Job Overview
Employment Type
Full-time
Compensation
Salary
Range $68,000.00 - $75,000.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Free room nights
discounted room rates
Medical insurance
prescription insurance
Dental Insurance
Vision Insurance
401K with company match
Paid vacation
paid sick days
paid family leave
Tuition Reimbursement
free colleague meals
Employee stock purchase plan
Retail Discounts
Job Description
Grand Hyatt at SFO is a premier luxury hotel located directly within San Francisco International Airport, offering travelers stunning views, exceptional service, and convenient access to both the airport and the city of San Francisco. As part of the globally renowned Hyatt Hotels Corporation, Grand Hyatt at SFO embodies the Hyatt philosophy of hospitality that goes beyond a simple job — it’s a career for individuals passionate about creating memorable guest experiences. The hotel features soundproof floor-to-ceiling windows that provide breathtaking views and ensures that guests enjoy culinary delights and sophisticated bar experiences without ever having to leave the airport premises.
At Grand Hyatt at SFO, the commitment to hospitality is rooted in a sense of belonging, inclusivity, and sustainability. The hotel fosters a welcoming environment where every team member’s role is valued, individuality is celebrated, and career growth opportunities abound. Emphasizing the power of human connections, the Grand Hyatt brand transforms routine trips into extraordinary journeys while maintaining high standards of luxury and guest satisfaction.
In the role of Assistant Front Office Manager, you will become a crucial part of the Rooms leadership team, responsible for supporting the comprehensive operations of the hotel’s Front Office. This position requires a dynamic, service-oriented leader capable of managing daily front desk and guest service operations that include guest arrivals and departures, room inventory management, and ensuring smooth lobby flow. The Assistant Front Office Manager plays an essential role in creating seamless guest experiences in a fast-paced, high-volume airport hotel environment, often serving VIP guests, airline crews, World of Hyatt members, and group visitors.
The successful candidate will be a hands-on leader with excellent interpersonal and problem-solving skills, capable of coaching and leading front office colleagues to maintain Hyatt’s distinguished service standards. They must be adept at anticipating guest needs, resolving conflicts with professionalism, and balancing operational priorities effectively. This role offers a unique opportunity to engage with various departments such as housekeeping, engineering, security, food and beverage, and sales to ensure all guest needs are met promptly and satisfactorily.
Additionally, the Assistant Front Office Manager will play a role in managing operational logistics such as room upgrades, overbooking scenarios, out-of-order room handling, and occupancy reviews. The position also involves training, onboarding, scheduling, and performance feedback to promote a motivated and engaged team.
This non-exempt salaried position is based on a 47.5-hour work week with compensation ranging from $68,000 to $75,000 annually. Grand Hyatt at SFO provides an enriching work environment where every colleague contributes to crafting extraordinary memories for hotel guests. This role promises career development, a variety of benefits, and the chance to work within a trusted brand that values both its guests and employees alike.
At Grand Hyatt at SFO, the commitment to hospitality is rooted in a sense of belonging, inclusivity, and sustainability. The hotel fosters a welcoming environment where every team member’s role is valued, individuality is celebrated, and career growth opportunities abound. Emphasizing the power of human connections, the Grand Hyatt brand transforms routine trips into extraordinary journeys while maintaining high standards of luxury and guest satisfaction.
In the role of Assistant Front Office Manager, you will become a crucial part of the Rooms leadership team, responsible for supporting the comprehensive operations of the hotel’s Front Office. This position requires a dynamic, service-oriented leader capable of managing daily front desk and guest service operations that include guest arrivals and departures, room inventory management, and ensuring smooth lobby flow. The Assistant Front Office Manager plays an essential role in creating seamless guest experiences in a fast-paced, high-volume airport hotel environment, often serving VIP guests, airline crews, World of Hyatt members, and group visitors.
The successful candidate will be a hands-on leader with excellent interpersonal and problem-solving skills, capable of coaching and leading front office colleagues to maintain Hyatt’s distinguished service standards. They must be adept at anticipating guest needs, resolving conflicts with professionalism, and balancing operational priorities effectively. This role offers a unique opportunity to engage with various departments such as housekeeping, engineering, security, food and beverage, and sales to ensure all guest needs are met promptly and satisfactorily.
Additionally, the Assistant Front Office Manager will play a role in managing operational logistics such as room upgrades, overbooking scenarios, out-of-order room handling, and occupancy reviews. The position also involves training, onboarding, scheduling, and performance feedback to promote a motivated and engaged team.
This non-exempt salaried position is based on a 47.5-hour work week with compensation ranging from $68,000 to $75,000 annually. Grand Hyatt at SFO provides an enriching work environment where every colleague contributes to crafting extraordinary memories for hotel guests. This role promises career development, a variety of benefits, and the chance to work within a trusted brand that values both its guests and employees alike.
Job Requirements
- High school diploma or equivalent
- Previous supervisory experience in hotel operations or front office preferred
- Excellent communication and interpersonal skills
- Ability to work flexible hours including weekends, holidays, and nights
- Strong organizational and multitasking abilities
- Proficient with hotel property management systems and Microsoft Office
- Ability to handle guest issues professionally and efficiently
- Must be able to lead a team and deliver exceptional guest service
- Knowledge of Hyatt brand standards and service culture preferred
- Ability to work under pressure in a fast-paced environment
Job Qualifications
- Previous front office, guest services, rooms, or hotel operations supervisory experience preferred
- Experience in a full-service hotel, luxury hotel, airport hotel, or high-volume hospitality environment strongly preferred
- Strong guest service, leadership, communication, and problem-solving skills
- Ability to lead colleagues in a fast-paced, guest-facing environment
- Knowledge of front office operations, room inventory, arrivals and departures, billing, guest recovery, and hotel systems preferred
- Ability to remain calm, professional, and solution-oriented during high-volume periods or challenging guest situations
- Strong attention to detail and ability to manage multiple priorities
- Ability to work collaboratively with housekeeping, engineering, security, food and beverage, sales, events, and other hotel departments
- Proficiency with hotel property management systems, Microsoft Office, and guest service technology preferred
- Experience with World of Hyatt service standards and loyalty recognition preferred
- Must be able to work a flexible schedule including mornings, evenings, overnight shifts, weekends, holidays, and business-demand periods
Job Duties
- Assist in managing the daily operations of the Front Office including front desk, guest services, arrivals, departures, and lobby flow
- Support the Front Office Manager and Rooms leadership team in delivering exceptional guest service and operational excellence
- Lead, coach, and support front office colleagues during assigned shifts
- Ensure smooth check-in and check-out experiences for guests, World of Hyatt members, VIPs, groups, airline crews, and other hotel guests
- Monitor guest arrivals, departures, room status, room assignments, special requests, and service opportunities
- Partner with housekeeping, engineering, security, reservations, sales, events, food and beverage, and other departments to ensure guest needs are met
- Respond to guest concerns, service issues, billing questions, and special requests in a professional and timely manner
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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