Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
predictable schedule
flexible schedule
Leadership development
Career growth opportunities
educational benefits
Tuition Assistance
Community involvement
Job Description
Dukart Management LLC is an independent franchisee of McDonald's restaurants, operating multiple locations in its region with a commitment to quality, customer service, and the development of team members. As a locally owned and operated business, Dukart Management places high value on fostering a supportive and growth-oriented workplace where employees can thrive and contribute positively to their communities. Although licensed to use McDonald's logos and food products, Dukart Management is a separate company solely responsible for all employment matters such as hiring, firing, supervision, and scheduling. This ensures a unique company culture focused on respect, teamwork, accountability, and local impact.
The role of Assistant General Manager at Dukart Management LLC is a critical leadership position designed to ensure smooth daily restaurant operations while preparing the individual for eventual advancement to General Manager. This role involves working closely with the General Manager to manage various functional areas including Guest Experience, Kitchen Operations, and People Development. The Assistant General Manager is responsible for leading shifts to deliver excellent customer service, maintaining high food safety and quality standards, managing inventory and operational systems, supporting team member training and development, and handling escalated customer concerns with professionalism. Through these responsibilities, the Assistant General Manager will build strong leadership and operational skills. The position offers an opportunity to be part of a respected franchise that values internal promotion and career growth, fostering leadership development within a dynamic food service environment. Particular emphasis is placed on delivering fast, accurate, and friendly experiences to guests while supporting employee engagement and operational excellence. With flexible schedules and an emphasis on work-life balance, this role stands out as an excellent career opportunity in the restaurant management field.
The role of Assistant General Manager at Dukart Management LLC is a critical leadership position designed to ensure smooth daily restaurant operations while preparing the individual for eventual advancement to General Manager. This role involves working closely with the General Manager to manage various functional areas including Guest Experience, Kitchen Operations, and People Development. The Assistant General Manager is responsible for leading shifts to deliver excellent customer service, maintaining high food safety and quality standards, managing inventory and operational systems, supporting team member training and development, and handling escalated customer concerns with professionalism. Through these responsibilities, the Assistant General Manager will build strong leadership and operational skills. The position offers an opportunity to be part of a respected franchise that values internal promotion and career growth, fostering leadership development within a dynamic food service environment. Particular emphasis is placed on delivering fast, accurate, and friendly experiences to guests while supporting employee engagement and operational excellence. With flexible schedules and an emphasis on work-life balance, this role stands out as an excellent career opportunity in the restaurant management field.
Job Requirements
- High school diploma or equivalent
- Previous experience in people management and training
- Strong communication and leadership skills
- Ability to manage operations, inventory, and financial records
- Customer service experience with problem-solving abilities
- Ability to handle escalated customer situations professionally and empathetically
- Familiarity with food safety standards and procedures preferred
- Availability to work flexible schedules including evenings and weekends
Job Qualifications
- Previous experience in people management and training
- Strong leadership, communication, and interpersonal skills
- Proven ability to manage operations, inventory, and financial records
- Excellent customer service and problem-solving skills including experience resolving escalated guest issues
- Ability to uphold and enforce company policies and standards
- Restaurant or food service experience preferred
Job Duties
- Lead restaurant operations during assigned shifts to deliver a great guest experience
- Support department areas such as Guest Experience, Kitchen Operations, and People Development
- Ensure team members deliver exceptional hospitality, maintain organized service areas, and execute promotions effectively
- Maintain food safety, quality, and speed standards, manage food costs, and ensure kitchen team training on menu items and procedures
- Assist with hiring, onboarding, training, and scheduling to meet sales and profit goals while fostering an engaged, motivated team
- Handle escalated customer concerns with professionalism and empathy, leading effective customer recovery
- Monitor performance metrics, set goals, and provide feedback and coaching
- Manage inventory, cash control, and operational systems to support profitability
- Promote a positive work environment that upholds a culture of respect, teamwork, and accountability
- Partner with the General Manager to identify opportunities for operational and people improvement
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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