Assistant General Manager-203210

Madison, WI, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Exact $22.00

Work Schedule

Standard Hours

Benefits

weekly pay

Competitive wages

employee recognition programs

Medical insurance

Dental Insurance

Vision Insurance

Health care flexible spending accounts

dependent care flexible spending accounts

employer paid basic life insurance

Employer paid AD&D insurance

Employer Paid Long Term Disability

Optional employee paid voluntary benefits

short term disability

Buy-up long term disability

supplemental life insurance

Dependent Life Insurance

401K Savings Plan

Paid Time Off

Employee assistance program

Employee perks program

Job Description

ESA Management, LLC is a leading hospitality company that operates hotels with a strong commitment to excellence in guest services and employee satisfaction. Established to provide premier management services, ESA Management focuses on delivering outstanding experiences both for guests and associates through dedicated leadership and comprehensive operational standards. The company fosters a culture of respect, teamwork, and continuous improvement, underscored by its commitment to compliance with safety, security, and company policies. This framework has made ESA Management a trusted name in the hotel management industry, known for its innovative strategies and strong leadership practices designed to maximize revenue, reduce costs, and enhance satisfaction across all operational levels.

The Assistant General Manager (AGM) position at ESA Management is a pivotal role, assisting the General Manager or Multi-Unit General Manager in overseeing the day-to-day operations of the hotel. This position is designed to ensure optimal performance in various operational areas while fostering an exceptional environment for both guests and associates. The AGM is hands-on, actively managing hourly staff including scheduling, overseeing daily activities, training, and leading with a commitment to create a positive workplace culture. Key responsibilities include ensuring compliance with company standards, especially regarding safety and security, driving initiatives that increase revenue and improve guest and associate satisfaction, and providing excellent guest service by resolving issues promptly and professionally. The role also involves active participation in budget control, labor monitoring, and inventory management.

In addition to operational management, the AGM serves as a leader who promotes teamwork, energy, enthusiasm, and associate recognition, essential for maintaining morale and performance. The position requires a proactive approach to managing daily tasks such as inspecting guest rooms, overseeing guest readiness, handling the purchase order process, supporting cash management, and engaging in sales activities. The AGM also acts as the manager on duty in the absence of the GM, ensuring seamless hotel operations at all times.

This full-time role offers competitive wages ranging from $21.60 to $22.00 per hour, complemented by a comprehensive benefits package that supports both the health and financial well-being of associates. ESA Management values diversity and inclusivity, promoting equal opportunity employment across all facets of its workforce. This position is ideal for candidates passionate about hospitality management, seeking to develop leadership skills while contributing to a dynamic and rewarding hotel environment.

Job Requirements

Comprehend fundamental instructions, write short correspondence and memos
Solid fluency English skills for effective communication with guests, associates and vendors
Ability to operate property management system technology including shift reports and audit functions
Ability to perform basic mathematical operations
Ability to apply common sense understanding to carry out detailed instructions
Supervisory skills to oversee daily activities of 8 to 15 hourly staff
Ability to organize multiple priorities for peak operational efficiency
Prior hotel experience in hospitality or retail
High school diploma or GED or equivalent
Prior supervisory experience preferred
Demonstrated leadership ability desired
Ability to occasionally bend, kneel, crouch and lift up to 25 pounds
Willingness to work in various environmental conditions including outdoors, wet or humid environments
Ability to travel within reasonable geography to cover additional locations

Job Qualifications

Prior hotel experience in a hospitality or retail establishment
High school diploma or GED, or equivalent education and experience
Some job-related college level courses preferred
Prior supervisory experience preferred
Demonstrated leadership ability desired
Solid fluency in English including reading, writing and verbal communication
Ability to operate property management system technology
Strong supervisory and organizational skills

Job Duties

Demonstrates and promotes 100% commitment to providing the best possible experience for our guests
Become trained in all managerial functions and operations at the hotel level
Ensures all associates are properly onboarded, trained and complete ESU required training timely
Promotes compliance with company policies and safety and security procedures
Drives compliance with policies, rules, and standards including safety and security guidelines at the property level
Ensures associates drive company initiatives to increase revenue, lower costs and increase guest and associate satisfaction
Serves as first level management contact for guest service issues and resolves guest issues promptly
Assists in maximizing revenues and flow through to GOP to meet or exceed budgeted EBITDA
Assists in interviewing, onboarding and training new associates
Enhances positive work environment through direct supervision and involvement with hourly staff
Participates in daily team meetings and fosters continuous improvement
Aids budgetary control including labor monitoring, scheduling and expense control
Inspects guest rooms and ensures rooms are guest ready
Manages purchase order process, ordering and receiving products timely
Supports cash management and compliance
Assists with hotel sales activities including lead generation
Monitors social media for timely and appropriate responses
Provides back-up support across multiple hotel functions as needed
Acts as manager on duty in absence of GM