Assistant Front Office Manager - The Juniper Hotel In Cupertino, A Curio Collection by Hilton

The Juniper Hotel in Cupertino is a distinguished member of the hospitality industry, known for its commitment to delivering exceptional guest experiences in a vibrant and dynamic environment. As part of the broader Hilton family, which has been a leader in hospitality since 1919, the Juniper Hotel maintains Hilton's core values of integrity, leadership, teamwork, ownership, and a dedicated sense of urgency. Hilton's legacy of quality, innovation, and customer focus is embodied in every aspect of the Juniper Hotel's operations, making it an iconic destination for business and leisure travelers alike.

Hilton, as a leading global hospitality company, operates a diverse portfolio of properties ranging from luxurious full-service hotels and resorts to extended-stay suites and mid-priced accommodations. This expansive reach underpins the Juniper Hotel's standards and practices, providing a robust framework for employee development, guest satisfaction, and operational excellence. At the Juniper Hotel, employees are supported by the rich heritage and forward-thinking vision of Hilton, creating a workplace atmosphere where passion for hospitality and career advancement are strongly encouraged.

The role of Assistant Front Office Manager at the Juniper Hotel presents an exciting opportunity for hospitality professionals who are eager to take the next step in their careers. This full-time position offers an hourly pay rate between $28.00 and $30.00 and requires open availability, including nights, weekends, and holidays. The assistant manager will play a critical role in overseeing front desk operations, ensuring that the hotel consistently delivers outstanding guest service and maintains financial profitability.

The Assistant Front Office Manager will be responsible for assigning work, supervising team performance, and managing all front office procedures, which include guest check-in and check-out, lobby traffic control, luggage assistance, telephone operator services, and managing room rates and availability. This leadership role requires strong customer service skills and the ability to respond efficiently and effectively to guest inquiries and complaints, supporting the team to resolve issues in a timely and friendly manner.

Furthermore, the Assistant Front Office Manager will lead pre-shift meetings, schedule and assign daily tasks, and provide training and development to team members. Monitoring lobby traffic and adjusting staffing to meet demand ensures a smooth flow of operations and enhances the guest experience. Performance evaluation and continuous team support are integral to fostering a motivated and high-performing front office team.

Candidates for this position should ideally bring at least one year of front desk experience in a hospitality environment, with previous supervisory experience considered a significant plus. The role demands strong leadership qualities and an ability to inspire and manage staff while maintaining a guest-focused approach aligned with Hilton's values.

Working at the Juniper Hotel, within the Hilton network, means committing to a culture that champions quality, productivity, dependability, customer focus, and adaptability. Hilton's vision to fill the earth with the light and warmth of hospitality unites the team daily to create remarkable and memorable experiences for guests around the world. Employees at the Juniper Hotel benefit from the brand's global reputation and comprehensive career development opportunities, making it an ideal place for hospitality professionals to grow and succeed.