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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Tuition Reimbursement
Free parking
Paid vacation
discounted room rates
Retirement Plan
Employee stock purchase plan
Free Meals
Career growth opportunities
Job Description
Hyatt is a globally recognized hospitality company that stands at the forefront of providing exceptional lodging experiences. Renowned for its commitment to cultivating a sense of belonging, Hyatt believes in creating environments where guests feel at home no matter where they are in the world. This approach transforms ordinary trips into memorable journeys, casual encounters into enriching experiences, and everyday jobs into rewarding careers. Hyatt's philosophy centers on a hospitality culture that is human, connected, and sustainable, where every role is significant and individuality is celebrated. With a broad network of hotels and resorts around the globe, Hyatt offers boundless... Show More
Job Requirements
- Minimum of 2 years experience in a similar assistant general manager role
- Proven leadership ability in a hotel environment
- Knowledge of hotel operations and guest services
- Strong communication skills both verbal and written
- Ability to handle guest complaints professionally and effectively
- Competency with hotel management systems such as Opera
- Capacity to work flexible schedules including weekends and holidays
- Willingness to support sales and marketing initiatives
- Experience in financial planning and budget management
- Ability to foster a positive team environment
Job Qualifications
- 2-3 years of experience in hotel management preferably in an Assistant General Manager or similar role
- Strong understanding of hotel operations including front desk housekeeping food and beverage and maintenance
- Exceptional leadership and team-building skills with the ability to motivate and develop staff
- Excellent communication and interpersonal skills both with guests and colleagues
- Strong problem-solving and conflict-resolution abilities
- Proficiency in hotel management software i.e. Opera and Microsoft Office Suite
- Flexible and adaptable able to thrive in a dynamic fast-paced environment
- Ability to work varied hours including nights weekends and holidays
- Previous experience in sales and marketing within the hotel industry
- Experience in managing budgets and financial reports
Job Duties
- Assist in overseeing the daily operations of the hotel including guest services housekeeping front office food and beverage and maintenance
- Ensure that the highest standards of guest satisfaction are consistently met by handling guest concerns and maintaining a welcoming atmosphere
- Supervise and motivate staff providing coaching and support while fostering a positive team culture and maintaining employee engagement
- Assist in budgeting forecasting and financial planning helping manage operating costs and maximize revenue
- Hire train and evaluate hotel employees encouraging career growth and development through ongoing training and mentorship
- Ensure all hotel operations comply with company policies standards health and safety regulations and local laws
- Work alongside the Sales team to promote the hotel’s services and increase booking rates ensuring competitiveness in the market
- Assist the General Manager in preparing monthly reports including revenue occupancy rates guest satisfaction scores and performance metrics
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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