Assistant Front Office Manager/Reservation Manager - Doubletree by Hilton Berkeley Marina

Hilton is a globally recognized hospitality leader known for delivering exceptional guest experiences through a commitment to quality, innovation, and operational excellence. With a rich heritage and a portfolio of full-service hotels worldwide, Hilton upholds a reputation for maintaining the highest standards in the hospitality industry. The company emphasizes superior service, guest satisfaction, and a welcoming atmosphere fostered through meticulous attention to detail and employee engagement. As a part of Hilton, team members enjoy dynamic work environments that encourage professional growth, continuous learning, and the pursuit of excellence across all aspects of hotel operations. Hilton’s brand standards ensure consistency and reliability, making every guest’s stay memorable and comfortable across its global properties.

The Front Office Operations and Reservations Manager role at Hilton is a pivotal position, integral to the seamless coordination and management of the daily operations within the Front Office department. This role encompasses oversight of the Front Desk, Guest Services, Bell Services, and Night Audit to guarantee that guest interactions are handled with the utmost professionalism and efficiency. The manager is responsible for ensuring compliance with Hilton’s stringent brand standards, company policies, and operating procedures, all while maintaining a guest-centric approach.

Successful execution of this role involves proactive monitoring of daily arrivals, departures, VIP guests, group blocks, and special requests to ensure an exceptional hospitality experience. The position also includes conducting pre-shift meetings to communicate operational updates, managing room assignments and inventory with precision, and overseeing room availability, overselling situations, and room moves to maximize occupancy without sacrificing guest satisfaction.

An essential component of the role involves supporting the Front Office Manager through assisting with scheduling, payroll review, and labor management to optimize departmental efficiency. The manager may be required to act as Manager on Duty, thereby taking responsibility for operational management and decision-making during assigned periods. Maintaining strict adherence to cash handling and audit procedures is critical to ensuring financial accuracy and integrity. Additionally, the position requires maintaining a secure environment in compliance with safety, security, and emergency protocols.

In the realm of Reservations Management, this role demands continuous oversight of individual and group bookings to guarantee accuracy, rate integrity, and effective inventory control. The manager will analyze daily pickup, pace, cancellations, no-shows, and forecasting reports to maximize revenue and occupancy. Collaboration with Sales, Revenue Management, Housekeeping, and Front Office teams is essential to coordinate room inventory and group arrivals efficiently.

The position also requires managing third-party reservation channels, guaranteeing precise booking information, and resolving any discrepancies or guest concerns in a timely manner. Monitoring online travel agency reservations and ensuring proper billing and routing enhances Hilton’s reputation for seamless guest service. During peak demand periods, inventory balancing is critical to optimizing room availability and revenue generation.

Leadership is a key focus, with responsibilities to supervise, coach, and mentor team members in both Front Office and Reservations departments. This includes facilitating new hire training, conducting ongoing staff development, performing evaluations, and providing performance coaching. The manager will assist in recruitment, interviewing, onboarding, and cultivating a positive, inclusive, and collaborative workplace culture. Upholding attendance, grooming, and performance standards ensures a professional and motivated team dedicated to delivering Hilton’s exceptional service values.