Assistant General Manager

Lancaster, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $70,000.00 - $75,000.00

Work Schedule

Standard Hours

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Disability insurance

Life insurance

401(k) retirement match

Paid holidays

Paid Time Off

Employee assistance program

Job Description

TownePlace Suites Palmdale is an exciting new hotel set to open its doors soon, offering a fresh and welcoming environment for guests seeking extended stays in the Palmdale area. As part of the Marriott family of brands, TownePlace Suites focuses on providing comfortable, spacious suites tailored for travelers who desire the conveniences of home combined with the perks of a hotel experience. This brandnew property is committed to delivering outstanding hospitality through its modern amenities, exceptional customer service, and a friendly atmosphere, making it a top choice for both business and leisure travelers. Employment opportunities here are designed for those who are passionate about hospitality and eager to grow their careers in a dynamic and supportive setting. Though specific salary details are not provided, the role is structured as a fulltime position providing stability and growth opportunities within the hotel industry.

The Assistant General Manager role at TownePlace Suites Palmdale is a pivotal leadership position that ensures the smooth and efficient operation of critical hotel departments, including Front Desk, Housekeeping, and Engineering. This role demands a hands-on approach to supervising dayto-day operations while maintaining high standards of guest service, safety, and overall hotel presentation. The Assistant General Manager plays an essential role in building and maintaining an inviting and safe environment that maximizes guest satisfaction throughout their stay. Additionally, this role involves managing departmental budgets, controlling expenses, and maximizing room revenue by closely monitoring occupancy and daily operations. The person in this role will also support frontofhouse functions, providing leadership and assistance to team members as needed. This position is ideal for a motivated hospitality professional who enjoys working collaboratively with a diverse team to achieve excellent operational outcomes and customer service excellence. The successful candidate will demonstrate strong leadership skills, effective problem solving, and a proactive attitude towards improving hotel processes and guest relations. This is an excellent opportunity for someone excited to contribute to the launch of a new hotel property and establish a strong foundation for longterm success in hotel management.

Job Requirements

High school diploma or equivalent
previous experience in hotel management or supervisory role
proficiency with front office systems and Microsoft Office
effective communication and interpersonal skills
ability to work flexible hours including weekends and holidays
valid driver’s license
strong organizational skills
knowledge of safety procedures and accident investigation

Job Qualifications

Experience in hotel management or similar hospitality leadership role
strong customer service and communication skills
knowledge of front desk operations and property management systems
ability to manage multiple departments effectively
proven leadership and team recruitment skills
proficiency with scheduling and payroll management
understanding of safety regulations and accident prevention
problem-solving and conflict resolution abilities
ability to analyze financial reports and occupancy data

Job Duties

Respond to all guest requests, complaints and/or accidents presented at the front desk or through reservation, comment cards, letters and/or phone calls in an attentive, efficient, and courteous manner
follow-up to ensure guest satisfaction
maximize room revenue and occupancy by reviewing status daily
ability to analyze variances, monitor credit card report and maintain close observation of daily house count
prepare team member schedules according to business forecast, payroll budget guidelines and productivity requirements
have effective interviewing skills and ability to recruit team members
operate all aspects of the front office system, including software maintenance, report generation and analysis, and simple programming
be knowledgeable about the accident prevention program, including safety committee, education/enforcement, and communication of safety issues through department meetings
be able to effectively investigate, report and follow-up on employee and guest accidents