Assistant General Manager

Crestline Hotels & Resorts is a distinguished name in the hospitality industry, known for its commitment to excellence and guest satisfaction. As a leading hotel management company, Crestline offers a portfolio of diverse hotel brands that provide exceptional experiences to travelers worldwide. With a strong focus on operational excellence, robust corporate support, and a culture that fosters growth and development, Crestline continues to be a standout employer and service provider in the dynamic hotel sector. The company values integrity, innovation, and the personal growth of its employees, making it an ideal place for hospitality professionals to advance their careers.

Crestline Hotels & Resorts is currently seeking an experienced Assistant General Manager to join their team. This role is a critical leadership position within one of Crestline's multi-million-dollar business units, offering a unique opportunity to drive operational success and deliver outstanding customer service. With a pay range of $90,000 to $98,000 per year, this position blends strategic leadership with hands-on operational management, making it perfect for a proactive and skilled hospitality professional.

The Assistant General Manager will be responsible for championing operational initiatives, enhancing team cohesion, and driving growth in a competitive market. This role requires balancing strategic planning with on-the-floor execution and demands effective collaboration with the Hotel General Manager, departmental leaders, corporate staff, and ownership groups. The position also provides a platform to refine skills in financial management, HR processes, forecasting, and accounting functions, supported by comprehensive corporate resources from Operations, Sales & Marketing, Accounting, IT, and Human Resources.

Success in this role hinges on the ability to uphold and advance the hotel brand standards to maximize guest satisfaction scores (GSS). The Assistant General Manager must quickly master the hotel's operational, financial, and HR systems within the first 30 days, including accounts receivable and payable duties and new hire onboarding processes. Staff optimization is a priority, with an emphasis on developing leaders and team members to deliver unparalleled service and satisfaction.

Education and experience requirements include a bachelor’s degree plus at least one year of related experience as an Assistant General Manager, or a high school diploma with at least three years of related experience, or an equivalent combination of education and skills. Proficiency with hotel information systems, including Opera and M3, is preferred, alongside solid operations management experience within a select service or extended stay property.

Crestline Hotels & Resorts is committed to equal employment opportunities and affirmative action, valuing diversity and inclusion across all dimensions. The company offers comprehensive benefits including medical, dental, and vision plans, competitive paid time off, a 401k savings plan with company match, volunteer opportunities, educational assistance, travel discounts, and more. Incentives and bonuses may also be available depending on the position and location.

This Assistant General Manager role is not just a job but a career development opportunity to join an esteemed hotel brand and contribute significantly to its ongoing success, all while enjoying the benefits and support that Crestline Hotels & Resorts provides to its Associates both professionally and personally.