Assistant General Manager

Urban Air Adventure Parks is a leading indoor adventure park and the foremost operator in the location-based entertainment industry. Based in Dallas, Urban Air has pioneered the indoor adventure park concept, revolutionizing family entertainment by providing a safe, engaging, and exciting environment where people of all ages can come to enjoy physical activity and entertainment in a unique setting. As the largest adventure park operator worldwide, Urban Air is committed to creating memorable experiences that inspire children and families to aim higher and embrace new challenges they never thought possible. The company culture emphasizes fun, safety, and inclusivity, ensuring every guest feels welcome and every team member is motivated to contribute to a positive atmosphere known as the "Culture of Activating Awesome." Urban Air is an equal opportunity employer that values diversity and fosters professional growth within its teams.

The Assistant General Manager at Urban Air Adventure Parks plays a pivotal role in driving business success through exceptional leadership, operational excellence, and team development. This part-time position, with competitive wages ranging from $16.50 to $20.00 per hour and potential to transition to full-time, demands a dynamic individual who can motivate and lead staff while maintaining the company’s high standards of customer service and operational quality. Responsibilities include cultivating a high-performing team environment, conducting staffing operations such as hiring and retention, and managing staff development and recognition programs. The Assistant General Manager is also tasked with overseeing scheduling to ensure proper staffing and lead coverage tailored to business needs and customer satisfaction.

This leadership role extends to maintaining safety, cleanliness, and security throughout the park, while supervising various components of the operation, including entertainment, food and beverage services, attractions, and property inspections. A key component of the role is fostering effective communication and teamwork, leveraging individual strengths to maximize productivity and promote employee engagement. The Assistant General Manager drives continuous improvement efforts by adhering strictly to Urban Air’s operating standards and corporate philosophies. This role is ideal for a motivated hospitality professional with significant supervisory experience, a passion for customer service, and a talent for team development. Flexibility to work varied shifts, including weekends, evenings, and holidays, is essential. The Assistant General Manager embodies the brand’s values and culture, serving as a brand ambassador and champion for an environment where both guests and staff can thrive and enjoy their experience.