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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $22.00
Work Schedule
Standard Hours
Benefits
weekly pay
Competitive wages
employee recognition programs
Medical insurance
Dental Insurance
Vision Insurance
Health care flexible spending accounts
dependent care flexible spending accounts
employer paid basic life insurance
Employer paid AD&D insurance
Employer Paid Long Term Disability
Optional employee paid voluntary benefits
short term disability
Buy-up long term disability
supplemental life insurance
Dependent Life Insurance
401K Savings Plan
Paid Time Off
Employee assistance program
Employee perks program
Job Description
ESA Management, LLC is a leading hospitality company that operates hotels with a strong commitment to excellence in guest services and employee satisfaction. Established to provide premier management services, ESA Management focuses on delivering outstanding experiences both for guests and associates through dedicated leadership and comprehensive operational standards. The company fosters a culture of respect, teamwork, and continuous improvement, underscored by its commitment to compliance with safety, security, and company policies. This framework has made ESA Management a trusted name in the hotel management industry, known for its innovative strategies and strong leadership practices designed to maximize revenue, reduce costs,... Show More
Job Requirements
- Comprehend fundamental instructions, write short correspondence and memos
- Solid fluency English skills for effective communication with guests, associates and vendors
- Ability to operate property management system technology including shift reports and audit functions
- Ability to perform basic mathematical operations
- Ability to apply common sense understanding to carry out detailed instructions
- Supervisory skills to oversee daily activities of 8 to 15 hourly staff
- Ability to organize multiple priorities for peak operational efficiency
- Prior hotel experience in hospitality or retail
- High school diploma or GED or equivalent
- Prior supervisory experience preferred
- Demonstrated leadership ability desired
- Ability to occasionally bend, kneel, crouch and lift up to 25 pounds
- Willingness to work in various environmental conditions including outdoors, wet or humid environments
- Ability to travel within reasonable geography to cover additional locations
Job Qualifications
- Prior hotel experience in a hospitality or retail establishment
- High school diploma or GED, or equivalent education and experience
- Some job-related college level courses preferred
- Prior supervisory experience preferred
- Demonstrated leadership ability desired
- Solid fluency in English including reading, writing and verbal communication
- Ability to operate property management system technology
- Strong supervisory and organizational skills
Job Duties
- Demonstrates and promotes 100% commitment to providing the best possible experience for our guests
- Become trained in all managerial functions and operations at the hotel level
- Ensures all associates are properly onboarded, trained and complete ESU required training timely
- Promotes compliance with company policies and safety and security procedures
- Drives compliance with policies, rules, and standards including safety and security guidelines at the property level
- Ensures associates drive company initiatives to increase revenue, lower costs and increase guest and associate satisfaction
- Serves as first level management contact for guest service issues and resolves guest issues promptly
- Assists in maximizing revenues and flow through to GOP to meet or exceed budgeted EBITDA
- Assists in interviewing, onboarding and training new associates
- Enhances positive work environment through direct supervision and involvement with hourly staff
- Participates in daily team meetings and fosters continuous improvement
- Aids budgetary control including labor monitoring, scheduling and expense control
- Inspects guest rooms and ensures rooms are guest ready
- Manages purchase order process, ordering and receiving products timely
- Supports cash management and compliance
- Assists with hotel sales activities including lead generation
- Monitors social media for timely and appropriate responses
- Provides back-up support across multiple hotel functions as needed
- Acts as manager on duty in absence of GM
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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