Assistant General Manager

Hardee's is a renowned fast-food restaurant chain known for its commitment to delivering quality food and exceptional customer service. As part of the CKE Restaurants family, Hardee's has built a strong brand recognized for its dedication to its core values and customer satisfaction. The company operates in a highly competitive foodservice industry, where maintaining operational excellence, customer engagement, and employee development are paramount to its success. Hardee's focuses on creating a welcoming environment that fosters team collaboration and strives to provide a superior dining experience to all its guests. The Assistant General Manager (AGM) role is a pivotal position within the Hardee's team, providing essential support to the General Manager in managing daily restaurant operations efficiently.

The AGM plays a vital role in helping fulfill the brand's vision, mission, and promise by actively engaging in all aspects of restaurant management. This position involves closely assisting the General Manager to ensure adherence to company standards regarding product preparation, quality control, customer service excellence, facilities maintenance, and financial accountability. The AGM contributes significantly to building and sustaining a high-performing team by recruiting, training, and coaching employees to achieve key operational goals related to people management, customer satisfaction, sales growth, and profitability.

This role demands a hands-on leadership approach, requiring the AGM to oversee the entire restaurant operation actively. The assistant manager participates in scheduling, inventory management, and performance monitoring, ensuring smooth operation during all shifts including breakfast, lunch, dinner, and weekends. The AGM must be adept at enforcing food safety standards and operational protocols while driving a customer-centric culture. Through collaboration with the General Manager and Human Resources, the AGM also assists in resolving employee relations issues and ensures compliance with all legal and regulatory requirements. The role requires excellent communication skills to engage effectively with all team members, guests, vendors, and other stakeholders.

The Assistant General Manager position at Hardee's typically requires flexibility in working hours, including availability for days, nights, and weekends, and may involve occasional travel to support other locations within the network. This position not only focuses on operational outcomes but also champions talent development by creating an environment that motivates and rewards growth. The AGM ensures that all team members are held accountable for their performance while simultaneously providing coaching to promote improvement and professional development. The role demands a keen attention to detail and the ability to multitask in a fast-paced environment where maintaining safety and quality is critical.

Hardee's values individuals who demonstrate accountability, execution excellence, and a strong customer service orientation. The Assistant General Manager works within a vibrant and dynamic work environment that involves constant movement, physical activity, and working with kitchen equipment in relatively confined spaces. Lifting, bending, and standing for extended periods are common physical demands associated with this role.

Joining Hardee's as an Assistant General Manager offers an opportunity to advance a career in the restaurant industry while contributing to the success of a well-established and respected brand. This role provides significant learning and leadership experience in multi-unit restaurant operations management within a supportive corporate culture dedicated to operational excellence and employee development. Through commitment and performance in this role, the AGM can pave the way for future leadership opportunities within the CKE Restaurants family and the broader foodservice industry.