and franchise partners, and the Hilton Legacy Award for Top Performer. The company's commitment to excellence is further accentuated by its award-winning TWA Hotel at New York's JFK Airport, which received the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), alongside honors from the Urban Land Institute New York and the American Institute of Architects.
The Minneapolis Downtown MN DoubleTree is an integral part of the MCR portfolio, embodying the company’s standards of cleanliness, friendliness, and outstanding guest service. MCR emphasizes creating clean, well-organized, and safe environments for guests. The DoubleTree hotel embraces these core values through its universal role standards, focusing on providing exceptional guest experiences with professionalism, teamwork, and product consistency.
This role pertains to the position of Assistant General Manager at the Minneapolis Downtown MN DoubleTree. The Assistant General Manager plays a pivotal leadership role with multifaceted responsibilities that span guest satisfaction, team leadership, operational oversight, and quality control. The primary focus is on maintaining spotless cleanliness and workplace organization, actively engaging with guests to promote a welcoming atmosphere, and safeguarding the hotel's high standards for product and service quality. Daily supervision requires conducting comprehensive walk-throughs of guest rooms and public areas to ensure impeccable service and equipment functionality, mentoring new team members, and managing shifts to ensure optimum coverage especially during peak times like check-in, check-out, and meal periods.
Key responsibilities also include verifying room cleanliness in line with rigorous checklists, assisting with inventory management and onboarding processes, overseeing time clock accuracy, and ensuring adherence to all brand quality assurance standards. The Assistant General Manager is expected to foster a culture of teamwork and positive communication, addressing operational challenges promptly and effectively, ensuring safety compliance, and managing purchase orders and invoices within approved vendor and financial protocols. The role demands adaptability to cover open positions as necessary, promoting smooth hotel operations.
Success in this position is measured through management performance ratings, guest satisfaction scores, cleanliness audits, guest reviews, and adherence to quality standards. The candidate must be prepared to work a varied schedule including evenings, nights, weekends, and holidays to meet the demands of the hotel environment.
MCR supports its employees with an excellent benefits package, including hotel discounts, weekly pay, paid time off, retirement options, referral bonuses, career advancement opportunities, and health, dental, and vision insurance available after 30 days for full-time employees. This role offers a dynamic opportunity to advance within a prestigious and innovative hotel ownership and management company dedicated to exceptional guest service, operational excellence, and team development. Joining the Minneapolis Downtown MN DoubleTree as an Assistant General Manager means becoming part of a passionate team that values cleanliness, quality, teamwork, and above all, happy guests.
The Minneapolis Downtown MN DoubleTree is an integral part of the MCR portfolio, embodying the company’s standards of cleanliness, friendliness, and outstanding guest service. MCR emphasizes creating clean, well-organized, and safe environments for guests. The DoubleTree hotel embraces these core values through its universal role standards, focusing on providing exceptional guest experiences with professionalism, teamwork, and product consistency.
This role pertains to the position of Assistant General Manager at the Minneapolis Downtown MN DoubleTree. The Assistant General Manager plays a pivotal leadership role with multifaceted responsibilities that span guest satisfaction, team leadership, operational oversight, and quality control. The primary focus is on maintaining spotless cleanliness and workplace organization, actively engaging with guests to promote a welcoming atmosphere, and safeguarding the hotel's high standards for product and service quality. Daily supervision requires conducting comprehensive walk-throughs of guest rooms and public areas to ensure impeccable service and equipment functionality, mentoring new team members, and managing shifts to ensure optimum coverage especially during peak times like check-in, check-out, and meal periods.
Key responsibilities also include verifying room cleanliness in line with rigorous checklists, assisting with inventory management and onboarding processes, overseeing time clock accuracy, and ensuring adherence to all brand quality assurance standards. The Assistant General Manager is expected to foster a culture of teamwork and positive communication, addressing operational challenges promptly and effectively, ensuring safety compliance, and managing purchase orders and invoices within approved vendor and financial protocols. The role demands adaptability to cover open positions as necessary, promoting smooth hotel operations.
Success in this position is measured through management performance ratings, guest satisfaction scores, cleanliness audits, guest reviews, and adherence to quality standards. The candidate must be prepared to work a varied schedule including evenings, nights, weekends, and holidays to meet the demands of the hotel environment.
MCR supports its employees with an excellent benefits package, including hotel discounts, weekly pay, paid time off, retirement options, referral bonuses, career advancement opportunities, and health, dental, and vision insurance available after 30 days for full-time employees. This role offers a dynamic opportunity to advance within a prestigious and innovative hotel ownership and management company dedicated to exceptional guest service, operational excellence, and team development. Joining the Minneapolis Downtown MN DoubleTree as an Assistant General Manager means becoming part of a passionate team that values cleanliness, quality, teamwork, and above all, happy guests.
Job Requirements
- Bachelor's or associate's degree preferred
- Previous supervisory experience preferred
- Progressive experience in hospitality, hotel, restaurant, or service industry preferred
- Must have a positive can-do attitude
- Ability to understand and follow guidelines and procedures
- Must work well under pressure and maintain composure
- Effective listening and conflict resolution skills
- Proficient in Windows OS and office software
- Valid driver's license required
- Must be 18 years or older
- Willingness to work evenings, nights, weekends, and holidays
- Ability to handle financial information and basic arithmetic
- Attention to detail and ability to meet deadlines
- Strong communication skills
- Must be able to lead and inspire team members in guest service
- Must meet legal age requirements for serving alcohol at applicable properties
Job Qualifications
- Must have a positive can-do attitude
- Ability to understand and follow guidelines and procedures
- Strong evaluation and decision-making skills
- Ability to handle high-pressure situations and maintain composure
- Effective listening and conflict resolution abilities
- Basic financial skills and understanding of arithmetic
- Attention to detail and ability to meet deadlines
- Proficiency in Windows operating systems and company-approved office software
- Strong communication skills
- Leadership in hospitality and guest service
- Must meet legal age requirement for alcohol service where applicable
- Valid driver's license required
- Basic knowledge of the local market
- Must be 18 years or older
- Willingness to work varied schedules including evenings, nights, weekends, and holidays
- Bachelor’s or Associate’s degree preferred
- Previous supervisory experience preferred
- Experience in hospitality, hotel, restaurant, or service industries preferred
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use guests' names to ensure they feel welcomed
- Collaborate with team members to achieve high guest satisfaction scores
- Handle challenging guest situations with hospitality and urgency
- Maintain a strong knowledge of hotel facilities and amenities
- Support events and groups hosted at the hotel
- Use relevant technology and maintain excellent phone etiquette
- Keep all areas clean and well-organized, including guest rooms and public spaces
- Contribute to hotel cleanliness efforts as a teamwork responsibility
- Maintain professionalism and smile while cleaning in guest areas
- Complete all operational checklists with 100% accuracy each shift
- Prepare accurate and timely shift handover reports
- Wear a clean, approved uniform with a nametag and maintain grooming standards
- Communicate clearly and professionally with team members
- Demonstrate a can-do attitude and willingness to support various hotel needs
- Conduct daily supervision walks including guest rooms and public spaces
- Provide one-on-one training to new team members on service and checklist standards
- Manage shifts ensuring active and friendly guest service
- Supervise peak check-in, check-out, and meal periods
- Foster a culture of happy team members and guests
- Verify daily room inspections and cleanliness checklist adherence
- Assist with inventory counts as directed
- Support onboarding processes for new hires
- Review team member time clock punches as per policy
- Complete daily summary and night audit processes
- Manage purchase order and invoice processes through approved systems
- Ensure quality assurance of all brand standards
- Certify current and correct fire and life safety inspections
- Escalate service or delivery failures appropriately
- Confirm completion of preventative maintenance
- Ensure adherence to team members’ work schedules
- Provide shift coverage for department head positions when needed
- Prepare and upload required daily reports
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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