Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $16.50 - $25.50
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Vision Insurance
Employee assistance program
Professional development opportunities
Job Description
MV Transportation is a leading provider of transportation services with a strong presence in various regions across the United States, including California. With a reputation built on reliability and safety, MV Transportation focuses on delivering comprehensive transit solutions that cater to the needs of communities, municipalities, and private sectors. The company prides itself on its commitment to exceptional customer service, regulatory compliance, and operational excellence. Their services span fixed route and paratransit systems, and they prioritize a culture of safety, responsiveness, and professionalism in all their operations. Operating under stringent contractual agreements, MV Transportation collaborates closely with city officials and other stakeholders to ensure they meet and exceed performance expectations in the transportation sector.
The role of the Operations Manager at MV Transportation is integral to maintaining the high standards that the company is known for. This full-time position typically operates within normal business hours from Monday to Friday, 8:00 a.m. to 5:00 p.m., with additional hours as needed during emergencies or specific business demands. The Operations Manager provides leadership, direction, and support to the assigned operating location, ensuring the delivery of annual business plans and compliance with contracting agency policies and company procedures. Reporting directly to the General Manager and the City, the Operations Manager is responsible for safe, efficient, and reliable transit service delivery. Their duties encompass a wide scope, such as overseeing daily operations; ensuring all operational performance goals are met; managing dispatch functions; and maintaining excellent customer relations.
Further responsibilities include designing effective operational systems and schedules, providing quality assurance, preventing and mitigating service interruptions or accidents, and ensuring comprehensive data collection and reporting as required by law and contract. The Operations Manager also ensures that all staff are knowledgeable, prepared, and professional, fostering a positive work environment that supports safety and compliance. Coordination with the City on substantive matters related to transit service is crucial, alongside managing specific customer service issues through direct contact and outreach initiatives. The Operations Manager also plays a significant role in training and mentoring staff, conducting regular operational metric reviews, and participating in labor and employee relations activities. This role is ideal for professionals with management experience in fixed route and paratransit environments who possess strong leadership, communication, and operational skills and who are dedicated to enhancing public transportation services while maintaining regulatory compliance.
The role of the Operations Manager at MV Transportation is integral to maintaining the high standards that the company is known for. This full-time position typically operates within normal business hours from Monday to Friday, 8:00 a.m. to 5:00 p.m., with additional hours as needed during emergencies or specific business demands. The Operations Manager provides leadership, direction, and support to the assigned operating location, ensuring the delivery of annual business plans and compliance with contracting agency policies and company procedures. Reporting directly to the General Manager and the City, the Operations Manager is responsible for safe, efficient, and reliable transit service delivery. Their duties encompass a wide scope, such as overseeing daily operations; ensuring all operational performance goals are met; managing dispatch functions; and maintaining excellent customer relations.
Further responsibilities include designing effective operational systems and schedules, providing quality assurance, preventing and mitigating service interruptions or accidents, and ensuring comprehensive data collection and reporting as required by law and contract. The Operations Manager also ensures that all staff are knowledgeable, prepared, and professional, fostering a positive work environment that supports safety and compliance. Coordination with the City on substantive matters related to transit service is crucial, alongside managing specific customer service issues through direct contact and outreach initiatives. The Operations Manager also plays a significant role in training and mentoring staff, conducting regular operational metric reviews, and participating in labor and employee relations activities. This role is ideal for professionals with management experience in fixed route and paratransit environments who possess strong leadership, communication, and operational skills and who are dedicated to enhancing public transportation services while maintaining regulatory compliance.
Job Requirements
- must have one to three years of management experience
- experience in fixed route or paratransit operations
- ability to work independently with strong communication skills
- knowledge of contractual obligations and company policies
- ability to manage in a fast paced environment
Job Qualifications
- one to three years of management experience in a similar sized fixed route environment
- paratransit experience is a plus
- experience in scheduling, personnel management, and training
- ability to work independently
- strong written and verbal communication skills
- knowledge of contractual obligations
- knowledge of company policy
- experience managing a fast paced environment
Job Duties
- ensure all operational performance goals are met
- design and manage effective operations and system scheduling
- implement quality assurance processes
- provide highest quality passenger and resident service
- prevent and mitigate service delays, interruptions, and accidents
- collect, compile, analyze, and report required data
- manage compliance with federal, state, and local regulatory requirements
- maintain knowledge, preparedness, and professionalism of operating personnel
- respond professionally to passenger and public comments and concerns
- attend meetings at the Citys request
- manage on-time performance and driver availability
- manage all dispatch functions
- manage customer relations through direct contact and outreach
- identify, select, train and mentor location staff
- communicate effectively with location staff and support team
- assist in overseeing safety and training programs to ensure compliance
- contribute to the division's safety culture
- maintain routine client contact to meet or exceed expectations
- assist with departmental audits
- review operational metrics regularly
- implement and adhere to company policies and procedures
- participate in labor and employee relations activities
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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