Assistant General Manager

Corpus Christi, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional development opportunities

flexible scheduling

Job Description

Our establishment is a distinguished hotel dedicated to providing exceptional hospitality experiences to every guest. With a strong reputation for excellence and a commitment to outstanding service, we strive to maintain a welcoming atmosphere that blends comfort, convenience, and luxury. Our property offers a variety of amenities and services designed to cater to the needs of diverse travelers, ranging from business professionals to families on vacation. We are proud to uphold high standards of cleanliness, safety, and guest satisfaction, making us a preferred choice in our community and beyond.

We are currently seeking a highly motivated and experienced Assistant General Manager (AGM) to support the General Manager in all aspects of hotel operations. This position is integral to the successful management of the front desk and guest services, ensuring that every visitor enjoys an excellent stay. The AGM will oversee day-to-day operations with a focus on guest satisfaction, operational efficiency, and financial performance, serving as a key leader within the property. This role requires a proactive individual who can manage multiple priorities simultaneously, from staff supervision and training to handling guest concerns and coordinating with housekeeping and maintenance teams.

The Assistant General Manager will play a vital role in maintaining smooth operational workflows, implementing high standards of customer service, and supporting the achievement of the hotel’s financial goals. Responsibilities encompass managing front desk activities, ensuring proper cash handling procedures, and assisting with budgeting and financial reporting. Additionally, the AGM will be responsible for fostering a positive work environment by leading, motivating, and developing staff members. The role demands excellent communication skills, a detailed understanding of hotel management software platforms such as Property Management Systems (PMS), and a passion for delivering superior hospitality experiences.

In this leadership position, the AGM will also contribute to safety and security management, conducting regular safety inspections and ensuring staff compliance with emergency protocols. Collaboration with various departments, including housekeeping, maintenance, and sales, will be essential to maintain the quality and appearance of the hotel, enhance guest satisfaction, and promote the hotel’s amenities to boost repeat business. This role offers an exciting opportunity for an experienced hospitality professional looking to grow their career in hotel management with a company that values dedication, professionalism, and excellence in service.

Job Requirements

Ability to stand for extended periods and move items weighing up to 30 pounds
Capability to work in a fast-paced environment, while maintaining a positive attitude

Job Qualifications

At least 2-3 years of hotel front desk experience or equivalent in a hospitality environment, with previous supervisory experience preferred
Strong knowledge of hotel management software, such as property management systems (PMS) and reservations platforms
Excellent customer service skills, problem-solving abilities, and communication skills
Ability to handle stressful situations and resolve issues in a calm, professional manner
High attention to detail, organizational skills, and a commitment to quality
Availability to work various shifts, including evenings, weekends, and holidays

Job Duties

Oversee daily front desk operations, ensuring efficient guest check-ins, check-outs, reservations, and guest inquiries
Ensure that all guest service representatives are trained in proper procedures, including cash handling, reservations, emergency protocols, and customer service standards
Address and resolve guest complaints in a timely and professional manner, aiming to turn negative experiences into positive ones
Assist guests with special requests, room assignments, and other accommodations as needed
Maintain awareness of hotel occupancy levels, room status, and rates, and communicate effectively with the housekeeping and maintenance teams
Ensure proper cash handling procedures are followed at the front desk and assist with balancing daily financial reports
Monitor daily financial transactions, including room charges, payments, and credit card authorizations
Assist in managing departmental budgets, controlling expenses, and maximizing revenue opportunities
Support the General Manager in preparing financial reports and forecasts as needed
Provide leadership and training to Guest Services Representatives and other team members, to ensure a high level of service and operational efficiency
Assist the General Manager in hiring, onboarding, and evaluating staff performance
Conduct daily shift briefings to communicate important updates and set the tone for exceptional guest service
Motivate team members to exceed guest expectations, offering coaching and corrective feedback when necessary
Ensure that all staff are knowledgeable about hotel emergency procedures and safety protocols
Conduct regular safety inspections and report any hazards to the appropriate departments for resolution
Act as a point of contact for emergency situations and assist in coordinating responses with relevant departments
Liaise with the housekeeping and maintenance teams to address any guest requests, late check-outs, or special needs areas
Coordinate with the housekeeping team to ensure rooms are ready for guest arrivals and meet cleanliness standards
Monitor the condition of the hotel lobby, front desk, and other public areas to ensure they are clean, presentable, and free of safety hazards
Promote the hotel’s amenities, services, and special promotions to guests to drive repeat business
Assist in identifying new sales opportunities and participate in sales initiatives
Support the General Manager in executing local community engagement efforts to enhance the hotel’s reputation
Assist with administrative tasks such as scheduling, payroll, and inventory management as directed by the General Manager
Maintain an accurate log of guest interactions, operational issues, and shift activities to ensure proper communication between shifts
Ensure that staff adhere to company policies and standards, including dress code and work rules
Perform other tasks as assigned by the General Manager, including filling in for other departments during staff shortages
Uphold the company’s values and standards at all times, providing a positive example for other staff members