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Assistant Front Office Manager - The Juniper Hotel In Cupertino, A Curio Collection by Hilton
Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $28.00 - $30.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
flexible scheduling
Job Description
The Juniper Hotel in Cupertino is a distinguished member of the hospitality industry, known for its commitment to delivering exceptional guest experiences in a vibrant and dynamic environment. As part of the broader Hilton family, which has been a leader in hospitality since 1919, the Juniper Hotel maintains Hilton's core values of integrity, leadership, teamwork, ownership, and a dedicated sense of urgency. Hilton's legacy of quality, innovation, and customer focus is embodied in every aspect of the Juniper Hotel's operations, making it an iconic destination for business and leisure travelers alike.
Hilton, as a leading global hospitality company, opera... Show More
Hilton, as a leading global hospitality company, opera... Show More
Job Requirements
- At least one year of front desk experience in a hospitality environment
- previous supervisory experience is a plus
- availability to work nights, weekends and holidays
- strong leadership and customer service skills
- ability to manage and assign work
- excellent communication skills
- ability to handle guest complaints professionally and efficiently
Job Qualifications
- At least one year of front desk experience in a hospitality environment
- previous supervisory experience is a plus
- strong leadership skills
- excellent customer service skills
- ability to lead and train a team
- strong communication and interpersonal skills
- adaptability and problem-solving skills
Job Duties
- Assign work and supervise team member performance in all front office procedures including guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability
- respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner
- support and assist team members in handling guest inquiries and requests and in resolving guest complaints
- schedule, assign daily work, lead pre-shift meetings, inform and train team members
- monitor, observe and assist in evaluating team member performance
- monitor lobby traffic and adjust staffing accordingly
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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