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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
flexible scheduling
Job Description
Our establishment is a distinguished hotel dedicated to providing exceptional hospitality experiences to every guest. With a strong reputation for excellence and a commitment to outstanding service, we strive to maintain a welcoming atmosphere that blends comfort, convenience, and luxury. Our property offers a variety of amenities and services designed to cater to the needs of diverse travelers, ranging from business professionals to families on vacation. We are proud to uphold high standards of cleanliness, safety, and guest satisfaction, making us a preferred choice in our community and beyond.
We are currently seeking a highly motivated and experienced Assistant Ge... Show More
We are currently seeking a highly motivated and experienced Assistant Ge... Show More
Job Requirements
- Ability to stand for extended periods and move items weighing up to 30 pounds
- Capability to work in a fast-paced environment, while maintaining a positive attitude
Job Qualifications
- At least 2-3 years of hotel front desk experience or equivalent in a hospitality environment, with previous supervisory experience preferred
- Strong knowledge of hotel management software, such as property management systems (PMS) and reservations platforms
- Excellent customer service skills, problem-solving abilities, and communication skills
- Ability to handle stressful situations and resolve issues in a calm, professional manner
- High attention to detail, organizational skills, and a commitment to quality
- Availability to work various shifts, including evenings, weekends, and holidays
Job Duties
- Oversee daily front desk operations, ensuring efficient guest check-ins, check-outs, reservations, and guest inquiries
- Ensure that all guest service representatives are trained in proper procedures, including cash handling, reservations, emergency protocols, and customer service standards
- Address and resolve guest complaints in a timely and professional manner, aiming to turn negative experiences into positive ones
- Assist guests with special requests, room assignments, and other accommodations as needed
- Maintain awareness of hotel occupancy levels, room status, and rates, and communicate effectively with the housekeeping and maintenance teams
- Ensure proper cash handling procedures are followed at the front desk and assist with balancing daily financial reports
- Monitor daily financial transactions, including room charges, payments, and credit card authorizations
- Assist in managing departmental budgets, controlling expenses, and maximizing revenue opportunities
- Support the General Manager in preparing financial reports and forecasts as needed
- Provide leadership and training to Guest Services Representatives and other team members, to ensure a high level of service and operational efficiency
- Assist the General Manager in hiring, onboarding, and evaluating staff performance
- Conduct daily shift briefings to communicate important updates and set the tone for exceptional guest service
- Motivate team members to exceed guest expectations, offering coaching and corrective feedback when necessary
- Ensure that all staff are knowledgeable about hotel emergency procedures and safety protocols
- Conduct regular safety inspections and report any hazards to the appropriate departments for resolution
- Act as a point of contact for emergency situations and assist in coordinating responses with relevant departments
- Liaise with the housekeeping and maintenance teams to address any guest requests, late check-outs, or special needs areas
- Coordinate with the housekeeping team to ensure rooms are ready for guest arrivals and meet cleanliness standards
- Monitor the condition of the hotel lobby, front desk, and other public areas to ensure they are clean, presentable, and free of safety hazards
- Promote the hotel’s amenities, services, and special promotions to guests to drive repeat business
- Assist in identifying new sales opportunities and participate in sales initiatives
- Support the General Manager in executing local community engagement efforts to enhance the hotel’s reputation
- Assist with administrative tasks such as scheduling, payroll, and inventory management as directed by the General Manager
- Maintain an accurate log of guest interactions, operational issues, and shift activities to ensure proper communication between shifts
- Ensure that staff adhere to company policies and standards, including dress code and work rules
- Perform other tasks as assigned by the General Manager, including filling in for other departments during staff shortages
- Uphold the company’s values and standards at all times, providing a positive example for other staff members
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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