Assistant General Manager

Big City Wings is a well-established restaurant brand known for its vibrant atmosphere, delicious wings, and commitment to excellent customer service. As a popular dining destination, the company prides itself on delivering a welcoming environment where guests can enjoy flavorful food alongside exceptional service. Big City Wings operates with a clear mission to provide memorable guest experiences through consistent quality, efficient operations, and a motivated team dedicated to excellence. The restaurant emphasizes teamwork, professional development, and maintaining a clean and safe environment for both employees and patrons.

The role of a Restaurant Manager at Big City Wings is vital in ensuring the smooth operation and continued success of the restaurant. This position reports directly to the General Manager, Regional Supervisor, Director of Operations, or Owner and involves a broad range of leadership responsibilities. As a Restaurant Manager, you will oversee daily restaurant operations, including planning, organizing, staffing, training, and supervising all team members to achieve key objectives in sales, food quality, guest satisfaction, cleanliness, and responsible alcohol service. Your leadership will be integral in fostering a positive work environment that encourages growth, productivity, and adherence to company policies.

The Restaurant Manager will play an active role in financial management, including controlling costs, managing budgets, payroll, and ensuring cash management procedures are followed accurately. You will monitor compliance with health, safety, and licensing regulations to maintain a safe, compliant, and high-quality dining experience. This position also requires strong problem-solving skills to resolve customer complaints and operational issues promptly while maintaining the highest standards of service. Additionally, the Restaurant Manager will coordinate all aspects of staff scheduling, inventory management, and employee training to support smooth daily operations.

This employment opportunity is full-time and essential for individuals seeking a challenging and rewarding managerial role in the restaurant industry. The ideal candidate should be capable of multitasking and leading under pressure, demonstrating excellent communication, organizational, and interpersonal skills. By joining Big City Wings, you will be part of a passionate team that values innovation, dedication, and customer satisfaction. This role also offers opportunities for career advancement within the company for those who exhibit leadership potential and a commitment to excellence.