Assistant Front Office Manager| Full Benefits Included

Hyatt is a globally recognized hospitality company that believes in the power of belonging—making people feel at home no matter where they are in the world. With a strong commitment to turning trips into journeys and jobs into careers, Hyatt fosters an environment where connections are meaningful, experiences are memorable, and sustainability is prioritized. Every employee plays a critical role in delivering hospitality that goes beyond service to create lasting impressions for guests worldwide. Grand Hyatt DFW, a proud member of the Hyatt family, offers a unique blend of luxury and convenience within Dallas Fort Worth Airport Terminal D. Guests enjoy direct access to all terminals, stunning runway views from luxury rooms and suites, and high-end dining options at Grand Met restaurant and bar. The hotel also provides full-service meeting and event spaces tailored for upscale business functions, making it an ideal choice for travelers and corporate clients alike. This role is a fantastic opportunity for a hands-on leader who is passionate about hospitality and eager to support front office operations in a dynamic and fast-paced airport hotel setting. This position involves managing the daily operations of the front office, including the front desk, guest services, arrivals, departures, and guest communications, always with an eye toward delivering exceptional guest experiences that meet Hyatt's high standards. As a front office leader, you will be responsible for coaching and leading colleagues during assigned shifts, ensuring a smooth check-in and check-out process for a diverse guest base that includes World of Hyatt members, VIPs, groups, airline crews, business travelers, and international visitors. You will also monitor room status, manage room assignments and upgrades, and proactively respond to guest concerns and service opportunities, maintaining a visible and welcoming presence in the lobby during peak times. The role requires strong collaboration with other hotel departments such as housekeeping, engineering, security, reservations, sales, events, and food and beverage to ensure comprehensive guest satisfaction. Your responsibilities will include conducting pre-shift meetings, supporting colleague onboarding and training, managing schedules and performance feedback, and ensuring compliance with all hotel policies regarding cash handling, credit card procedures, privacy, safety, and security. You will regularly review guest feedback, service scores, and operational reports to identify trends and improve service delivery. Additionally, duties extend to supporting night audit, accounting, billing, and reporting processes when required. Acting as the manager on duty during assigned times, maintaining a professional and organized front office environment, and performing other duties as assigned by the Rooms or hotel leadership team will also be part of your role. Grand Hyatt DFW is an award-winning hotel recognized for excellence in hospitality, workplace culture, and guest service, including accolades such as TripAdvisor Traveler’s Award 2025, Texas’s Leading Airport Hotel 2025, AAA Four Diamond Award, and designation as a Fortune 100 Best Company to Work For 2025. This position is intended for local candidates residing in the Dallas-Fort Worth area; relocation assistance is not available. Joining Hyatt means becoming part of a diverse and inclusive team that celebrates individuality and shares a commitment to hospitality as a fulfilling career rather than just a job. This opportunity comes with excellent benefits designed to support your well-being and professional growth, including medical, dental, vision insurance, paid time off, and much more. If you are ready to lead with empathy, inspire excellence, and make meaningful contributions within a prestigious global hospitality brand, the Grand Hyatt DFW is the perfect place to advance your career.