Assistant General Manager

Omaha, NE, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $43,888.00 - $46,388.00

Work Schedule

Flexible

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Paid Time Off

Employee assistance program

Career growth opportunities

Daily Pay access

Job Description

WoodSpring Suites in Bellevue, NE, is part of the extended-stay hotel brand known for providing guests with affordable, convenient, and comfortable accommodations. The brand caters to business travelers, families, and individuals seeking long-term stays, offering spacious suites equipped with full kitchens and amenities designed to feel like home. This particular property is managed by Hotel Management & Consulting, Inc., a company recognized for its commitment to excellence in hospitality services through a dedicated team approach and a focus on operational efficiency and superior guest experiences.

The opportunity available is for an Assistant General Manager who will support the General Manager in overseeing the daily operations of this well-established hotel property. This role is critical for maintaining the high standards WoodSpring Suites is known for while ensuring smooth, efficient operations even during the General Manager's absence. The Assistant General Manager will lead and inspire the hotel team to deliver exceptional guest services, manage financial reporting, and cultivate a positive, productive work environment. A strong leader, the successful candidate will have a passion for hospitality, a knack for team development, and an ability to balance the operational and financial aspects of hotel management.

Our culture at Hotel Management & Consulting is built on performance-based values where dedication is rewarded, and personal life is respected. The company maintains a small, efficient team of hospitality professionals focused on collaboration and excellence. Equal opportunity advancement is a cornerstone of the work environment, offering career growth to driven individuals. Employment with this role is full-time and offers a competitive salary dependent on experience, ranging approximately from $43,888 to $46,388 annually, complemented by a comprehensive benefits package including medical, dental, vision insurance, paid time off, and flexible pay options such as daily pay access. Additionally, an Employee Assistance Program is available to support team members’ personal and professional challenges.

This role demands a versatile leader capable of overseeing multiple hotel departments including front desk operations, housekeeping, sales and marketing, and guest relations. The Assistant General Manager will be hands-on in training staff, managing financial documents like labor trackers and payment reports, and ensuring guest satisfaction by maintaining cleanliness and swiftly resolving concerns. Networking within the local community is part of the responsibilities to bolster hotel visibility and occupancy through strategic marketing and partnerships.

Physical stamina is essential in this role as the assistant manager will sometimes be involved in operational tasks like housekeeping duties and public space maintenance. They also play an instrumental role in emergency preparedness, upholding property security standards and adhering to established protocols. This role offers the right candidate a dynamic, challenging, and rewarding career path in hotel management within a respected company that values integrity, teamwork, and service excellence.

Job Requirements

high school diploma or equivalent
minimum of 1 years experience in hotel leadership including front desk and back-of-house operations
proficient computer skills
strong team building skills
excellent organizational, time management, and problem-solving abilities
effective oral and written communication skills
proactive in solving problems
ability to perform physical tasks involving kneeling, squatting, standing, sitting, bending and twisting for long periods
ability to lift, push, pull up to 20lbs regularly and occasionally up to 50lbs

Job Qualifications

minimum of 1 years experience in hotel leadership, including front desk and back-of-house operations
proficient computer skills
strong team building skills
excellent organizational, time management, and problem-solving abilities
effective oral and written communication skills
proactive in solving problems

Job Duties

train and provide guidance to staff
discuss staff performance discrepancies and training needs with general manager and attend and lead staff huddles
provide hands-on support and guidance to ensure the team achieves outstanding results
post checks in PMS, complete weekly labor tracker, manage payment due reports, postpaid outs and receipts
ensure the hotel is always guest ready by maintaining high standards of cleanliness and swiftly addressing guest concerns
monitor and follow up on guest feedback and concerns, suggest and sell amenities, ensure guest and property security
assign rooms to be cleaned by housekeeping and aid general manager in inspecting rooms
manage inventory, check property email, build relationships with vendors and guests, foster teamwork
network within the local community to promote the property and build strong relationships with competitive properties, local organizations, and key clients
lead in-house guest sales and marketing initiatives to increase occupancy
assist with housekeeping in rooms as needed and daily completion of laundry duties and public space needs
flexible for covering employee shifts as needed to ensure operational continuity
know and follow property emergency procedures and ensure the security needs of the property and guests are met
perform other duties as assigned