Assistant General Manager 2

Hyatt is a globally recognized hospitality company that believes in the transformative power of belonging. With a commitment to making people feel at home no matter where they are in the world, Hyatt turns simple trips into memorable journeys, ordinary encounters into exceptional experiences, and ordinary jobs into fulfilling careers. Hyatt fosters a connected, sustainable, and inclusive environment where every role matters. The company encourages individuality, celebrates diversity, and provides opportunities for career growth in a dynamic and supportive workplace.

Located in downtown Madison, Hyatt Place Madison/Downtown is ideally situated within walking distance of some of the city’s most notable attractions, including the Wisconsin Capitol Building, Sylvee concert venue, and the Overture Center for the Arts. This location offers travelers convenient access to the vibrant heart of Madison with the comfort and convenience of complimentary Wi-Fi, an always-accessible StayFit gym, and a buffet breakfast, positioning Hyatt Place Madison/Downtown as a perfect choice for both leisure and business travelers.

The Assistant General Manager 2 role at Hyatt Place Madison/Downtown is a critical leadership position focused on maintaining operational excellence and delivering an exceptional guest experience. Reporting directly to the General Manager and working alongside Assistant General Manager 1, the AGM2 is responsible for overseeing daily hotel operations including guest services, housekeeping, front office, food and beverage, and maintenance departments. This role demands a proactive leader who can thrive in a fast-paced environment, possess strong team management skills, and demonstrate a commitment to quality control and compliance with Hyatt standards.

The AGM2 plays a vital role in ensuring guest satisfaction by addressing concerns promptly and fostering a welcoming atmosphere throughout the hotel. Leading by example, this position supervises, motivates and supports staff members to cultivate a positive team culture and maintain high levels of employee engagement. Additionally, the Assistant General Manager supports financial oversight tasks such as budgeting, forecasting, and controlling operating costs to maximize revenue.

The role also emphasizes staff development through hiring, training, and evaluating employees, reinforcing Hyatt’s belief in nurturing career growth through ongoing mentorship and professional development. Furthermore, the Assistant General Manager collaborates closely with the Sales team to drive marketing efforts and enhance the hotel’s competitive position in the market. Accurate reporting and data analysis are also key responsibilities, requiring the preparation of detailed monthly performance reports encompassing revenue, occupancy rates, and guest satisfaction scores.

Hyatt offers a supportive benefits package that includes medical, dental, and vision insurance after 30 days for full-time employees, tuition reimbursement, free employee parking or bus passes, paid vacation and personal leave, complimentary room nights, and special discounts. Additional benefits include a 401k retirement plan with company matching, employee stock purchase programs, free weekly colleague meals, and ample opportunities for career advancement. Hyatt’s core values of empathy, integrity, respect, inclusion, experimentation, and wellbeing underscore the company’s commitment to a positive workplace and outstanding guest experiences.

This position is ideal for candidates with 2-3 years of hotel management experience, excellent leadership abilities, and strong communication skills. Experience with hotel operations, proficiency in management software like Opera, flexible scheduling capabilities, and a background in sales and marketing will contribute to success in this influential role. Hyatt Place Madison/Downtown invites passionate hospitality professionals to apply and become part of a team dedicated to making every guest’s stay remarkable.