Assistant General Manager

Wawa, Inc. is a renowned and trusted convenience store and gas station retail chain known for its commitment to quality, customer service, and community involvement. With a strong presence primarily along the East Coast of the United States, Wawa operates hundreds of stores delivering a seamless and friendly experience to millions of customers every day. The company is centered on providing fresh food, beverages, fuel, and essential convenience items while maintaining high standards for safety, quality, and operational excellence. Its focus on associate development, teamwork, and a supportive work culture makes Wawa a preferred employer in the retail sector. As Wawa continues to expand and innovate its services and offerings, it remains deeply committed to inclusivity, sustainability, and growth opportunities for its associates.

The Assistant General Manager (AGM) role at Wawa is a dynamic and influential position that requires a hands-on leader who plays a critical role in the daily operations of the store. This position not only involves overseeing business performance and profitability but also leading the hiring, training, and ongoing development of Customer Service Associates to ensure they meet company standards and are motivated to deliver exceptional customer care. As an AGM, you will be central to creating a positive and efficient store environment where excellent service is guaranteed. Your responsibilities include ensuring that customers leave satisfied by gathering and acting on feedback, resolving issues promptly, and maintaining smooth daily operations. You are also tasked with coordinating staff schedules, monitoring store performance metrics like sales and shrinkage, and implementing actionable plans for continuous improvement. This role requires strong communication skills, effective leadership, and the ability to foster teamwork among associates while managing operational objectives.

The Assistant General Manager position is hourly, with a competitive wage range of $24.50 to $30.60 per hour, depending on experience, location, and position. In addition to base pay, associates in this role are eligible for monthly bonus incentives, providing further motivation to drive the store’s success. Wawa supports inclusive employment with provisions for reasonable accommodations during the application process and maintains an equal opportunity workplace that respects diversity without discrimination. The benefits package for Wawa associates covers a comprehensive range of medical, dental, vision, mental health supports, and financial incentives, reflecting the company’s dedication to the wellbeing and growth of its team members. Working as an AGM at Wawa offers a challenging yet rewarding career path with ample opportunities to develop leadership skills and influence the customer experience positively.