Assistant Front Office Manager - DoubleTree by Hilton Philadelphia Center City

Hilton Hotels is a globally recognized leader in the hospitality industry, known for its exceptional service, diverse portfolio of world-class brands, and a commitment to creating memorable guest experiences. With a rich history and a vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed more than 3 billion guests worldwide. Renowned for its award-winning workplace culture, Hilton has been repeatedly recognized on the World’s Best Workplaces list by Great Place to Work and Fortune. This dedication to excellence extends not only to guests but also to the team members who drive the company’s success. Hilton offers a supportive environment where employees can grow their careers, develop new skills, and enjoy a wide range of benefits tailored to support their wellbeing and long-term financial security.

The role of Assistant Front Office Manager at Hilton is pivotal in maintaining the hotel’s high standards of guest service and operational efficiency. As an Assistant Front Office Manager, you will play an integral part in supporting the daily front office operations, ensuring a seamless and pleasant experience for every guest. This position involves overseeing guest services, registration, room inventory management, and strict adherence to hotel policies and standards. You will be instrumental in monitoring and elevating service quality by tracking guest satisfaction and proactively addressing any service concerns. Your leadership will help guide the front office team in implementing improvements that enhance the overall guest experience.

This role also supports revenue initiatives by promoting hotel services and driving room occupancy through effective up-selling tactics. You will facilitate team knowledge by providing regular updates and training on hotel offerings, services, and local attractions, ensuring the team remains well-informed and equipped to serve guests better. A critical aspect of your responsibilities includes managing VIP guest experiences, guaranteeing an elevated and smooth check-in and check-out process. Additionally, inspiring and developing the front office team is a key element, involving supervision, performance monitoring, coaching, and fostering a positive work environment.

Joining Hilton means embracing a culture built on core values such as hospitality, integrity, leadership, teamwork, ownership, and a focus on the present moment to make a lasting impact. Hilton invests significantly in its team members’ wellbeing through comprehensive benefits including travel perks, stock purchase plans, paid parental leave, caregiving support, mental health resources, generous paid time off, health and welfare benefits, and retirement plans. These offerings underscore Hilton’s commitment to supporting employees not just professionally but holistically, ensuring they thrive both in and out of the workplace.

This position is ideal for individuals passionate about hospitality and eager to contribute to an award-winning workplace culture. Whether you are advancing your career or seeking a new challenge within the hotel industry, the Assistant Front Office Manager role at Hilton offers a dynamic and rewarding opportunity to grow with one of the most respected names in global hospitality.