You're Viewing 1 Of 95,000+ Jobs On OysterLink
New hospitality jobs added daily. Browse by role, pay, or location.
Assistant Front Office Manager-Embassy Suites Philadelphia Airport
Job Overview
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
performance bonuses
Job Description
This position is offered by a reputable hotel known for its commitment to outstanding guest services and operational excellence. The hotel provides a welcoming environment for visitors, ensuring memorable stays through attentive customer service and efficient management of every aspect of the front office operations. Located in a prominent area, the hotel caters to a diverse clientele, including business travelers, tourists, and event attendees, focusing on delivering high-quality accommodations and personalized guest experiences.
The role of Front Office Manager is crucial within the hotel's hierarchy, serving as the primary point of coordination for all front desk operations. The mana... Show More
The role of Front Office Manager is crucial within the hotel's hierarchy, serving as the primary point of coordination for all front desk operations. The mana... Show More
Job Requirements
- High school diploma or equivalent
- Proven experience in hotel front office or similar customer service role
- Ability to manage and supervise a team effectively
- Strong problem-solving skills
- Excellent communication skills
- Flexible schedule including weekends and holidays
- Ability to maintain focus and complete work assignments despite frequent interruptions
- Regular attendance according to established guidelines
Job Qualifications
- High work ethic, self-initiative, independent judgment
- Proven customer service and problem solving experience
- Ability to work varying schedules to meet business needs
- Experience in supervising and training staff
- Strong communication and interpersonal skills
- Knowledge of front office procedures and hotel management software
Job Duties
- Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times
- Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel
- Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators
- Have complete understanding of Front Office staff's job descriptions and duties and be able to perform duties at any given time
- Resolve guest complaints, ensuring guest satisfaction in each interaction
- Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome
- Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often
- Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs
- Assist the General Manager by handling special requests, group blocking and unusual circumstances
Job Location
Don't Stop At One Job - There's More
Create a free profile
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
More Jobs Like This: