Assistant General Manager

Stonebridge is a distinguished leader in the hospitality industry, renowned for its innovative approach and unwavering commitment to excellence. As a privately owned hotel development and hospitality management company, Stonebridge manages a robust portfolio of over 160 hotels across the United States. The company thrives on being Dynamic, Deliberate, and Distinct, embedding these core values into every aspect of its operations to deliver exceptional experiences for guests and rewarding career growth for its team members. Stonebridge is dedicated to fostering an environment where both partners and investors can expand their ventures while providing employees with meaningful opportunities to build careers in hospitality. This dedication is reflected in the company’s focus on delivering memorable travel experiences and creating lifelong memories for guests.

The Assistant General Manager position at Stonebridge’s hotel in South San Francisco, California, represents a pivotal role within the property’s leadership team. Reporting directly to the General Manager, the Assistant General Manager supports the daily management of hotel operations, with a particular focus on front-of-house and housekeeping departments. This full-time, exempt role offers a competitive salary range of $75,000 to $80,000 annually. The Assistant General Manager’s responsibilities encompass managing staff performance, ensuring high standards of guest satisfaction, and maintaining operational efficiency aligned with the company’s financial goals and policies.

This role is crucial in upholding Stonebridge’s reputation for hospitality excellence. The Assistant General Manager collaborates closely with various departments, especially the Revenue Management Department, to optimize occupancy rates and enhance revenue through data-driven market analysis and local event forecasting. A significant part of the job involves supporting the sales team by keeping front office and reservation teams well-informed and trained on current rate structures and yield management strategies. Emphasizing leadership, the Assistant General Manager trains and motivates front desk staff to excel in customer service and daily operational tasks while fostering a positive and productive work environment.

Additionally, the Assistant General Manager contributes to financial stewardship by participating in budget preparation and forecasting changes related to operating expenses and labor costs. This includes adjusting controllable costs in response to monthly revenue trends to maintain profitability. In the absence of the General Manager, this role oversees crucial administrative functions such as cash handling, payroll, accounts payable, and accounts receivable, ensuring continued smooth operation.

Supporting guest services is another key element, where the Assistant General Manager trains team members to meet the company’s quality standards and personally addresses guest complaints to ensure satisfaction and loyalty. The role also involves managing guest loyalty programs and ensuring compliance with franchise or corporate policies. Recruiting and retaining talented associates through effective leadership and guidance is essential to maintain high service standards across all departments.

Operational oversight extends to the hotel’s physical condition, where the Assistant General Manager assists in managing maintenance and quality control initiatives to uphold the property’s standards. Working hand in hand with the General Manager, the Assistant General Manager tackles operational challenges and helps devise strategies for continuous improvement. The position requires adaptability and a commitment to reasonable accommodations for individuals with disabilities, fostering an inclusive workplace.

This position demands strong organizational skills, exceptional communication abilities, and proficiency with property management systems and Microsoft Office applications. Candidates are expected to bring 3-5 years of hotel management experience, ideally centered on front-office or rooms division operations, and demonstrate competency in revenue management, financial analysis, and staff development.

The work environment is primarily indoors and involves frequent interaction across guest areas, front-of-house, and housekeeping departments. Physical requirements include the ability to sit, stand, and walk for extended periods, occasionally lift objects up to 20 pounds, and maintain flexibility for evening, weekend, and holiday schedules.

Stonebridge is committed to equal employment opportunity and fosters a non-discriminatory work environment where all team members are respected and valued. The Assistant General Manager role is an excellent opportunity to contribute to a dynamic, growth-focused hospitality company dedicated to excellence in guest service and employee development.