Assistant Front Office Manager

Hyatt Regency Lake Tahoe is a premier resort destination located on the picturesque shores of Lake Tahoe, surrounded by the majestic Sierra Nevada mountains. The resort is part of the globally recognized Hyatt Hotels Corporation, known for its commitment to authentic hospitality and creating meaningful guest experiences. Hyatt Regency Lake Tahoe serves both leisure and business travelers, offering a luxurious and memorable stay with excellent amenities, stunning views, and top-tier service. The company emphasizes high standards and strives to exceed guest expectations, making it a preferred destination for discerning travelers and a rewarding place to build a career. Hyatt is dedicated to fostering a culture of respect, inclusion, and opportunity, ensuring all colleagues feel valued and empowered.

The role of Assistant Front Office Manager at Hyatt Regency Lake Tahoe is a pivotal leadership position responsible for ensuring the smooth, efficient, and guest-centric operation of the Front Office department. This role oversees daily front desk operations, including guest check-in and check-out, room assignments, handling guest requests, and service recovery efforts. The Assistant Front Office Manager works closely with front desk agents, night auditors, and guest experience colleagues, providing support, coaching, and training to maintain consistently high service standards. A key responsibility includes managing cash handling procedures diligently and ensuring all front office processes comply with Hyatt policies.

Additionally, this leadership role involves collaborating with other departments such as Housekeeping and Engineering to guarantee room readiness and overall guest satisfaction. The Assistant Front Office Manager also maintains accurate records of shift activities, audits, guest feedback, and team member performance, while assisting in staff scheduling to meet occupancy demands and operational needs. This position demands a hands-on leader who leads by example, fostering a welcoming and professional environment that prioritizes genuine hospitality. The assistant manager is also responsible for responding promptly and effectively to guest concerns, ensuring timely resolutions that contribute to a positive guest experience.

This opportunity is ideal for a candidate passionate about guest services who demonstrates strong leadership and organizational skills, with at least one year of supervisory experience in front office operations preferred. Hyatt offers a supportive work environment with comprehensive colleague benefits including health insurance, 401(k) with company match, complimentary room nights, meal benefits, wellness programs, and opportunities for professional growth and development. The company values empathy, integrity, respect, inclusion, experimentation, and wellbeing, and upholds equal opportunity employment principles, welcoming candidates from diverse backgrounds to apply.