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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $70,000.00 - $75,000.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Disability insurance
Life insurance
401(k) retirement match
Paid holidays
Paid Time Off
Employee assistance program
Job Description
TownePlace Suites Palmdale is an exciting new hotel set to open its doors soon, offering a fresh and welcoming environment for guests seeking extended stays in the Palmdale area. As part of the Marriott family of brands, TownePlace Suites focuses on providing comfortable, spacious suites tailored for travelers who desire the conveniences of home combined with the perks of a hotel experience. This brandnew property is committed to delivering outstanding hospitality through its modern amenities, exceptional customer service, and a friendly atmosphere, making it a top choice for both business and leisure travelers. Employment opportunities here are designed for those... Show More
Job Requirements
- High school diploma or equivalent
- previous experience in hotel management or supervisory role
- proficiency with front office systems and Microsoft Office
- effective communication and interpersonal skills
- ability to work flexible hours including weekends and holidays
- valid driver’s license
- strong organizational skills
- knowledge of safety procedures and accident investigation
Job Qualifications
- Experience in hotel management or similar hospitality leadership role
- strong customer service and communication skills
- knowledge of front desk operations and property management systems
- ability to manage multiple departments effectively
- proven leadership and team recruitment skills
- proficiency with scheduling and payroll management
- understanding of safety regulations and accident prevention
- problem-solving and conflict resolution abilities
- ability to analyze financial reports and occupancy data
Job Duties
- Respond to all guest requests, complaints and/or accidents presented at the front desk or through reservation, comment cards, letters and/or phone calls in an attentive, efficient, and courteous manner
- follow-up to ensure guest satisfaction
- maximize room revenue and occupancy by reviewing status daily
- ability to analyze variances, monitor credit card report and maintain close observation of daily house count
- prepare team member schedules according to business forecast, payroll budget guidelines and productivity requirements
- have effective interviewing skills and ability to recruit team members
- operate all aspects of the front office system, including software maintenance, report generation and analysis, and simple programming
- be knowledgeable about the accident prevention program, including safety committee, education/enforcement, and communication of safety issues through department meetings
- be able to effectively investigate, report and follow-up on employee and guest accidents
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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