Assistant General Manager

Charlotte, NC, USA|Onsite, Travel

Job Overview

Employment Type

Full-time

Work Schedule

Day Shifts

Weekend Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Health savings account

401(k) retirement plan

Paid vacation

paid sick days

hotel discounts

educational assistance

Paid parental leave

Life insurance

Short term disability insurance

long term disability insurance

employee perks

Hospital Indemnity insurance

critical illness insurance

accident insurance

Job Description

Sonesta ES Suites is a well-established, renowned extended stay hotel brand known for its exceptional commitment to providing comfortable and cost-effective accommodations tailored for extended visits. As a reputable player in the hospitality industry, Sonesta specializes in blending the comforts of home with the conveniences of hotel living, catering primarily to business travelers, relocating families, and anyone seeking extended lodging options. With its dedication to quality service and guest satisfaction, Sonesta has built a strong reputation for delivering an unmatched guest experience through premium amenities, meticulous property management, and industry-leading customer service standards.

The Assistant General Manager (AGM) positi... Show More

Job Requirements

Bachelor’s degree in hotel administration, business administration or related field preferred
Three years as a general manager, operations manager, and/or director of sales in extended stay hotels preferred
Ability to speak, read, and write fluent English
Other languages beneficial
Professional verbal and written communication skills
Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances
Problem solving, reasoning, motivating, organizational and training abilities
Ability to prioritize and organize work assignments
Experience with Microsoft Office and Opera systems preferred
Ability to travel including some overnight travel is required
Valid driver’s license required
Frequently standing up, bending, climbing, kneeling, and moving about the facility
Will be exposed to commercial cleaning chemicals
Carrying, lifting or pulling items weighing up to 50 pounds
Frequently handling objects and equipment
Will be required to work mornings, evening, weekends, and holidays

Job Qualifications

Bachelor’s degree in hotel administration, business administration or related field preferred
Three years of management experience in extended stay hotels preferred
Ability to speak, read, and write fluent English
Professional verbal and written communication skills
Strong mathematical skills including budgeting and financial analysis
Proven problem solving and organizational skills
Ability to prioritize and manage multiple tasks
Experience with Microsoft Office and Opera systems
Valid driver’s license
Ability to work flexible hours including mornings, evenings, weekends, and holidays
Ability to motivate and train staff
Knowledge of hotel operations and guest service standards

Job Duties

Deliver on the promise of Sonesta Service in all interactions with guests and clients
Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel
Create processes and procedures to ensure the hotel is properly supplied with all guest amenities, all food and beverage outlets are meeting guest expectations, and the hotel is properly maintained and clean
Manage the direct sales activities of the hotel in partnership with the hotel’s Regional Sales Director (RSD) and Global Sales Office (GSO) to uncover the appropriate demand located in the hotel’s trade area
Directly supervise the hotel’s Director of Sales and partner with the above sales support team to create and execute the hotel’s sales and marketing plan to secure the fair market share of business for the hotel
Manage the overall seasonal demand strategy in partnership with the hotel’s Regional Revenue Manager (RRM) with regard to room type and length of stay pricing
Work with the hotel’s property management system (Opera) and reservation system (Synxis) to maximize revenue through occupancy and rate adjustments based on market conditions
Regularly sell hotel rooms through direct client contact
Establish and implement appropriate service recovery guidelines in order to ensure complete guest satisfaction
Respond to guest complaints or concerns in a prompt and professional manner
Manage the Sonesta ES Suites brand positioning through the proper use of all marketing programs
This would include, but is not limited to the creation of everyday surprises, the implementation and management of the company’s guest recognition program (Travel Pass) and the proper use of all logo and graphics standards
Manage the front office, housekeeping, and food and beverage operation of the hotel through the direct supervision of the Operations Manager
Manage the appearance, condition, and preventive maintenance of the physical plant through the direct supervision of the Maintenance Manager
Attend Evening Social and Breakfast events as a representative of the management team of the hotel and to prospect for additional sales leads
Lead the development, implementation and monitoring of capital and operational budgets for the hotel which support the overall objectives of the company
Work with the Finance Department on the identification of variances and communication to ownership on the hotel’s financial condition
In partnership with the hotel’s assigned General Ledger Accountant and in accordance with company rules and policies, ensure the proper process is in place to manage and report the inflow of money in and out of the hotel
In partnership with the Manager, National Engineering and Facilities Operations and in accordance with company rules and policies, ensure the proper process is in place to manage and report on the condition of the physical building(s), grounds, and parking surfaces
This includes the creation and management of the hotel’s annual capital and operations expense budget to improve and maintain the facility for guests and ownership
In partnership with the hotel’s assigned Human Resources representatives and in accordance with company rules and policies, ensure the proper process is in place to manage and report on the human resources and benefits programs within the hotel
This includes the recruiting, onboarding, training, ongoing performance management, and offboarding of all associates of the hotel
In partnership with the assigned Information Technology representatives and in accordance with company rules and policies, ensure the proper process is in place to manage and report on the proper use, maintenance and location of all information technology hardware and software provided to the hotel
This includes the proper use of all systems in order to service all guests and provide a return on investment to owners
In partnership with the assigned Procurement representatives and in accordance with company rules and policies, ensure the proper process is in place to manage and report on the purchasing of all supplies needed to manage the hotel
This includes the proper use of any platforms and/or programs to leverage purchasing power and the analysis of hotel spending to identify efficiencies
Enforce hotel standards, policies, and procedures are in place within the hotel departments
Act as “Manager on duty” as required
Ensure compliance with federal, state and local laws regarding health, safety, and alcohol services
Perform other duties as assigned

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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please contact the employer.

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