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Assistant General Manager

Job Overview

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Employment Type

Full-time
Hourly
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Compensation

Hourly
Range $25.30 - $34.10
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Medical
Dental
Vision
mental health benefits
Employee stock ownership plan
401(k) plus matching
education assistance program
store discounts
Paid Time Off
Paid parental leave
wellness programs

Job Description

Wawa, Inc. is a reputable convenience store and gas station chain primarily located in the Eastern United States. Known for its dedication to quality products, excellent customer service, and community involvement, Wawa has established itself as a leader in the retail convenience industry. With numerous locations and a large, diverse team of associates, the company prides itself on fostering a positive work environment that values fairness, respect, and inclusivity. Wawa is committed to supporting its employees by offering a robust benefits package, competitive pay, and opportunities for career advancement. The company maintains an equal opportunity workplace where all associates are treated fairly, ensuring nondiscrimination in hiring, promotions, and evaluations.

The Assistant General Manager (AGM) position at Wawa represents a critical leadership role responsible for overseeing daily store operations while driving business performance and building a dynamic, motivated team. This hands-on leader works directly with Customer Service Associates and management staff to ensure the highest standards of safety, quality, and customer satisfaction. The role requires strong operational skills, employee development expertise, and the ability to analyze store performance and implement effective strategies for continuous improvement.

An AGM at Wawa handles a broad range of responsibilities including overseeing hiring, onboarding, and training programs to ensure associates are equipped to meet company standards. They are also focused on motivating and recognizing team members to foster a positive, productive work culture. Coordinating staff schedules and daily operational tasks is essential to maintaining smooth and efficient store functions. Additionally, the AGM monitors performance reports, manages shrinkage, and collaborates with peers to identify areas for growth and address challenges proactively.

This position offers an hourly wage range of $25.30 to $34.10 depending on experience, location, and qualifications, along with eligibility for monthly bonus incentives. Wawa is committed to accommodating applicants throughout the hiring process and encourages individuals requiring assistance to reach out. Joining Wawa as an Assistant General Manager means becoming part of a company that values operational excellence, strong leadership, and a customer-first approach in a supportive and inclusive work environment. This role is ideal for candidates with a background in retail or food service management who are passionate about leading teams, driving business results, and creating outstanding customer experiences.

Job Requirements

  • High school diploma or GED equivalent
  • Flexible availability to work various shifts including weekends and holidays
  • Proven leadership experience ideally in food service or retail environments
  • Strong background in store operations including staffing, training, performance management, sales building, scheduling, and expense control
  • Ability to implement change and drive results through effective execution
  • Excellent communication, relationship building and interpersonal skills

Job Qualifications

  • High school diploma or GED equivalent
  • Flexible availability to work various shifts including weekends and holidays to meet business needs
  • Proven leadership experience ideally in food service or retail environments
  • Strong background in store operations including staffing, training, performance management, sales building, scheduling, and expense control
  • Ability to implement change and drive results through effective execution
  • Excellent communication, relationship building and interpersonal skills

Job Duties

  • Ensure every customer leaves satisfied by gathering feedback, solving problems, and maintaining a smooth and friendly Wawa experience
  • Execute quality and engaged training for Customer Service Associates to ensure they feel confident and capable of meeting Wawa's safety, quality and operational standards
  • Support hiring, onboarding, coaching, recognizing and motivating the team to consistently perform their best every day
  • Coordinate schedules and daily tasks to keep operations running efficiently
  • Monitor store performance-review reports, manage shrink, and identify opportunities for improvement
  • Monitor trends and proactively collaborate with peers to develop action plans that drive optimal results

Job Criteria

Experience

Mid Level (3-7 years)


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