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Job Overview
Work Schedule
Standard Hours
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
flexible scheduling
Job Description
The hiring establishment is a reputable hotel known for its commitment to providing exceptional guest experiences and maintaining high standards of hospitality. As a prominent player in the hospitality industry, this hotel focuses on delivering personalized services in a welcoming and comfortable environment. The hotel prides itself on its attention to detail, staff professionalism, and dedication to guest satisfaction, which has earned it a strong reputation among travelers and business guests alike. The working environment is dynamic and fast-paced, offering team members the chance to grow their careers within the hospitality sector while contributing to an enjoyable stay for guests.Show More
Job Requirements
- High school diploma or equivalent
- Proven experience in customer service or front office management role
- Regular attendance according to established guidelines
- Ability to work varying schedules to reflect business needs
- Ability to focus and maintain attention on tasks and complete assignments on time
- Physical ability to work in standard office environment
- Prolonged periods of sitting at a desk and working on a computer
- Occasional standing and walking throughout the workday
- Frequent use of fine motor skills such as keyboarding, typing, and operating office equipment
- Ability to communicate effectively verbally and in writing
- Occasionally required to stand, walk, bend, reach, or carry items
- Ability to lift and/or move 10-25 pounds as needed
- Visual ability to read from computer screens and printed materials including close visual focus for extended periods and color differentiation
- Ability to hear and participate in conversations and meetings, use phone and/or headset
- Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions
Job Qualifications
- High work ethic, self-initiative, independent judgment
- Proven customer service and problem solving experience
- Ability to communicate effectively verbally and in writing
- Proficient in operating front office systems such as MICROS (preferred)
- Leadership experience in supervising front office staff
- Strong organizational and multitasking skills
- Ability to maintain attention to tasks despite frequent interruptions
Job Duties
- Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times
- Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel
- Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators
- Have complete understanding of Front Office staff's job descriptions and duties and be able to perform duties at any given time
- Resolve guest complaints, ensuring guest satisfaction in each interaction
- Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome
- Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often
- Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs
- Assist the General Manager by handling special requests, group blocking and unusual circumstances
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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